Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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Hi
Binance suspected my withdrawal. And it’s almost 2 weeks ago. I have a lot going on and I want to use my account asap. I contacted supports a few times now but I received no clear answers and they say my account under review. Any idea how much more should I wait? How much does it take normally in any case? It’s my business and only source of income. It’s really frustrating…
Why when i select withdraw fiat/ eur i get the message that no withdrawal methods found?
Case ID #116121709 – **After 40 days of this p2p appeal, we’re still going around in circles here**. The proof that you’re asking me to submit is something I’ve already provided to your team multiple times. It’s these **repeated requests** and **refusal to come to a decision** that I’m frustrated about.
Just to highlight how ridiculous the situation is, here are some of the things the seller has lied about:
* First, he claimed that the number I sent the funds to (the number that he himself provided to me on Binance) belonged to someone else. After sticking to this lie for several weeks and providing “proof” that he didn’t own the number, he magically discovered that he did in fact own the number. **Customer support never called him out on this.**
* Second, he stated that his real name was different than the name associated with his Binance account. **Isn’t this a violation of anti-money laundering/KYC laws?**
* Third, he denied receiving my transaction for 30 days, then suddenly he “realized” he had received the funds. **Can you explain why customer support didn’t resolve the ticket at this point?**
* Fourth, he claims he sent me a partial refund (wow) which I did not receive and hasn’t shown the proof of transaction on the payment method he used. And **he’s ignored 38 requests** from your team for this information. How many times does he have to ignore customer support, before you close the ticket and release my money?
Given all this, **please explain what else you possibly need to see in order to make a decision**. Is Binance’s goal to create such a nonsensical situation that I eventually walk away and give you an excuse to close the ticket **without actually having to resolve anything or make a decision?**
I’m beginning to believe that is the ultimate goal. If it wasn’t, Binance would have been able to resolve this claim in my favor from the beginning due to the other party’s countless lies and refusal to submit requested evidence.
Hello with the fusion of Beacon and BSC—-Goe exactly do I transfer my Bep2 coins to Beo20. If all the Bep2 deposit addresses are suspended on your platform?
I’ve watched countless tutorials. How do I just sell Bitcoin on Binance straight into cash into my bank account??
I haven’t been able to get my money from your binance service for almost three months now, I sent all the documents that support required. For almost 3 months now, support has been simply writing me an unsubscribe so that I would wait for a letter in the mail, but there are no letters. I no longer have the patience to wait for your letter. 3 months is a huge period of time, so much can be checked there. Unblock my account immediately and give me my money.
You are simply defrauding users of their funds. I do not advise anyone to use this service, you will simply be left without your money
Case ID #116606434
Hello, I need to get a reimbursement from Amazon and you can only receive it on the original card you used for the payment, since it doesn’t exist anymore what’s going to happen? will I receive the money directly in my binance account or is this a swipe problem and I should contact them?
why are you rejecting XMR withdrawals? It is dishonest
Hello,
I’d like to setup a reccuring investment scheme with monthly SEPA deposit to avoid the 2% credit card fee. In the past I used to have the transfer details: IBAN, BIC, communication, etc…
But their new FIAT partner for deposit is now TrueLayer and the service only allows deposits through their own interface without any further information than the amount.
Does anyone now any way around that problem, I don’t see myself making manual deposit each 3rd of the month for the next 5+ years…
Thanks
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Is there anyway for uk users to deposit gbp anymore?
So I have bitcoin from a longtime ago and only just realized that it is in the earn section. What does this mean? What does it do and do i get the same profit from this kind of investment?
Why does buying eth with simplex show a much lower buy price that other payment methods?
Hi, is it possible to withdraw EUR directly into my bank account? I know you had some issues with EUR withdraw in the past, is that solved now? I’m from Portugal if that matters.
I want to send the crypto on my ledger back to binance and sell it into EUR, then send this to my bank account.
Thanks.
For the last two days I’ve been getting this notification when trying to log into my account on the app
https://preview.redd.it/bp7ie3vmtwic1.jpeg?width=1170&format=pjpg&auto=webp&s=a6556f47b4212132e3ac80563649ece04b518064
Can I get help resolving this please?
Hi, i have the same issue as explained in this [post](https://www.reddit.com/r/lightningnetwork/comments/1aqtgjk/binance_depositwithdraw_using_lightning_network/).
I read the following [documentation](https://www.binance.com/en/support/faq/7a4eb2d9ccaf4433908b448aa3a93493). I tried to deposit/withdraw using lightning network on [*binance.com*](http://binance.com) directly and on the application (v2.78.5), but in both case, the BTC Lightning Network button doesn’t appear.
Any idea ?
I have an issue exporting data to Excel. When I export 6 month data to Excel, I have no issues. But when I order a 12 month report, the average price of transaction shows an incorrect and huge value. I tried changing dots for commas as thousand indicator but still this issue persist.
Is there any easy way to fix this value and make it show the actual price?
Hey, my bitcoin moved from spot to margin automatically, there is this transaction in history and I am pretty sure I’ve not clicked anything which could cause this. Does this mean someone has access to my account?
https://preview.redd.it/apsfqgg3fzic1.png?width=1641&format=png&auto=webp&s=2e47eb74cc2a4b6200ddfa5e39ae1eeeff885fa3
I’m currently waiting on my appeal to be reviewed as p2p seller has not released usdt. They have admitted they have received my payment and are coming up with random excuses like problems with their bank and they asked for my details to pay it back. I provided my payID, since their conditions of sale are payID and this is the method I used to pay for the order. They want my bank account details. I have since read feedback from other p2p users who have traded with them and realise that this person is an experienced scammer, who often creates and order, waits for payment, then insists he needs to refund the money and does so via bank transfer. He then appeals the transaction with his bank provider and the money is returned to him. One user has been scammed $4500aud by him and has been unable to get his money returned.
Binance has told me to give him my details so he can refund me. I have given my payID. I am refusing to give further personal banking info as I now realise this ongoing scam he performs. He is saying his bank doesn’t support payID. The conditions of his sale were payID and I paid him in payID and he admitted he has received the money in his account. He is telling me he will have my binance account banned. I didn’t violate any conditions of this p2p order, I have obided by all the conditions for the order.
Because he has told binance he wants to cancel it as he made the order with an incorrect price (his price was no different to the others listed) they havnt released the usdt, they are telling me to provide him my bank info for return of my money.
It is my understanding that sellers and buyers are bound by the price of the order, and that once an order has been established that the price is deemed final and non negotiable for both buyer and seller. Why would binance agree to allow him to cancel the order due to his change of mind on price? His price was not the best, it was average and similar to the other prices. So I don’t understand why binance would let him change his mind especially after I’ve already sent payment and he has admitted he has received it? This guy is an experienced scammer and Binance are assisting him!
I have an appeal in review as seller is refusing to release my usdt, although my payment has been sent and he has admitted he has received it. Binance have my proof of payment, proof he has received it, but are allowing him to change his mind on the sale and asked me to give him my bank details for repayment of my funds. Why would Binance allow someone to change their mind on an order that has been processed and paid for. User feedback on his profile has alerted me to the high number of users being scammed by him, as he appeals the transaction he makes with his own bank provider. I refuse to give personal bank details- instead providing payID, as per his sale conditions and the method I used to pay him. He is saying his bank doesn’t support payID (while his order conditions state payID only). Binance really needs to do better than this. The customer support team need to filter these p2p scammers out if we have any chance at all of getting the Ozzie banks to relax the restrictions that are currently deeming Binance so difficult for aussies to use.
These scammers are flourishing in the p2p platform and Binance really needs to intervene when shown proof. Binance cs needs to do better on this. I hope to see binance expand in Australia and be what it once was. But if binanceCS continue to allow these blatently obvious scams to continue I don’t think we will ever see expansion of the binance platform in Australia again. If the Aussie banks continue to label binance a risk to its customers then we will never be able to deposit or withdraw into and out of binance to our Aussie bank accounts and Binance will eventually become null and void. It will fade away and become redundant..
Seriously binance cs you need to do better, for your own sake more than mine. We have hundreds of other platforms to use, do you have hundreds of other countries to expand into? One p2p user feedback states they have been scammed $4500 by this user. Via the binance p2p platform. Why is binance allowing this? I have always been a huge fan of the platform, so the restrictions that the Aussie banks have been putting in place have been hugely disappointing and I’ve never been able to see the justification or reason for this. However I have learnt a lot today and I see very clearly why all the banks are shutting off any viable links to the binance platform. Does the binance Australia GM know that binance cs are being so complacent?
I highly doubt it. He would be profoundly disappointed as he has been hoping to expand the platform in Australia. At this point there’s no chance of that happening.
I have a weird transaction to Binance showing up on my Apple wallet: it’s says it was « now » (I haven’t made any purchase lately) and when I go into the transaction, it’s telling the date is 11/11/2024…. I have checked my Binance account and there is nothing there
I have transferred some BNB on Beacon Chain from Trust Wallet to Binance. Since Beacon chain is going to be retired, does the BNB on Binance automatically get converted to BNB on the Smart Chain? Is there any specific day planned for the conversion? Thanks
Hey, my futures balance doesn’t update after closing a position in profit but decreases when in loss, why? i have 13 close positions in profit and my balance doesn’t add up.
I want to send some tokens to binance how do i know if a token is bsc or bnb or bep20. i dont want to lose by sending to the wrong network. its confusing….
I am from Romania, but live in The Netherlands for some time. I want to make a Binance account, but apparently Binance is not allowed here. Should I just make the account while having a VPN on and then just use it with VPN or is that risky?
Hi, I have been delegating on this page [https://binance.org/en/staking](https://binance.org/en/staking) using the Chrome extension wallet for the past 5 years.
In december, I undelegated, waited 7 days and the BNB funds were sent to my wallet. Today however, my wallet is disconnected, and the interface had entirely changed. I have no key to import that I know of (see my interface).
See my interface now [https://ibb.co/dJxw9vv](https://ibb.co/dJxw9vv)
My objective is to access my BNB on my wallet. What should I do? Is this related to the sunsetting of a chain?
Is there any good solution?
I am advertising the sale of USDT through P2P, but recently, multiple buyers have been harassing me by creating transactions with the maximum amount of transactions and then clicking the paid button without making payment.
I applied and submitted proof of non-payment, and of course the buyer can’t provide proof, so the transaction will be forced to be cancelled. (I blocked the buyer too after done all)
The problems with this harassing behavior are as follows.
・Funds will be locked until the appeal is completed.
・Binance will automatically disable ads once you have around 3 unreleased trades.
With the above mechanism, if the attacker maintains multiple accounts, it is easy to stop the victim’s P2P advertisements.
My suggestions are below.
・Add cancellation rate to counterparty requirements (The percentage can be set by the advertiser)
・Add the number of appeal made in the past to the counterparty transaction conditions item. (The number can be set by the advertiser)
・Add the number of transactions in the last 30 days to the counterparty transaction conditions item.
(The number can be set by the advertiser)
– If it is the first transaction for both parties, only small transactions can be created, regardless of the maximum transaction amount set by the advertiser.
Hey. I have a question. I just copied 2 spot bot trades. Also i have a question. Does floating profit counts as profit even if grid profit is 0? I mean I have an investment of 125 USdt on SC. If I end the grid bot do I get that 1.8 usdt profit?
https://preview.redd.it/ud9rjzwbwdjc1.jpeg?width=1290&format=pjpg&auto=webp&s=c9ce3718ca48da6576cbf8e5f887ff331aa137b5
Heyo! I need two things:
1) I’m trying to retrieve some data from the binance account but can’t figure out how!
– In June 2021 I deposited some euros in my account, used them to buy some eth, and converted them to BETH, I think this was to do a staking thing. I need to see these transactions somewhere and know how much eth and beth I got.
– Over time (2021 to 2024) this BETH I guess got some staking interest, I need to know how did it grow and if it did stop. It would be nice to have the exact rates or something but even tracking how much BETH was on my account over 6 months intervals would be alright
2) I would like some feedback on my investing style: I wanted safe, long-term investment and so I did what described above and pretty much left the money on the platform without pushing any button for 3 years. I bought when ETH was pretty high so it dropped to about 60% in the first months, and now I’m finally “breaking even”, aka the countervalue in euro is back to being the initial investmnet. I don’t need that money urgently nor do I need to risk it, it can sit for another 3 years for what I care. What would you do if you were me?
Thanks in advance to the lovely people who provide attention. I know I am less than am an amateur basically, but I will cherish any help!
I made a deposit of €700 with Open Banking method with Revolut but is still in pending after few hours, is normal? it never happened to me
STRK will be available to trade in 4 hours. Whenever I see a newly listed coin it goes up by at least 1000%. What do you think will happen with this one?
I created a second account to test different strategies but I don’t understant how to trade from this account, in the trade section there’s no possibility to choose a different wallet. Do you know the solution?