Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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Case ID #118350140
Binance is holding all my savings. WITHDRAWAL NOT ALLOWED FOR OVER 8 MONTHS. NO EXPLANATION, NO QUESTIONS ASKED.
Binance suspended withdrawals without any explanation, without requesting any information or documents, without asking me any questions!!!
I keep pinging support every day and get THE SAME ANSWER account on review!
I will commit suicide if I don’t get access to my savings!!! what is going on????
Hi , right after changing my passkeys on binance, I try to sell my usdt in p2p but I get this message, “withdrawal is forbidden” do I have to wait for 24 hours after changing passkeys?
Hello,
Case ID: 77616191
I have had a Binance account since 2017, I was able to login back in 2021 and 2022. But now I can’t log into it. I am able to verify my email address with the 2FA code but the phone number doesn’t work. I have the same number, but I think it was linked to a Google Authenticator app that I did not carry over since that time.
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I am having difficulty accessing my account.
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Just deposited some TRX from my wallet to Binance so I can swap it — but all the TRX I deposited is set as unavailable / frozen? I can’t do anything with it – someone please help!
Hey so I originally bought crypto on Binance . com , but since I’m from USA, i had to transfer to Binance .US .. and now I dont know how much I originally bought my crypto for.. what can i do?
my withdrawal has been blocked since November 22, 2023, I sent all the documents that the support service requested. They promised to solve my problem in 3 days, but after 3 days had passed they wrote that they did not have a deadline for checking me and just wait for an email. Almost 4 months have passed and I still haven’t received any support; the funds remain blocked in my account. Why hasn’t my problem been solved for 4 months, and judging by reddit, I’m not the only one who is simply blocked by Binance. Give me my money and let’s say goodbye to you.
. Unblock my account immediately and give me my money.
You are simply defrauding users of their funds. I do not advise anyone to use this service, you will simply be left without your money
Case ID #116606434
Hey guys, I’m using it but I’m not sure why I’m not capturing all the variation.
If I’m running a dense one (75 grids) of BTC in 2024-03-04, and I receive a notification from another app each time that bitcoin goes up 3% and when it goes down 3%. It happens daily practically. Why I don’t get 3% grid profit daily?
I have a question regarding P2P disputes. Why do certain sellers make it mandatory that buyers must video call the sellers and show the buyers’ faces? And they said during the appeal process that they would not release the crypto unless the buyers video-called them for their “KYC process”. I don’t see any Binance requirements regarding this issue. And this only happens for certain sellers.
If this is not part of the official Binance requirements, why haven’t Binance teams resolved the appeal for me? Please help me resolve this issue as soon as possible. Thanks!
can someone explain me how all my BEP20 are gone: [https://bscscan.com/address/0x9fd808B9867Ceb8314436A59825115DeEBf383Dd](https://bscscan.com/address/0x9fd808B9867Ceb8314436A59825115DeEBf383Dd)
It says Increase Allowance
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Is Binance really a trustworthy company?
I suffered losses in trading Binance Futures for a year, but recovered my losses and started making profits at the end of last year.
There was no problem when I lost money. But when I made profits, my account was frozen.
(Case ID # 118394167)
Has anyone else had the same experience as me?
Hello, is there any recourse for users holding BEP2 RUNE tokens? It seems like I am holding a worthless token now simply because I missed an announcement. Please facilitate a way for BEP2 holders that missed the announcement to become whole again! According to this we should have had until April to convert : [https://www.bnbchain.org/en/blog/bep2-bep8-asset-sunset-announcement](https://www.bnbchain.org/en/blog/bep2-bep8-asset-sunset-announcement)
My binance account is blocked for more then 6 months already I am fully verified I provided video downloading my bank account statement and sending it to binance this is what they requested
And I am still cannot do anything on my account every time I am contacting the support and I am getting the same messages
Please release our accounts many people you block their money without saying what is the reason
I recently came to the US and had to make binance US. But now there’s no P2P option on here
How do i activate it or where’s the P2P option at?
I want to close my binance account which i created 2 days ago, but its saying ”Deletion not allowed”
* No pending appeals or unresolved cases.
Can someone help?
What are the necessary steps I need to take to get my crypto out of my old binance account? I’m in the US and can no longer log in.
I got £100 in binance I forgot to withdraw about a year ago.
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I went to withdraw it today and it appears GBP withdrawal services have been pulled. OK fine, it tells me to convert to USDT. I try to do this but nothing comes up it just keeps saying ‘failed to get quote’
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Is this normal? Is there a fix? Is my money lost?
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Thanks
Its been a while since I last used Binance.
I logged in today and saw that I have £500 GBP Fiat.
I am aware that in May 2023 Binance suspended GBP transfers.
But surely I should still able to trade that £500 into crypto? I can’t seem to see how….
I can only see the past 90 days of transactions.
Is that some kind of joke?
How the hell am I supposed to go back and check all transactions? 90 days a time? for several years?
what the FUCK
Hi, I am a Canadian and I’m holding some FDUSD. However, I can’t sell or conver them because I am in Canada and I can’t find a platform that accepts FDUSD to i can withdraw them to my bank account.
I went to the withdraw page, and when i clicked bank transfer, it asked me to send 2€ to verify it, but the bank details aren’t mine. It’s from this random bank in lithuania i’ve never heard of. Could this mean I was hacked? My funds are still in my account and have been safe for ages. Should i take them out asap?
I am a canadian user who has BNB on the exchange.
i was under the impression that after the regulations of september 25 i could still transfer the bnb to another exchange. the customer servicebon the exchange is abysmal. please help
Any idea why the Spot/Margin Markets arent showing? Same for my favorites tab…
Was ok a few days ago, logged out and back in and its like this all of a sudden..
https://preview.redd.it/7jsoks7kldoc1.png?width=1239&format=png&auto=webp&s=1d5b237944cb2e958de40ef0b79c3840e9e80187
https://preview.redd.it/nc8z2jw4odoc1.jpeg?width=1284&format=pjpg&auto=webp&s=4a7c5ac279565baf46ee3b4618f9e2ea99c4b78f
Case ID #118590579
My deposit on March 11th, 2024 @ 10:14:48 GMT of 6,800 Popcat (Sol) was not credited to my Binance account.
I transferred it from A7Qm42PHmcikTAgyAvetGrftfa5dkwDXs342e8PJfBYp to CKr85NGkEpKqE8KBv5hcivyvK3mvJnHQFkoRS13ihn37 (my Binance account). The TxHash/id is 2xAsWLbSjUZhZedVnEzWfiNgvJ6CftnqzKDqMNYFv61sYuBUTYcm6sbGVKQjvsj6WiCXWFmhroMzTqPumfN9VX3. The transfer was successful despite it being an unlisted coin on Binance, which I didn’t know at the time . I have applied for the self-recovery on the app but it keeps getting rejected.
All the details about the transaction are contained in the link below, can you please sweep out the funds back to the Solflare wallet it came from or just recover it by any means possible.
Thank you.
https://solscan.io/tx/2xAsWLbSjUZhZedVnEzWfiNgvJ6CftnqzKDqMNYFv61sYuBUTYcm6sbGVKQjvsj6WiCXWFmhroMzTqPumfN9VX3
Picture of what you see when you open the link.
Case ID #: 118595319 To binance support. I have been trying for days to log onto my binance account and am not able to. After attempting to sign in, it asks for Authenticator app verification which I can’t set up without logging in or getting a QR code or 16 digit key to set up google Authenticator for binance. I am able to verify email but that isn’t enough. When I click on security verification unavailable for Authenticator app, it asks for passport, and after I select United States, it goes to a blank page that looks like it should be processing a request but it never gets past this page even for days, and there is no way to reset my 2FA or even access my account and no one to contact. I need help accessing my account so I can withdraw my funds since I can no longer use binance in the US and haven’t accessed my account in years.
https://preview.redd.it/yzbn4imc7eoc1.png?width=3024&format=png&auto=webp&s=ba1982f0c1cc463e4ec25e438a15760a6360f216
This is the furthest step I can get after clicking on the option for unavailable, I select US passport and it just goes to a screen that just keeps processing but won’t get past a blank screen. Any help would be greatly appreciated as I’m lost and out of options.
My account has been disabled since October, and my funds were transferred out . I did not do this transaction and now my account is locked. Representatives say my email is not valid.
I live in North Carolina, I do not use a VPN and I checked my IP assigned to me from my ISP and it too is located in NC. Regardless, I went to create an account by linking my Google Account and I got the following error message:
“Your IP address shows that you are attempting to access our services from a restricted jurisdiction. We are unable to provide services to users in your region and apologise for any inconvenience caused.”
Any clue how to fix this? unless some rules very recently changed, NC shouldn’t be a restricted area.
Cuando demora la verificacion para eliminar el autenticador de google? no puedo ingresar a la cuenta
Why I cant see when I Bought my crypto ( Like a buy sell history)? It just Shows everything on Empty
https://preview.redd.it/10i6e6sssjoc1.jpeg?width=1179&format=pjpg&auto=webp&s=c785aeed56a905c63966628a086b81df33439113
Hello Binance Support, My account was hacked! PLEASE HELP! The hacker changed my email and password already so I cannot reset my password.
Can someone please help me asap!
https://preview.redd.it/trjlcob77koc1.png?width=1471&format=png&auto=webp&s=bcbc948666f389cf97397e8f71acbd45e7b7d9a0
Why when i use P2P Fast the comission fee is 82% instead of 1%?
From a total sum of 0,0012 BTC binance charges me 0,001…
Hello, My SOL funds aren’t transferring back to the Binance exchange wallet from Binance Web3 wallet. With multiple failures I tried to send them to no avail. A few hours ago I tried swapping them to BNB smart chain and that is also not working and has been processing since then.
AUD withdraw channel is suspended? Will this be fixed soon
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Hi, I have just opened a new account. I can’t seem to deposit funds from my bank account (Barclays) visa. There is a pop up saying card type not supported. There is also a recommended bank to use to make transactions easier/swifter which is ‘Revolute’ so I opened a Revolute account and tried using that nut again that is saying not supported!
I have used Binance a few years back and can’t recall having this issue! I just want to fund my account! Please help!
How to place sell orders for one of my assets, lets say the price is 20$ and i want to sell all my assets when the prices reach 10$ to prevent further loss. I tried to do a limit order with a low price and it got filled instantly
what is the right way to do so, because i don’t check regularly and i just checked today and found that i lost 140% in total, so i want to put orders in all my assets to prevent further loss when i am not looking
Case ID: [118541928]()
Been a user of binance since 2018 and never had any issues. Recently (14th March 2024) as I was withdrawing some funds to an old ethereum account (last transaction 3 years ago), Binance rejected my transaction and froze my withdrawal function.
I initially received a notice asking me to send acknowledgement that I was interacting with an account which goes against Binance’s TOS, and that my account was fine. However, after speaking with Binance support, they’ve said that my account is now locked for 30-40 days pending investigation (up to April 29th).
I checked my said wallet in which I requested a withdrawal, and realized that 4 years ago, I had interacted with a sanctioned protocol (total amount interacted with the protocol is worth 37usd 4 years ago) which probably triggered Binance alert.
My account is fully verified with kyc.
I hope that the mods here can assist me in trying to escalate my review, and I hope my account will be unfrozen soon. The funds I have frozen is a very significant amount, and it is causing me to lose sleep.
https://preview.redd.it/1huyssabu0pc1.png?width=374&format=png&auto=webp&s=4efab39d04ef7d9d6565857d582fb345ae36a204
Case ID: 001517
I have a verified binance account that i didnt use for the longest time, recently i tried to re access it and when i did get to re-enter, it had a countdown started and said i had to withdraw all my assets even though i have no assets in there. Seeing as this is my verified account, i didn’t know whether or not to deactivate my account and that would let me create another account and have it verified, but i cant get my new account to get verified because i already have an account that’s already verified. I dont care if my currently verified account gets deleted as long as i could create a new one that would allow me to get verified with the same identity i used in the first one. can anyone help me come up with solutions to this problem? thanks.
I need to renew my ID card, but since I’m abroad, I will not be able to do it for a few months. So, will my open order be fulfilled even if my account is in withdrawal mode?
Hello.
CASE ID: 118684839
My Binance got hacked on Saturday. The hacker added a new device and I didn’t receive any emails in my mailbox. I did not have any inappropriate access according to the history of accessing emails. I have 2FA Microsoft Authenticator. I recovered deleted emails on my inbox and nothing appears. The illegal transfers are visible in the Binance account it was transferred by email as you can see on attach image.
I LOST EVERYTHING I HAD!!!
Binance support did not help me at all just bot answers, they just said to go to the authorities and does not provide information about this improper access.
Case ID#117716025
Did you know that Binance can block your account without any notice or explanations ? Personally I didn’t know until they blocked me for 1 month now.
My account has been verified long time ago (verified = can withdraw and transfer up to 100 BTC per day !!!!),
never had any problem till 21th of February when I wanted to send 22.680$. They blocked my withdrawal and said it’s was for a security reason.
I asked the customer agent why but he NEVER EVER told me why until this day !!! He asked me about an amount (5000$) received on February 7th, I explained that someone owed me money and that’s it.
He asked me to show some proof about this by sending picture of my conversations with this person. I started wondering if this was real because didn’t understand why he asked me this.
I sent some screenshot proving I knew this person and that he sent it to me. During more than 10 days he kept asking me for a full video of my conversation with this person.
Yes a video of my private conversation !!!! I kept saying that was private and even said I don’t have it anymore he never stop asking me for more evidences until I didn’t have any other solution.
I sent him the video and now he’s asking me to ask this person to take contact with him !!
Wtf is that now can someone please help me ??? I’ve this account for years and never had any problem.
I made a video showing my face with my ID and passport proving it’s me the guy just ignored it saying he never asked for this video although this is the procedure to unlock an account !!!!
I asked to talk to a superior he keeps ignoring my request !! I asked many times just some explaination WHY blocking my withdrawal, WHY asking about this received paiement,
WHY asking about this person, why violating my privacy like this asking video and pictures of this conversation and above all
WHY BLOCKING MY ACCOUNT by blocking my trade and withdrawal options ?!!!
I’ve been waiting for 2 years and half now, diamondzz hands never sold anything during the bear market and now that everything is up I can’t even sell and take my profit !!!!
Binance is acting more like a bank now !! And please don’t say me “not your key, not your money”, I’ve never thought such thing would happens a day !!!
I feel powerless facing this injustice. This is unfair I’m sick of this. And this could happen to anyone !!!
So please if someone can help me let me know I’m tired talking to someone that seems having something against me instead of helping his customers !!!
Please share &!retweet this everywhere to show binance they can’t just take and blocked the money of their customers this is just against crypto values !!!!
Please don’t give me an automatic answer please don’t tell me your agent is already on the case. Juste unlock my account or give me at least a reason and a solution to unlock it.
Hi, I want to withdraw my money from Binance (almost 90 euros) into my bank account, but I cannot link Binance with my bank account, as my bank (La Banque Populaire) is not proposed by Binance as an existant bank to withdraw. I sent emails without any answers for weeks now, how can I get my money back?
Hi. I changed my 2x leverage to 3x in ongoing futures order, but income outcome still work like i use 2x leverage. Numbers in PNL show like i trade in 2x but ROI show % at 3x. Someone know why? Liquidation price still same as i trade 2x.
If I have $3000 in USDT for 3 years, do I get a profit of $1.4k? This is what it says when it has a flexible earn of 14% apr, is this true?
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When I tried to purchase BTC on Binance the prices shot up instantly from what was shown on the price tracking screen. Attached proof (look for two different prices- a higher one where I’m trying to buy it). Has anyone else faced these scams/ issues/ manipulation?
https://preview.redd.it/cgkyrk92ibpc1.jpeg?width=1179&format=pjpg&auto=webp&s=d535e08a74d956be2a008bc89a321c0daeefb58c
Hi
I want to know what is the fees if I withdraw USDC to my bank account?