Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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my withdrawal has been blocked since November 22, 2023, I sent all the documents that the support service requested. They promised to solve my problem in 3 days, but after 3 days had passed they wrote that they did not have a deadline for checking me and just wait for an email. Almost 4 months have passed and I still haven’t received any support; the funds remain blocked in my account. Why hasn’t my problem been solved for 4 months, and judging by reddit, I’m not the only one who is simply blocked by Binance. Give me my money and let’s say goodbye to you.
. Unblock my account immediately and give me my money.
You are simply defrauding users of their funds. I do not advise anyone to use this service, you will simply be left without your money
Case ID #116606434
Idk I’m trying to withdraw usd and it tells me to add an account then I have to verify that account and when I click verify it takes me to a screen saying I’m verified. But when I go back it just says the same thing please help
hi, if i made a deposit in HUF to Binance, how can i use that amount to buy crypto?
When is the binance computer app getting supported in the UK, its been over a year i haven’t been able to use it on my pc.
Hello guys,
I sent 1,000 euros from my French Bank on March 12 to Binance via SEPA but find that I have still not been credited to my Binance account.
The transfer was carried out by my bank and last Wednesday I made a request to Binance support, who still haven’t replied.
I admit to being a little short of options. Is there any issue on your side regarding SEPA ?
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I am trying to withdraw eth under 10k. When I go through the steps to withdraw I am met with a screen saying “24 hour withdraw limit has been met, try again later” This is my first withdrawal in 24 hours. Case ID #77763619
A dutch buddy of mine didn’t empty his account before 17th July last year. Are his funds gone now?
[Binance.com](http://Binance.com) has been now blocked by our ISPs here in the Philippines, as the governments asked them to. What are my choices to use binance still? can I just use a vpn? or is binance completely gone in our country? has binance addressed about this. thank u
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HI!, is Tether working in Binance ? because I don’t find it.
Is paymonade down? It says that services arent available at this moment.
Been trying to get Into my account it says it doesn’t exist. I try to load the page now and it just keeps loading.
https://preview.redd.it/ejx7o0po7uqc1.jpeg?width=1290&format=pjpg&auto=webp&s=411e893829ae4f5f7026009d477ac9cc40c248b3
See my case ID 117325837 until today they say solved but my funds is with them! They are just some bogus company now! What is Binance doing? Why AppStore still allowed them to scam users, take them out from AppStore !!! Apple and Google should take action here
Thanks for your patience. I truly understand how concerning it can be when transfers are delayed, especially when it pertains to your hard-earned money. Unfortunately, we’re experiencing some challenges with our partner at the moment, and it’s affecting the timely processing of some payments.
I assure you, this issue isn’t isolated to your case alone and we’re definitely not taking it lightly. We recognize the inconvenience this may cause you, and we sincerely apologize for it. Our partner is diligently working to resolve these difficulties and we’re tirelessly liaising with them with the aim of getting all pending transactions processed as swiftly as they possibly can.
Thank you for your understanding and patience during this time. Your trust in us is highly valued and we’re entirely committed to restoring optimal service as soon as humanly possible
Did anybody get this message too? I transfered funds trough sepa on the date of 12….not received them since. Case id 119192863
My password has always had a SPACE in it. Now it appears I’m not able to enter in spaces into the password entry? Why not?
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Trying to withdraw HNT from Binance. I’ve tried 3 different crypto wallets for HNT including the Helium Wallet itself but every transfer attempt fails. Binance live chat is no help. Any ideas?
What’s the case with Binance European fiat partner Nuvei bank? They are not processing withdrawals at the moment. Can we have more information about that?
Did something changed with Binance password policy? Last time I logged into my account was 17 days ago, today I tried logging in again and it is saying incorrect password, password is definitely correct one, I didn’t change my password in last 17 days and I didn’t get any emails that anyone tried to access my account(2FA is turned on)
Not sure if it’s some glitch from Binance side, some phishing attack or something else
hello, why is the FDUSD pool margin always 0%. I cannot use margin trading on all FDUSD pairs
it’s been almost a month, but the problem hasn’t been resolved, it’s always “Funding pool remains 0%”
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I am having trouble logging in. Binance says it’s an invalid email address, but it’s a pretty standard address, no special characters, and it is about 4 years old now so it’s strange this has just come up
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Just curious, I used Binance (*regular not .us*) a while back and did some transfers to other wallets when US users were no longer allowed. I need to grab the cost basis, etc from Binance. If in the US is there any issues with logging into to grab this info, or sharing access w/ a crypto tax program? I know US users are not allowed to use the platform now, but curious if this also means to just login and grab information. It looks like I have some emails w/ statements, but the links expired as they were only active for 7 days.
Thanks in advance.
when i try to move funds from web3 wallet (usdt on bnb) it asks me to deposit 0.5bnb around 30 euros to do the transaction i cant move my funds in any way whatever transaction i try i asks to deposit 0.5bnb im new to web3 wallet and i have less than 30 euro in that i want to move so it seems unreasonable to pay fees more than what i want to trasfer any ideas what is going on?
Can’t buy USDT with Apple Pay, no visa/mastercard, only errors, what is this? It’s either UNABLE TO PROCESS ERROR or QUOTE EXPIRED (EVEN though i hit it instantly). Binance is falling off…