Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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Case ID: 121391278
My withdrawal has been blocked since January 20, 2024 because of the error RW00142 (Your account may be at risk. In order to keep your funds safe, withdrawals have been temporarily disabled. Please contact Customer Support for further assistance.). On March 9, 2024, Binance inquired about my wealth declaration. I’ve submitted all the necessary documents as requested by the support team.
However, the suspension has been in place for almost four months, despite the information provided by the support team, stating that my case has been escalated, I am not observing any significant changes or progress. I am having trouble discerning whether there’s an actual improvement or if it’s still at the same stage. This has led me to question the validity of the team’s statement. Therefore, I would be really grateful if you could elucidate on this matter. Could you kindly provide me with a clear explanation as to whether my case was genuinely escalated or not? I am also curious about the implications of an escalation. Does it usually bring about any noticeable changes or does it not really influence the course of my case? I am trying to understand if an escalation typically speeds up the resolution process of a case, or if it’s merely a term that doesn’t really have any tangible impact.
Hello.
I want to ask about my concern related to scammers. Support on Binance.com doesn’t provide such tools.
I was contacted via phone number by someone who claimed to be from Finance Department of Binance Poland (I’m from Poland). He was claiming that because I didn’t use my some kind of bonus 2 years ago, they were able to use it in my name to invest in market. They made a profit and they are forced by Polish law to give me some percent of this profit which happens to be around 0.25 BTC.
They asked me to install Ultraviewer app to remotely be licensed as legal cryctocurrency traded. I ended that call (because it smells like fraud) but I have names of this men and would like to verify how they were able to contact me and if it is a fraud? Any help?
Cheers,
my withdrawal has been blocked since November 22, 2023, I sent all the documents that the support service requested. They promised to solve my problem in 3 days, but after 3 days had passed they wrote that they did not have a deadline for checking me and just wait for an email. Almost 5 months have passed and I still haven’t received any support; the funds remain blocked in my account. Why hasn’t my problem been solved for 5 months, and judging by reddit, I’m not the only one who is simply blocked by Binance. Give me my money and let’s say goodbye to you.
Case ID #121111142
u/BinanceCSHelp please check your DMs. Thank you.
major whats app scam targeting canadians.. 400 members were auto added to this group and many were willing to go along with them.
https://preview.redd.it/i14dqoeb180d1.png?width=742&format=png&auto=webp&s=f2d38110a1c32b7bb4ec3fcffc2faa6e7a1a86d8
is there any possibilty to add to the trading view charts on Binance a custom script ?
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Case ID: 121669698
Don’t even know why I write this, I know you’ll just answer with the same copy/paste text, but still my funds have been restricted to withdrawal for 2 months now. In the beginning of April support agent told me that they’ll get to my case until May 12th, but of course there was no answer from them even though they made me wait for a month and almost a half. I contacted them again today and the agent told me to wait 10-20 more business days to get my case reviewed. They didn’t even ask me for any document or anything. The worst part is I’m moving to US, where Binance is not supported, so I don’t really know what I’m gonna do then with this case.Anyway maybe someone will see this and understand that they should never use Binance.
I can see only ETH staking is available in binance and for other coins there is an option of Earn Products. Whats the difference between staking and earn products options?
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I have 25 dollars to buy some cryptocurrencies this month such as [BTC](https://www.binance.com/pt-BR/trade/BTC_USDT?contentId=8099304792250), [eth](https://www.binance.com/pt-BR/trade/eth_USDT?contentId=8099304792250), polkadot, [ethfi](https://www.binance.com/pt-BR/trade/ethfi_USDT?contentId=8099304792250), sui, sei, beamx, gala. I know converting is a bad idea because it uses spread and buys high and sells low, but it is a good idea to wait and get more money to buy 5 dollars of each currency or use convert with low money.
I’m using Binance.
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Hello, I was wondering… if Binance Futures opens 2 (or more) positions if we open a position above of the maximum lavrage position? And… why have a maximum lavrage position at all?
Is it possible to actually not get someone on P2P trading who isn’t a scammer? Does Binance actually bother to do literally ANYTHING about these people? I genuinely can never get allocated a buyer who doesn’t have the sketchiest name ever and/or 3000 fake reviews all stating the same combinations of phrases ‘Fast transaction,Friendly,Polite’. How the hell do I get my money off this fucking exchange?
I feel there is something wrong with the mathematical display on P2P trade confirmation pages, *[(see this image)](https://i.imgur.com/xcnXI4U.png)*.
Only 2 out of 4 numbers are correct on the displayed confirmation page.
Says successfully sold USDT 58.04 but the correct number I sold and elected to sell was **58.09**. And the sold amount was not GBP 50.436 but **GBP 50.48** if you **calculate 0.868 x 58.09 correctly**.
I received what I wanted but the displayed numbers are half wrong.
Hello. Yesterday I sold 2000 NOT coins in Spot on Binance but I still haven’t recieved the payment. I can see it being deducted in the Spot>Sell section but not on the Overview section. Its been enough time to complete the order if its because for the traffic. Can you help me please! Thank you!
https://preview.redd.it/b7muft9j5y0d1.jpeg?width=2807&format=pjpg&auto=webp&s=a4e4e5a71c489c5b0c39e560d72d50ac36576dea
https://preview.redd.it/13szu2ps811d1.png?width=807&format=png&auto=webp&s=9defd9d3633ad3d0bd29ed89a74c8539e2e70bea
what do each of these terms mean?
please you provide an example position, and calculate the values shown here.
in general, it could be useful to either
– add an example calculation everytime terminology is used (in this case an example to calculate the final Leverage PNL Quantile, that determines your ADL risk rank? if i understand correctly)
– make a Glossary/Dictionary that straight up defines these terms: e.g. search for Leverage PNL Quantile => get page that shows formula of Leverage PNL Quantile + Links to rank(), user.ranking, Total User Count
to really pimp the page it could also inline the formulas from these links so you can have the full Leverage PNL Quantile formula consisting of atomic terms that are also defined.
or both
I have transfered 12$ from binance funding wallet to web3 wallet via opbnb network but now when I want to send the money back into my funding wallet it tells me I don’t have sufficient bnb to pay gas fee even though I have sufficient and when I check my wallet via the opbnb Blockchain explorer it says that my balance is 0 there is no data or transactions. I don’t know what to do
Case ID: 121731727
I am utterly at a loss for words at how this case is being handled. I have been continually and promptly complying with all requests from Binance while the buyer has continually obfuscated and hindered the entire transaction and appeal process. I seriously want someone at Customer Service who actually cares (and understands English) to read through this entire case and tell me how the hell anyone could possibly continue to give leeway to this buyer. It is absolutely ABSURD.
How do I find an overview of my assets in spot, flexible earn and locked products? It seems impossible with this new UI ☹️
https://preview.redd.it/0msiylmqhk1d1.png?width=1080&format=pjpg&auto=webp&s=6297c863d1521328d0cf6d5b2a4bd2c03df50baf
Hello, I just transferred my funds from spot to futures but I can’t use the money in futures. Turns out, the funds are “in order”. May some1 tell me what this is and how to retrieve it?
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I tried to send money to my redotpay card through TRC using the deposit link,but i mistakenly sent money in TRX, it’s successfully sent in binance but it wasn’t recieved in redopay.can u please help me get my money back?
https://preview.redd.it/vcjoqbtq6t1d1.jpeg?width=1080&format=pjpg&auto=webp&s=65bb066a4deb08dc4a7a0194e72acfa5cbe0b56f
Hey! I am trying to sell withdraw my tetherusdt to euro but it’s not allowing me. How can I do this?
https://preview.redd.it/snnf73w2122d1.jpeg?width=1179&format=pjpg&auto=webp&s=5b86bb6e2edd14af0c03f216a9aedef5b3d1462b
Hello, I don’t understand this. Why is my Total balance in bitcoin like this, but nothing is available to withdraw?
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If I have a short position on BTC and want to close it on a limit price that is lower than the market price… will it wait for it to drop to the limit price or will it just immedietly close?
Hi, I have made a binance account with my swedish passport and now its asking for verification and it must be in sweden, I dont live in sweden i live in the middle east.
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Why are Binance sol transfers suspended again? This is bs
[Case #122225436 ]
Hi CS Support..
Kindly release my assets.
A P2P buyer used Third party payment and I refunded to the source account. Now he said to CS that he cant access the funds yet he just doesnt want to communicate to the source account owner as he doesnt want them to know his real identity.
He is asking me to refund to a different account which is not the source account which is against Binance rules and now my assets are frozen.
Appearantly I own some XEC but for ever reason I go to Exchange it Shows I have none. The amount isn’t much but it would be nice to be able to do anything with it thb (roughly $4.50), like trade it away or just sell.
Am I missing anything? I tried google but that didn’t help. It is just sitting there and it feels like a useless asset this way…
Hello, I never thought I would write this kind of post but here we are. Last night I was looking at memecoins on pumpfun and one rug pulled coin had community takeover with telegram posted. The link was shielded with safeguard bot and there was nothing unusual than the other ones (maybe there was but I didn’t notice it) but I couldn’t enter the channel because it didn’t work and I left it at that. I am assuming as I clicked to verify I granted login access to my telegram to the scammer. I woke up to see notification that it was logged to my telegram from another location , then i looked and my wallets linked to my telegram were drained to 0. I followed the scammer’a transactions and saw my funds travel through several wallets before being sent over to binance . The scammer must be running a huge operation because his wallets are depositing and withdrawing sums of about 450 solana to binance at once. I reached out to my local cyber crime unit and filed a police report.also spoke with a binance agent but couldnt get any good answers.what are the chances of me recovering my funds in kind of such theft? I provided the police of evidence of ownership of my wallet, detailed description of the events ,solscan images of the transactions and where they went.