Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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Hello, I’m having difficulty in resetting my 2FA, I changed my phone and lost access to the google authenticator and now I can’t log in to my account. I still have access to my email id and phone. Can you please tell me what to do
Hello. I have a large amount of GBP in my spot account. I did not realise Binance was removing GBP trading pairs in DEC and can now not convert this to another crypto or withdraw it to bank. P2P trading was suggested but it says that GBP is not supported when i try to transfer GBP to my funding account.
What do i do to either trade to another crypto or withdraw?
This question relates to UK Binance users: Why do all FAQ, Blog, Support, Announcement links now auto-refresh and auto-reroute to the default front page at [https://www.binance.com/en-GB/](https://www.binance.com/en-GB/) rather than staying on the clicked/linked page?
If I click on a link to any Binance support or announcement or FAQ page anywhere on the web – article, Google search – anywhere – it now shows that page for a second and then auto-refreshes back to the default UK page which means I can no longer read announcements or get answers to questions.
I understand that Binance needed to make changes to comply with UK regs but how does that include not even letting me read Binance announcements or blog articles?
I have reported this to tech support and provided video evidence of what I’m seeing and the only answer I’ve had is “because UK regs”.
Can someone explain?
I sent some XRP from my ledger to my Binance XRP wallet but did not include a tag. I have submitted a request to get a refund back into my XRP ledger wallet. Will this be accepted?
HELP. i can’t seem to log in now 🙁 i am getting the verification failed error with code (608401)
i used to able to log in and transact within the app, but now i can’t.
https://preview.redd.it/5ul5lo9nj3ad1.jpeg?width=1080&format=pjpg&auto=webp&s=ae02ea054450fabed0b650776fa3ac3b1d8b2f30
I do not understand the EARN section. Your FAQ page does not awnser my questions.
I have toggled on the One click earn function. Does this mean that all assets «toggled on» are now not «my assets», while i recieve the apy ? And how can i use the «lock» festure to increase the interest? Im in the page, but when i select 14days or 30 days on one assset, and try to confirm its says im empty….? Is that because the One click Earn is already active?
Case ID #114864849
TrueLayer validation never completes, I need this completion to send back euros to my bank account. Thanks
my account has been on review for 4 months now and these has been the messages i always receive its way pass 30 businessdays already,and I’m being told if I found it unfair, I should refer to my local law office which we don’t have here, why is all these happening to me, is it because I choose Binance to hold my funds? My life has been hell this months and still nothing is happening, is this how you treat your users? Why the poor service, why, why won’t anyone help me get back my account why please i need access to my account back my account is well verified and up to date please i need access to my account here’s my case ID 114833044
Hi! I’m trying to find out the reason my account got blocked 4 months ago. As I know, you should at least send me an email with some details about it. I didn’t receive it so far. COuld you check for it please? My case ID is 114870414
Hello, just want to ask are there any plans for new visa/mastercard card programs for EEA users after closing it on 20th of Dec in some short or long term future?
I really enjoyed it and would really like to use it again in the same or similar format. I didn’t see any plans to address this thing, only suggestion to use Binance Pay, it is very nice service, but I didn’t find use case for it yet. I can’t use it day to day life as visa card.
Thank for answering 🙂
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Does Binance allow using the global version by using a VPN? My country might ban the binance website.
Is the process of automatically converting BUSD to FDUSD still ongoing?
My BUSD hasn’t been converted yet
Is open banking SEPA not working?
You ruined the subreddit
Hi,
My wife logged in into her account after a long time and noticed the discontinuation of BUSD end of December 2023. Message says it is to be converted into FDUSD. There is also a button to convert yourself, but since the date has passed, BUSD cannot be traded for anything. Her BUSD still shows in her account, but with a value of 0.0$.
Should we just wait, and it will be converted, or is there a section somewhere where we can just exchange it?
Thank you
Sell to card services still not up
Hi, has Binance recently removed Wise from its accepted forms of payment for P2P? Thanks
So the moment BTC dumps, I get logged out and can‘t trade. Fuck you, Binance!
I want to sue you because I couldn’t trade as your webpage shut down. I was about to add my 100x lev and I couldn’t, so I will find a way to sue you by the U.S law.
Are we going to get a new crypto card or is binance done with that forever?
My assets were frozen for 48 hours. They were unfrozen tonight. I withdrew Algo, and the rest of my USDT are frozen again for 48 hours. Please release my assets oh my god
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I’m from Iran i stake Tron to binance via trust wallet is it possible My assets become frozen
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Hi, I opened my Binance account after a long time. It requested me to do an ID verification, which EU required since I last logged in. My account now says “Verified” with a green checkmark. But beneath it says “Assurance Review Failed”.
When I try to trade, I get a notification that says “Unfortunately, our services are not available for your account.”, and tells me that I can only withdraw. Which is fine, I withdrew what I could. But now I have some small balances of different currencies that are too small to withdraw (either below minimum, or lower than the fee for the transfer). So I would really like to just somehow trade them all into ETH, and then transfer ETH out. Is there anything I can do?
It feels a bit like the money was stolen from me, if I’m supposed to just accept that it will get stuck forever in Binance. All together it’s around $80.
The app was jammed when the market crashed last night and therefore I wasn’t able to decrease the ltv ratio and lost my coins. Please solve it. Case number – 114992117
Hello, I used my binance card prio it ended. I will be refunded by merchant. Where the money for refund appears please? Will it be processed if the card is not working?
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Thank you!
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Hello ive received an email from Binance asking to upload new ID Documents, im fully verified since 2020 or so. Just asking cause dont know if is a scam or legit.
Mail says “[Binance] Your ID Document will Expire Soon” from “<do-not-reply@directmail2.binance.com>”
Thanks
Binance desktop app issue in Ireland, few days ago I strated to get this message: We’re preparing this platform to comply with local regulations. During this process, please use the Binance web platform for uninterrupted access. – any help with this please?
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hello, I can’t withdrawal my euro’s with SEPA (only option it showed) and it does not tell me why. Do you guys have any idea how I can transfer my money to my bank account? Or what the reason for failure might be?
Application ID jsfmkoNQ1CYSPqV2 for a failed deposit. (No memo)
Quite simply – I withdrew ATOM from my binance account but put my binance deposit address in as the withdrawal address! (with no memo as I thought it was to my external wallet)
The application is for the automatic recovery. My only concern is that when it “gets sent back to the original address” – that will also go back to the binance general address which holds atom for everybody (with no memo of course).
So to make it work, all the binance person has to do is add the correct memo or just send directly to my binance account. My memo is 102812051
I hope that makes sense – thank you 🙂
Is the trading fee of a limit order (0.1%) charged at the moment the order is created, or the moment it is striked? In other words if I create a limit order that doesn’t strike say, for 30 mins, and I want to cancel it to put a new price, do I lose 0.1% from the previous order?
I created a deposit address for IOTA on Binance and it says above the new address: “only Basic Output Type deposits are supported”.
No information is provided in the help section of Binance on what “Basic Output Type deposits” are, so in plain English what does this mean?
Thanks.