Binance Support Thread
[ad_1]
Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
\———————————–
**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
\———————————–
**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
[ad_2]
I am having an absolutely awful P2P experience with a merchant on Binance. I sent an instant money to the seller right after placing the order, which was confirmed by the bank and the payments system. The seller refuses to release the crypto and is also asking to cancel the appeal, which is clear fraud red flag. Then, I read other user’s reviews about the seller for the last few days and found that all of them are negative and that other customers were scammed to.
The Binance Appeal team is pointless too. While I have provided them with all the evidence, including the requested video, etc., the seller has provided nothing. They just keep extending the appeal timeline for the second day in a row. They are not able to give any timeline. This can continue indefinitely.
When I asked CS why would they take no action on this seller in light of the continuous negative feedback and fraud reports from multiple users, they had nothing to say.
To recap, Binance is covering serial P2P scammers, refrains from banning them despite multiple fraud reports, and helps him scam by intentionally not resolving appeals.
Stay away from Binance P2P as far as you can; otherwise, Binance will direct you toward the hands of scammers with inexistent customer protection. Please tag and share my experience with others to prevent them from getting scammed.
​
Order # 20582101608240779264
Fiat withdrawl is yet to be for eur. Will that remain the case? Is it my fault?
hi team
withdrawal stopped and am not able to even trade my own tokens.. please understand timing is everything in crypto as things move very fast.. my whole PF is stuck here.. will suffer a major loss if this persists.. i gave everything which was asked for.. and my account is verified plus.. am literally begging you to please atleast allow me to trade as a starter.. Case ID #121687547
My account is temporarily withdraw suspended from last 2 weeks I have put my whole life money in my binance and yet the team ask for proof chats video I provided everything but the team doesn’t understand anything at all and my account is still temporary suspended I have been going through migraine problems from last few months because of my family issues and yet this kind of things are happening with my account how can I even live forward? I can’t bear any more headache if nothings work I might just end up killing my self or suicide my life doesn’t mean anything without my account I hate these things.
[deleted]
from metamask made a mistake and deposited trx erc20 tokens to old address instead of new trx erc20 address to binance funding wallet. the transaction was marked as successful and i don’t see any crypto balance on my binance account. is there anyway recover the crypto/fix the mistake? this is the txhash on etherscan 0x924d69ca8be39dd9897a6e00ef0d46281e5bfdcf3b1c321bc420ec0337c019c5
[removed]
Hello, my account has been blocked for over 2 months, no explanation, no follow-up, no deadline, I’m fed up with you, give me my money back and stop with your fake politeness and copy and paste.
Good day,
Now that DOT staking is done and I claimed the reward, I cannot untake or convert my DOT (which I used to vote).
I already ask the customer service but alas she doesn’t know how.
How can I get back the staked DOT? I cannot convert it to bdot because it was not supported anymore.
Thanks
https://preview.redd.it/gqjzcf3if7ec1.jpeg?width=1080&format=pjpg&auto=webp&s=1cb13f93012839053c0b4898710a073500dd566e
I have a general question about using leverage when margin trading.
If I create a limit order and use leverage, at what point do I start to incur ongoing fees for using that leverage?
Is it at the point of me creating the order, or is it at the point that my order is filled?
I’ve been using Binance for the last few years (more than 8 years), everything was very smooth until recently, December 2023. I was suspended from withdrawing and received a face confirmation request from Binance. I followed the request but then the withdrawal was rejected for the reason of “Risk control”. and then get the message
“Withdrawal function temporarily suspended
RW00142 Your account may be at risk. In order to keep your funds safe, withdrawals have been temporarily disabled. Please contact Customer Support for further assistance.”
I contacted support on 6th December 2023, they transferred my request to an “expert”, and my account was “under review” by them but more than one and half month passed but still my issue did not resolve yet.
49 days passed and no progress, no explanation why I was suspended from withdrawing. when I reminded them, they just told me to wait and wait, be patient.
Most of my wealth is in Binance account, this messes up my plans a lot, misses a lot of other opportunities.
My case id is 113690117
Is my case too complicated? Or are the “experts” inexperienced? Or they deliberately delay causing trouble for me.
[deleted]
Hi, I worked doing P2P trading on Binance for a couple of years. The problem that made me stop was that none of the virtual wallets available in my country allowed unrestricted transactions buying/selling crypto and were eventually blocked. Do you by any chance know a virtual bank/wallet that allows that for someone based in Argentina (even if it’s a different currency like USD)? Thanks in advance.
[deleted]
In the CSV file of “Futures Fees” (this is from year 2020), if the fee is shown in BNB, is the value also in BNB? or is the value in USDT?
Is there a fast way to convert the BNB value to USDT for that date?
Is there a way to download “Futures Fees” in “USDT value” format, even when the fee is in BNB? I have many thousands of transaction, it’s not possible to convert them manually. Thank You!
https://preview.redd.it/vworq3u89hec1.png?width=902&format=png&auto=webp&s=2d8cb1c03134e594705f1cff8f0114e4898bf4be
Hello,
Can you please inform me what is the status of my withdrawals that I requested on the 12.01.2024 , I submitted the additional requested info for Case ID #115677702, as soon as I submitted all the documents that your compliance team requested I was met with radio silence, I contacted chat support multiple times during these two weeks but I got the same response, you have to wait, the team is backlogged.
I have my money frozen for no reason, I provided everything I could, all my bank statements, the contract of the house I sold, yet I am left hostage without my money.
I have to make an payment, or I will lose my house.
I would appreciate any help, THANK YOU.
What about Indian Users.. India banned Bianance..
Is it possible to close binance account only to reopen it with the same name, ID, etc.
​
The purpose is to delete all transaction history. In case tax authority demand to see my past 5 years transactions I can just show that I just open binance account “recently.
​
Alternatively I can just close my binance account on a rare possibility that the tax authority audit me.
​
Binance p2p has the lowest fee and I like to use it. I just don’t like government being able to see my past 10 years transaction.
[deleted]
Hi, I have paid but the merchant will not release the coin, customers support is doing nothing also. What can I do now?
First P2P issue since I started using the platform that the Merchant has not replied to my messages and will not release the funds. Basically, no communication but I have already paid the guy. I involve customer support but they are not doing anything which makes me completely disappointed in Binance support. It is a lot of money personally for me.. Can I escalate through here?
Order ID: 20584172741358145536
I’m trying to access [Binance.com](https://Binance.com) from the US and I understand that it is no longer supported, so I can’t get into my account to withdraw/transfer funds. How can I transfer these funds to [Binance.US](https://Binance.US)?
Case ID #116006331
Hi, when I try to login it. I enter my email address and then it requires me to scan something. I don’t get the opportunity to enter a password. I can’t login this way but I do have my password. How do I cancel this?
I don’t have a passkey to login but accidentally set it up on My account. I now can’t login, how do I disable the passkey sign in option without being logged into my account.
I’ve a question regarding the settlement dates of the dual investment product. I see that in March and afterwards we’ve only 1 settlement date.
Is this final or as we progress more towards March and the coming months more settlement dates will be added?
Thank you.
I have been talking with the support for 5 days already. My issue is with airdrop mav which is about to finish and the support keeps asking me for more time. What will happen with my money if they don’t respond in time please? My ID is 40234233
I am not able to verify my facial identity. I am not able to access my own Binance account.
I want to send an email to confirm that it is me in the video. How can I ask them to fast-track the process?
Please enable an alternative way to pay for the withdrawal fees (with fiat currency instead of paying with cryptocurrency).
Paying for any other fees (like exchange fees) would also be useful if the user can select which way to pay (there should be settings “pay all fees with specific fiat currency” – with a drop-down menu to select the preferred fiat currency; if there is no balance in that fiat currency other currency in the list will be used).
Context:
Paying for fees with cryptocurrency triggers a tax event. It’s like buying a candy with cryptocurrency.
For this reason, I propose cryptocurrency exchanges to allow payments in fiat currencies for the fees instead of paying in cryptocurrency (if it’s preferable by the user).
For example, the fee for withdrawing cryptocurrency on-chain.
The fee for the transaction is not a big problem because always the capital gain/loss is zero (because it’s paid at the same time as the order is executed).
Guys, why the newest coins are not available for britain’s? I mean MANTA, ALT – no possibility to buy, I had to buy it on Kucoin.
I’m having problem with 2fa verification.I send it via email it appears but the noftication doesn’t pop up,I can’t even copy and paste it and you want me to write the code under one minute which is really impossible since I’m not a robot.Your web page is slowly loading whenever I try to write the code.And when I write the code,it says the code is invalid.Do I need to install your 2fa app or what? Case ID #116027281
How long will the open banking sepa maintenance take? This weekend, week. Etc? Thank you
How can I get my money out of Binance
I made a noob mistake and deposited by RON token to Binance. Unfortunately, RON is unlisted, so i can’t see it in my Binance account. i tried their self service to recover, however, this is the reply:
Unfortunately, this unlisted token cannot be retrieved. Please take note of the token and network for your next transaction as we cannot guarantee that we are able to retrieve an unlisted token.
Not sure what else i could do to recover my RON. Please help.
​
https://preview.redd.it/eexvossf64fc1.png?width=901&format=png&auto=webp&s=2f7d9e370b3d4045f629f2cfc13a36d9b8f6751d
Hi CS Team,
Im a binance user for quite some time. I have a concerning problem, hope you can help.
I try to withdrawal ETH and USDT on optimism chain to my 2allet, TX is created but I’m waiting for 10 hours so far.
The TX is not broadcasted yet. I understand this will be proceed, but when?
This transaction is very time critical, thanks for understanding.
Can you estimate broadcasting of this TX?
Case ID 116056651
THANK YOU VERY MUCH!!
Hello, I am trying to complete my security verification. It isn’t working and I don’t know why.
I have tried twice with no success, Could someone help me please ? feel free to DM me of course, I’ll answer anything within my power.
Thanks
Does Binance accept deposit from DEX platform?
Like i have usdt on dex site called safe-dex.com. Can i withdrawn crypto from it to binance’s portfolio?
Hello is do-not-reply@directmail2.binance.com a legit Binance e-mailaddress?
Hi guys is bep2 getting shut down?
Hi. Which type of order is better, trade limit or convert limit? I read something about spread being used in convert but does that also exist with convert limit type of order? Ty
Hi i have a question about Isolated Futures…
So when we open Limit order which is not filled yet, does margin from that order subtract from available Margin in our Futures Margin Wallet?
Totally losing access to my Binance account: I tried to log in to my Binance account via my phone number but they no longer support phone numbers from Taiwan. I only saw China as the only option (or is it a fake site???). And when I try using my e-mail, the website just keeps pending forever.
The app is not working, too. My account seems to be suspended, when I used my e-mail to log in, a notification saying: “Verification failed” popped out. It suggested I contact the support center, but I can’t open the app version of the support center. The website version is not working, either. The buttons are not responding.
Actually, I am so confused right now. I haven’t logged in to Binance since 2021, but I have traded cryptos before with the app. I’m not even sure do I still have my account or is it deactivated/deleted.