Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
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*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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Due to new regulations, Binance announced to restrict Unauthorized Stablecoins for EU Users. What does the restriction look like and which stablecoins are affected? What about staking of USDC and USDT?
I see on Binance that the historic YTD price [of USDT/USD is 0.999600](https://www.binance.com/en/price/tether) yet when I try to buy USDT with USD in Binance I get a conversion rate that is ” 1.0201755″ and varies everytime and it accounts for an increase of the purchase to 2.06%, plus the fees of 2% that Binance charges I am losing about 4.06% everytime I convert from USD to USDT.
Why does Binance give this strange conversion rate of USD-USDT? Is this a mechanism to hide the fact people are actually paying 4% to adquire USDT with USD? USD and USDT are supposed to be 1:1 or a neglible amount yet the conversion rate Binance offers represents a 2% increase in price without counting fees.
The P2P option only offers me a convertion rate of 0.997 USD at best so I am not getting that 2% back if I convert back.
https://preview.redd.it/llp53ml6oa4d1.png?width=569&format=png&auto=webp&s=361bbf8000d395e681fcebfb45be6f19c96b3bfa
Hallo. What can I do with uxuy?
Tried selling crypto to bank transfer for the first time today. Binance asked for 16 digit card number and bank name. Buyer asked in chat for account number and sort code. Is this normal? They then closed the transaction stating no response from seller. When I questioned them about it they said they had a bank issue.
https://preview.redd.it/88hxvfswfi4d1.jpeg?width=1284&format=pjpg&auto=webp&s=70e2348b1adda658775b628b566a9d0bcb2ab8f1
Hello, I would like to know if the amount shown in the picture takes into account all of my p2p trades and automatically convert it to bitcoin in today’s price, or it’s converted to the price of when i made thw trade. Because im pretty sure i didnt buy 0.228 worth of bitcoin since i joined binance
how do i fix,,operations anomaly, please try again later ” before updating app helped but now there is no update available and i can’t use the app….
How often (days, weeks or months) are interests paid on locked staking products in the spot wallet? Can I configure it so interest are automatically sent to the Simple Earn Flexible wallet instead? If I redeem early do I lose all the interest that I gained?
Hi, I only learned of the sunsetting of the BNB Beacon Chain today. I still have assets there, that I can access, but I don’t have enough BNB left to transfer them out. I have BNB on the BNB Smart Chain, but transfer to the Beacon Chain is no longer allowed. Any suggestions how to get BNB onto the Beacon Chain so I can migrate my assets out?
Hi!
I’ve totally missed the BEP2 migration news and now I have over 2 ETH locked my on Trustwallet.
Here’s the thing in case you don’t know.
Binance announced the shutdown of the BEP2 network, so you should convert all your remaining BEP2 assets to BEP20. However, if you don’t have enough gas (BNB on BEP2), you can’t complete the conversion. AND you can’t get any BEP2, well, you can but only from another Trustwallet account which I don’t have.
So, I have effectively locked my money and I don’t know what to do. I’ve tried Trustwallet support, but I’ve got no reply. I also have other coins in this network, but not as much. I’m in panic( I don’t know how to tell my wife.
Maybe someone has had this situation and knows how to solve it?
I have mistakenly sent 3000 usd worth of Avax to my binace account using the wrong chain. Awful mistake as the new Core wallet is so confusing. My Uncredited Deposit Application request has been rejected, due to Binace not supporting avax p chain transactions. Will I ever be able to recover my money, or is it lost forever? Man I feel like crying right now, it’s a lot for money for me. Is there really no way to get it back?? It is my wallet that I sent it to after all, there must be something that can be done , please?
Case ID #122661102
my account was temporarily suspended without anything wrong i did, i have been chatting with customer support over 20 days, since 16 may but i always get this
Upon checking, we wanted to inform you that your Binance account is currently under review. Our team is working diligently to assess your account as part of our ongoing commitment to maintain a safe and secure platform.
“During this review period, some account functionalities may be temporarily affected. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation in this matter.
Please note that we are unable to disclose specific reasons behind the review at this stage. However, rest assured that our team is working to complete the process as quickly as possible. We will notify you when the review is completed and any changes applied to your account, if necessary.
Thank you for your understanding and patience”
hello, i have a very old phone that i had to reset due to issues it’s been having. After my reset, every code that is generated by the authenticator app is rejected when i try to log into binance. So i clicked on the ‘security method unavailable’ option which took me to a page that needed my face id. Can i scan my face with my desktop since my phone has issues where i can’t install the app?
second question, Will I now not be able to do any trades or withdrawals without the authenticator app?
Hi. I have mistakenly sent USDT over Arbitrum when the receiving Crypto platform only accepts USDT transfers over the Ethereum protocol. What can I do to recover my funds?
TX: 0x967a7de8430014f5b016704049bde6b073c2cd8d1a88a1e1a6de8e40a08e0e96
I can’t log in my binance account with technical problem,it showed me “app init error’.How should i do and how to solve this issue?
Hi I just learned bnb beacon chain is sunsetting today. I am having trouble getting network fee. When is the exact day before bnb beacon chain expire?
A seller on P2P tried to scam me, and after I called him out and fixed the issue he posted a negative feedback on my profile claiming im a scammer… is there anyway i can report or file to delete the feedback ?
In regards to the operation of trailing stops on Binance Futures
Ok if I set a trailing sell stop with activation 70,000 and 3% callback rate, I would expect that when price hits 70,000 a trailing stop will be placed at 67,900
But it seems this is not the case. From what I’ve read the stop will not be placed until price has reached the activation price + the callback rate i.e. 72100
I don’t get this. I want to take profits at 70,000 and lock in gains in case 70k is the top. Now I have to just set a normal stoploss below as there is no guarantee that price will hit the 72100 level
Hello, when I enter Binance on PC I see in the top right a message with a red X saying “System abnormality”. What is that about? I don’t see anything else different.
What happened with the “Binance Farming (Yield Farming)” option that was in located in the “Earn” products in Binance? I can’t find it, did Binance drop out this product? I only see Simple Earn, High Yield and Auto-Invest. And inside High Yield there is only Dual Investment.
please have a look on my case id – 122800618 my counterpart has withdraw the case so please help me to unfreeze my binance account thanks binnace team
I keep getting a notification saying I must withdraw my funds as service no longer available. When I try to withdraw it doesn’t work?? Any time I try to make contact on Binance I just get sent to an ai bot. I live in the Republic of Ireland. Trying to get funds out for a month.
Hello community, Im going through a divorce and missed the deadline of migration. I have my BNB delegated on Beacon chain, I can’t undelegate because I have no BNB in the wallet to pay for the transaction. I have BSC but the cross chain function is disabled. Please could someone send a couple bucks of BNB beacon chain to the following address? i dont want to loose everything I have PLEASE HELP. bnb1xasrn7uaa43eygm8jfh7kg4h9gpehcjp7r00mg
I recently put in a withdraw for a large sum of usdc, and sent it to coin base. I sent it on the Solana network. However the withdraw is pending for over 7 hours at this point.
Is there any way to cancel the withdraw so I can try again but breaking it up into smaller chunks?
The transaction just says pending, and the tx address shows nothing on solscan.io
Case ID #122997106
Hello, withdrawal on my account has been suspended for more than 6 months. I have contacted customer support a lot of times and not a single time was a reason or a possible solution been given to me. It’s always the same answer “your account is under review, just wait, etc”. Can you please investigate my account and help me regain the ability to withdraw funds. I can provide any documentation, video, live call whatever. I just want this to get resolved and get access to MY money.
looks like I can’t deposit fiat into my account (UK) in any of GBP or USD, although I completed the verification. What am I doing wrong?
Why is Binance charging a fee of over $5 to transfer USDC on Solana? I don’t remember ever being charged a fee besides the network fee. And that is just pennies.
I was depositing $10usd to a seller using BTC but accidentally typed $20usd. It showed on the ”Funding Wallet“ record as below:
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|Withdraw|BTC|-0.00030222|0.0000119|
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|BTC Withdrawal Successful|
|You’ve successfully withdrawn 0.00015222 BTC from your account. |
But on my email it only showed a $10 usd withdrawal, so where did the $10usd go?
Eu transferi uns BNB da Binance para minha Metamask pela rede OPBNB e agora não consigo mandar de volta os Opbnb da Metamask para Binance . Provavelmente por nao conseguir pagar a taxa de gás , como resolvo ?
Is binance supporting false advertisements?
https://preview.redd.it/g8z8t3lp0r5d1.jpeg?width=1080&format=pjpg&auto=webp&s=3a2d0751cc765c9737d70897d42afda85d8aad97
I bought USDT via paymonade but accidentally left out the message on the paymet which should mention ”Paymonade”.
Haven’t received the funds which should have been instant, sent paymonade an email should I contact binance also?
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Say I want to buy BTC at 60k with 10x leverage on my isolated margin account. If the order triggers I want to sell if price drops to 55k. Is there any way to set this up on Binance before the initial order triggers? On Kraken I can choose a conditional stop loss close when placing the buy order but that doesn’t seem to be an option with Binance. Do I have to wait until the order triggers before setting up the stop loss sell order?