Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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Hey there, my friend in Vietnam is looking to sell ethereum (about 10 ETH) and withdraw vnd (fiat currency) into their bank account. But they are wondering what are the fees associated with this. We tried to resolve this through previous posts, but was not able to find a solution
I just did an Instant Sepa Transfer and no money was credited. What is this? For real? Absolutely unserious.
#117885572
I am simply trying to sell my crypto and withdraw to my bank account but am not being allowed to.
What is the current time frame for account verification?
Hi! How could I obtain an info about my asset average buy price (in order to calculate my reward). I bought my crypto assets 3 years ago and I can’t normally see transaction history.
My mom wants to make an account in Binance she is living at my place and I pay all the bills so she has no bills connected on her name and can’t make any KYC? Any idea what she can do?
Hello, I am looking to withdraw USDT from my account. When I go to add a new account the page never loads. I have insured that all pop-ups and content is allowed on the [Binance.us](https://Binance.us) site, but nothing ever shows up
https://preview.redd.it/t3csac5h4mmc1.png?width=833&format=png&auto=webp&s=0ad558c6aad7615d06207c3cdc8a9cd08a0fc276
I’m buying bitcoin while it was ≈ 62.700 but when I go to the transaction history it says I bought it for ≈ 63.800, why?? It happens every time and is such a discrepant amount of value from what I was supposed to pay and what I paid
Hello, I am also using LUNO for my crypto trade, and they have “post only” box that I can tick when I wanted to place a limit order … however, this is not available with Binance intl?
Hey, did an absolutely awful mistake entering a wrong memo on a NTRN transfer. Maybe you guys could look into it? Kind of need the funds asap, it’s a very important matter.
Here is the application ID – uDw0p0VyH2TAEx4k
Greetings. I have a small but annoying problem:
Whenever an alert I set up is triggered, I get two identical pop ups – how can I fix this?. Clean reinstall doesn’t do diddly.
https://preview.redd.it/pt3fywkpgrmc1.jpeg?width=337&format=pjpg&auto=webp&s=8f0ecc4b7420496f5b5f599ae65330b465e54904
The hacker who stole the seed phrase to one of my metamask wallets last August (2023) made the mistake of finally depositing part of the stolen funds to Binance.
In the name of due justice, what is the best way to approach Binance to freeze the account of the thief or at least release their KYC information so we can track him on our end ?
For full disclosure, I did contact local law enforcement (Turkish cyber crime desk and prosecution), but local bureaucracy is notoriously slow in my country, so I’m assuming there should be a faster international way to do this.
Is it possible to buy american options on crypto? (BTC, ETH) The information i got from various outlets is conflicting as they say binance allows you to trade american options but others say it only allows you to trade european options.
Hello. I bought some BCH at LUNO. Then I tried sending it to my Binance hot wallet. Binance generated a new BCH wallet for me (1BmRyrcH1iPG8wauyRZPfkoVo84sYvKWj7). However, when I tried to send it from LUNO, the exchange noted “invalid address”. I also noticed that the BCH wallet address is THE SAME as my BTC wallet address at Binance (BTC network). Maybe this is the reason why LUNO stated the destination wallet address is invalid?
Hi, I cannot log into Binance on my phone because I can’t access my Google authenticator. It doesn’t let me reset my authenticator because somehow I need to input the authenticator code even though I don’t have access to it.
And when I try to select that I want to confirm reset it literally doesn’t do anything. I just press the confirm reset button and nothing happens, no matter how much I press it.
And the whole reason I need to log into it on my phone is because I need to verify myself (again) to do anything. I need my phone because my pc doesn’t have a camera and I can’t take a seflie to verify myself.
So I’m just stuck, I can’t login through my phone, I can’t verify myself, I don’t have access to my authenticator.
It doesn’t even let me talk to your 24/7 chat support team because I’m not verified.
Hi
On Binance earn you can subscribe wbeth for 3-4%. As wbeth already accrues yield by itself, sucribing wbeth for 3-4% should result in a total apr of about 6-8%. Or am I missing something here?
Thanks in advance
Hello, I live in Spain and use Caixabank, I am trying to withdraw Euro but my bank is not showing up.
hey, im a bit lost here… so I have spot etherium in my account and i want to convert it to money in my bank account (not USD, im not american – i want it in my currency – NIS). what are the steps that I need to make? tried reading some guides but it was all a bit confusing. i want the least complex way to do it.
the more detailed explanation on where to go and what actions to take on the platform the better…
thanks
How does futures work? I was supposed to make 230 dollars when in reality I gained 100 dollars. Difference is more than commissions. What is the reason?
Hi, I’m trying to withdraw btc from my account but i can’t see the lighting network option, i need to enable some option? Or is disabled or there is a minimal amount? Or something else?
Thank you in advance
Binance keeps blocking me from withdrawing my coins saying it detected a high risk in the transaction even after I responded their quiz saying that the addres I was sending btc to was mine. I’ve tried adding the address to the “trust list” but it doesn,t wotk either. I tried to extract my coins piece by piece instead of all at once and again it didn’t work. Finally I went to support and clicked on the option to appeal from the withdraw suspension, but i get a message saying i do not have that priviledge.
The address I’m withdrawing to is legitimate, how can I withdraw it?
Hello peoples of reddit,
Do you know why only a tiny part of my crypto on binance is available for trade?
I want to sell some of my BTC but I can only accès the small available part.
I am “verified plus”.
I’m trying to buy and have sent money to seller.
It’s says “Paid”, but also says “Wait for the seller to confirm payment and release the coin”
Now it’s asking me to write out a statement and take a photo holding up the statement, then put my ID into the photo but also says don’t give away any personal information.
Am I being scammed or what?
I used Binance in 2018 and haven’t touched it since. I am in the US and am aware that Binance is suspended here. Is there any solution for me withdrawing my funds?
Hi, Many people have complain about the 0% FDUSD funding pool
Why hasn’t Binance taken action until now?
If lots of people borrow, it means there is a lot of demand, Binance should be able to add its own pool.
How come an exchange as big as Binance can’t solve this problem.
It’s been 1 week since the pool was 0%, traders cannot trade on margin trades on all FDUSD pairs
https://preview.redd.it/9qda7dt80fmc1.png?width=480&format=png&auto=webp&s=da501835a7925d0f1a263bd174e4fcb75b76f35f
What’s the deal with people saying that they want to pay from their partners accounts when selling crypto on Binance? I assume this is a scam, but how does this work?
Hi guys does anyone know how I can verify my Binance account I recently just moved and I learned that it’s banned here in Canada. I can’t do the face verification and I’m hoping there’s a way. Thanks! #binance #verification
On the frontpage (https://www.binance.com/en), if I click on “deposit” and then “bank deposit”, I have to enter an euro amount.
If, for example, I enter “1000” and click on continue, I get shown an adress/IBAN where to send money.
Then I change my mind and want to send 7000 euro instead.
Therefore I do the same process again but enter as amount “7000”.
Then I send 7000 Euro.
In the system, there are now two announcements for incoming money: one for 1000 and one for 7000 euro, and it will never happen that 1000 euros arrive (only 7000 will).
There is no option to cancel my first announcement.
Will the system be able to credit 7000 euro to my account, even though, from chronological sequence it expects first 1000 and only then 7000 euro?
Using my Binance account, how do I sell my Bitcoin and cash it out, sending money back to the payment form I originally used to purchase the Bitcoin? In this case, I used Google Pay which is linked to my bank issued credit card.
I’m in US and not verified on Binance. I can log in to my account but won’t let me transfer my small amount of BTC without verification. What do I do?
Hi Binance, I’m having an issue with my deposits. I’m Argentinian and when I’m depositing my salary in ARS (argentine peso) the app doesn’t allow me and reject all my attempts. My bank account isn’t new for the app, I don’t understand what’s happening
Hello. I’m from the UK. I have Bitcoin stuck on binance as I was too late in verifying my account. Is there some way I can still verify, and withdraw my Bitcoin?
Hello,
It’s now been over 27 hours to confirm SEPA transfer. I know for a fact the transfer reached Binance’s bank within 8 hours from transfer.
Why does it take so long to credit the account? Bitstamp does it within 10 hours. Kucoin has a non sepa bank, and does it within 24 hours.
What is the procedure? Why It is taking so long?
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I am new to crypto, so would like to understand what has happend. I had 35 MANTA coins on the BNB network in my Metamask account. I wanted to send them to my Binance wallet. I have chosen Deposit Crypto in my Binance, have chosen MANTA coin and chose the only available network for it (MANTA network). I have copied the adress provided by the Binance and made a transaction through my Metamask. Here is the transaction, it was sucessfull: [https://bscscan.com/tx/0x4a7acf9475c271dd5ff684a25ef12ed789fd07cabe1d389a1fb7e920bf3356a7](https://bscscan.com/tx/0x4a7acf9475c271dd5ff684a25ef12ed789fd07cabe1d389a1fb7e920bf3356a7)
I have filled the form on binance for my coins not arriving to the account, but they answered that recovering my coins would cost 200USDT fee, which is nonsense to proceed. So my questions are: 1) Are my coins lost and there is no way to get them back without paying this tremendous fee? 2) Where are my coins now? If they were sent to the MANTA network address Binance have provided, why I am not able to access them? 3) Why the transaction was sucessfull in this case? Would be happy with any suggestions and explainations
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Hi, I noticed that Lead Copy Trader have API have separate API management.
I tried to connected it to 3commas but it’s not available.
Which other platform/trading bot that can connect to Lead Copy Trader API?
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I want to withdraw my money with p2p selling, I tried to sell it 2 times and the buyer always asks for my card number, is this normal/safe?
I came back from 1 month holiday in thailand without using binance and my account is restricted :
As part of our ongoing monitoring review to comply with local regulations and to ensure your account security, your account is temporarily suspended due to a violation of our Terms of Use. We apologize for the inconvenience caused. If you disagree with our assessment, please select the “I Disagree” button below and our CS agent will assist you as soon as possible.
I never done anything wrong, i dont have any payment received for the last 3 months. Why the fuck are you randomly banning people ????????????????????????????????????? My account is 100% legit. I’m waiting since 3 weeks that your support fix this fucking joke.
Case ID #118052836
I was just told by Binance Support that registrations for new users in North Carolina have been paused since January? I can’t seem to find anything else about this online? Is this true?
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I am on a Mac M1 Silicon and if I launch the Binance app (M1 latest version 1.50.2) it won’t work. I get a message “*We’re preparing this platform to comply with local regulations. During this process, please use the Binance web platform for uninterrupted access*”.
However, if **on the very same Mac**, I open a Windows virtual machine, and again launch the Binance app x Windows, it works without problems – no ‘comply with local regulations’ issues. Is there a solution so I can use the Binance app with my Mac? (this is a generic technical question so please do not redirect me to the ‘chat’)
https://preview.redd.it/9jta9bkbr6nc1.png?width=1920&format=png&auto=webp&s=239273ed638081dbf6b97e60ee3979b66235ca1d
Hey all, I’m having trouble trying to do any P2P trades. When I click into Wallet > Funding > P2P it just comes up with a notice saying “No ads available for trade”.
Not sure what to do to resolve this?
What is the grey box for that has appeared under the 24 hour stats on the advanced chart?