Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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I’m a muslim and I want to continue doing future trading on binance but Islam doesn’t allow dealing in trades where interest is involved. Is it true that binance actually charges me for the leverage that I take before starting a trade? If the interest is cut from the exact amount that I was provided with by binance at the time of starting the trade, I’m not allowed to do such trades. But, if the interest is cut from the total amount i.e my small amount & binance’s big loan (for ex; x10 or x20) then apparently it is simple buissness and theres no interest involved. Please someone clarify me on this.
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Hello! My account has been suspended for withdrawals and trading for 2 weeks already. For the whole time i got only two replies from the support team, asking regarding the deposit made to my account. After answering that with proofs – i got no answer for more than a week now. Case ID = 115010450.
Looking forward to resolve this ASAP. Thank you for understanding!
I am not able to open the Binance website from my computer but i am having no problem in my app in phone.
I have tried to delete the cookies and still it won’t open
Please help me out
Got an email from binance
[Binance] P2P Suspension Lift Application – Failed
Hello,
We regret to inform you that your appeal is not successful.
The reason is: Unfortunately we cannot proceed via appeal at the moment. Please kindly reach out to Binance CS support via chat for further assistance.
Thank you for your understanding.
Tried clicking on the CS link but all it does is bring me back to the appeal page again
any idea what i should do ?
Thanks
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my account has been on review for 4 months now,ive been waiting for it to be resolved for months now, no updates or emails I trusted you guys and you locked my account for months now,not minding how it affects I and my family, open my account Binance, I need my money to pay up my bills and support my family, this is uncalled for and I know there are many people out there that has similar cases as me here and this is bad service, we have family to cater for and help and many like me are suffering, I need my funds back..I want my fund back my case ID 115442162
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What happens when I pay to someone through P2P and didn’t receive my USDT?
Hi! UK resident here. I want to use P2P trading to sell some BTC and receive payment in GBP. I noticed the payment options do not include any method that I own. I want to do a bank transfer to Barclays Bank. Will this work? Also, what info would I need to provide, just an IBAN number? Would anything be blocked?
My case ID 115560029
My withdrawal had been suspended by binance and I’ve been trying to reach customer support via live chat but I was always given a standard reply, i am not sure what have I done wrongly, I even paid $15000 for binance as merchant deposit but you just locked my whole account up, and no reason was given by customer support how am I suppose to cooperate with binance if you needed any investigation materials?
Please escalate my case since its pending for more than 2 weeks already. I have given all the details to the support team but have no response yet. Case id = 115010450. Thank you!
Hi, I’m trying to transfer from my binance account directly into my bank account in the UK. I was wondering how to do this?
How badly did I just screw up, I sent BNB from MetaMask to a USDT account on Coinbase and the BNB funds were sent but obviously they never showed up in the USDT wallet. Is there any way to recover the sent BNB funds? MetaMask can’t help as the transaction went through and Coinbase states they can only help if it’s on the ETH network. The sending transaction is in the BSC smart chain
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How to close a margin trade properly.
I opened a short trade on BTCUSDT which got stopped out. I repaid all debts using the mobile app, but the positions of BTC, BNB, USDT are still appearing though all with debt of 0.00. How can I close these positions so that they no longer appear.
Spot grid trade bot, 3 USDT reserved fee
I cant seem to find detail information on how this fee works and how is it deducted?
I understand each spot grid bot transaction trade will occur a trading fee, but what about this 3 USDT reserved fee ?
Anyone have good detail info?
I would like to upgrade my investor status on Binance from retail investor to professional investor. I have been told by support this is not possible. Why is that?
Would it work if I make a new binance account?
Hi, I’m unable to open the binance app on my ios phone. Is this a problem happening because of the regulatory changes in india?
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Hello,
How can I withdraw my Fiat currency? (Euro)
Under “Withdraw to” it just says “Sorry, there is no available payment methods right now.” And it doesn’t give me any options (Card, Bank Transfer, or anything).
Hello. I started to do the activities for the MAV airdrop. This is the problem. In Spanish task 2 said something different than in English. When I realized this I had already done task 2 in the wrong way. I have the screenshots of the wrongly translated instructions. Task 2 asked to provide AT LEAST 10 usdc usdt for liquidity. In Spanish it said UP TO 10 usdc usdt for liquidity. Now, because of this, I first read it in Spanish and I just provided 3.26 usd. Now I see I need to do it with 10 usd because task 2 is not marked as completed. So, my question is, to complete task 2 correctly, should I now provide 10 usd all at once, or should I just provide 7 usd, since I already sent 3? In any case. Will I be able to recover the 3 usd that I provided? Thank you very much.
My ID is 40234233
1 – Case ID #115801892
2 – Crypto withdrawal suspended
**Status:** Been chatting with human agent(s) for total of 4 hours (Providing all required Proof of Identify, video of external exchange deposit history to match Tx on Binance, Identity Verification video
They seem to be helpful and I understand what I’m requesting is unique/tricky…. Takes Patience for sure.
How am I supposed to withdraw my usd into my bank account? It says it’s disabled?