Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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What is going to happpen to BSC?
I could use some help, i’m trying to withdraw EUR from my account, first i tried to withdraw using a bank card, i used my card, didn’t accept it saying that it didnt accept cards from my country (Portugal), even tough my country is accepted by binance, next i tried to use my father’s card, it did accept it but then the transaction failed, 4 TIMES, all of them to an aparent system malfunction, so then i turned to SEPA transfer, it said I needed to transfer 2EUR to verify my account, only to then find out that i actually had to send 3EUR because they don’t count the SEPA tax. So that’s 2 EUR gone, anyway im fed up with this. Has any of you ever had any system malfunctions when withdrawing with a card, and if so what did you do to solve it? I really could use some help a i dont know what else to do.
My withdrawal request is 9 hours till now on processing
When it will be fixed ?
Remember that if they go bankrupt you will be an unsecured creditor.
>”Your account information indicates that you are attempting to access our services from a restricted jurisdiction. Based on our Terms of Use, we are unable to provide services to users from this jurisdiction.”
I’m trying to transfer funds to my Margin wallet but keep getting this message. Is this part of the ongoing Binance issue or why can’t i transfer?
Case ID # 91528668
Hi. I’m unable to activate my fiat wallet for my new account on Binance. I always get the message that the activation failed. I opened a chat with support but they couldn’t help me. Finally on Sunday my case has been forwarded to an expert and i should have received an answer by now, but nothing till now. I don’t want to close the case and start a bew one, because then its written i have to wait even longer. Can you please help me?
Im trying to buy with my credit card but its constantly giving me an error, is this a problem on your end? It should be fine from my side, i always used this card to buy in the past without issues
Case ID #91624589
Am I the only who withdraw their Bitcoin twice? Is this a bug?
Binance.US locked my account yesterday for “security reasons”. At this point, I cannot access my account at all. I’ve been completely locked out. My case number is #2435861. A live person has yet to respond to me. In light of everything going on, this is very concerning.
Is this scam:
We have escalated your issue to the proper team for immediate action.
Contact the support team via https://tawk.to/chat/6270d66d7b967b11798d8960/default
Start a conversation with the team via the link and stay active so as not to lose your session and get your issue rectified immediately
when is the next date to claim DOT auction rewards?
for months now – nothing is claimable.
Why when I created a thread in rbinance i cant find it anywere ?
I have a few rewards for “10 UDST cashback voucher” can someone explain this please
Sorry if this is a dumb question. I am super new to crypto. I bought some BNB and I want to transfer it to Turst Wallet in order to buy some SAFUU on Pancake Swap. I have to chose between BEP2 or BSC. From what I gather reading a simular post I should choose BSC. Is that right?
But now I also wonder what I should choose in Trust Wallet. I was going to choose BNB but now I wonder if I choose BSC on Binance should I choose Smart Chain (BNB) on Trust Wallet? Would I lose the currency if I made the wrong choice?
Any other issues:
Sorry if this is a dumb question. I am super new to crypto. I bought some BNB and I want to transfer it to Turst Wallet in order to buy some SAFUU on Pancake Swap. I have to chose between BEP2 or BSC. From what I gather reading a simular post I should choose BSC. Is that right?
But now I also wonder what I should choose in Trust Wallet. I was going to choose BNB but now I wonder if I choose BSC on Binance should I choose Smart Chain (BNB) on Trust Wallet? Would I lose the currency if I made the wrong choice?
I’ve been trying to enable fiat service on my binance.com account for days now but it keeps failing.
I saw similar posts on this subreddit but no one responded on those posts! WHERE IS BINANCE SUPPORT?
I tried reaching out to customer service via binance app chat but they have the shitty automated thing which never connects me to a human being.
I’ve used my Apple ID to register the account from my Mac, but now I’m trying to login on my Android phone and there’s no “Login with Apple ID” button. What should I do?
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Can you do Intermediate Verification without using the phone app? I am having trouble downloading apps onto my phone at the moment.
Hey guys i cannot see my personal information on my account. Why is that?
ID: 134518811
5. Unable to complete KYC
Everytime I try to complete the KYC it fails for no reason at all. I do send perfect pictures of my ID but I still get the message that I failed completing the KYC. I have tried to contact you through support but I have no answer and the ticket was issued weeks ago.
Are BEP20 withdrawals still suspended?
The only announcement I can see was from a few days ago, but said they would only be down for an hour or so, but on my withdrawal options, there is still a suspended tag
Can i use my school id to verify?
**Case ID #91687122**
I’ve been trying to enable fiat service on my binance.com account for days now but it keeps failing.
I saw similar posts on this subreddit but no one responded on those posts! WHERE IS BINANCE SUPPORT?
I tried reaching out to customer service via binance app chat but they have the shitty automated thing which never connects me to a human being.
I’ve tried again and again but I just get **”ACTIVATION FAILED. SOMETHING WENT WRONG WITH YOUR PAYSAFE ACTIVATION. PLEASE TRY AGAIN”**
Binance support, please help me resolve it asap.
How do I use the cashback voucher? It says it’s active and that I can claim but gives me no way to do so? It’s a 10 dollar cashback.
It’s says I have a few days left but I already let 2 expire because I just don’t understand how to claim it..
I am trying to sell using bank transfer method, but when I try to add the bank transfer details it doesn’t allow me to add a bsb number. It only shows the following categories: Bank account number, Bank name and Account opening branch (optional). This is for an Australian bank account, and they require a bsb number as well to transfer money. I have googled and have been unable to find a solution. Is there a fix to this?
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Binance.com, Case ID #91634216. I’m unable to withdraw money from my account. The message appears, when I try to withdraw btc for ex, which looks like this: “Your account may be at risk. Pls contact support”. I have contacted support, and was told to wait 30 days max to fix this. That is a long period, I would like to speed the process up, if possible, pls. Take a look at my issue, thanks
Best day for crypto to be honest its crazy… anybody else seen this? https://imgtsj5.pics/tweet-saved-728347-16-06-22.png
Case ID #91718359
I am unable to withdraw GBP fiat using Bank Transfer (Faster Payments) [Binance.com](https://Binance.com) keeps asking me to verify my bank account even though it was already done on the 13th June ( costing me 1 gbp from a 10 gbp transfer showing in my Binance fiat deposit history ) I have made multiple fiat bank transfers this year without problem using Skrill Ltd / Clear Bank.
Live chat said they needed to transfer me to the right department but my expected reply is ” Estimated reply time6/17 05:50 – 6/17 17:5012 ~ 24 hoursPlease do not end the chat during the wait. Otherwise, you will have to queue again. ”
Is there no way to sort problems out over email so that I don’t have to sit at my computer for the next 24 hours ?
Thanks.
I accidentally sent USDT from Arbitrum ONE to binance, using my ERC20 deposit address. Is there a chance this can be recovered? You can deposit ETH via Arbitrum to binance via the same address.
Binnace keeps my funds blocked and asks me for the justification not only of the addresses used for deposits, regarding which I have sent them proof that they are my property, but absurdly asks me for justification of the earnings made on other exchanges. Case ID #91242776
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Is there any ETA or a reasoning behind withdraws to bank accounts in Brazil being suspended?
I have read a d read but still dont get it how do I add money ie Euros to use on the binance card? I want to use these euros not BNB for the charges…
Case ID #91580966
It’s been months since my account has been locked from withdrawals. I have provided all the information asked. I’m not sure what else is required, because every time ends the same way.
I can’t rest my password, I’ve been trying for days and it always says “our systems are busy right now”
I mistakenly deposited USDT from Arbitrum to Binance via the Arbitrum network. I saw they have Ethereum ETH deposits from Arbitrum to Binance enabled, so I wrongly assumed i could send USDT as well.
I submitted a recovery application, which has been now declined several days later. I’m a bit confused as to why, since Binance a) allows deposits from Arbitrum, but just ETH, so the hot wallet clearly works/is integrated with Arbitrum and b) has also of course listed USDT.
It was a substantial amount of money and am willing to pay a high recovery fee if I can get it back. Anyone got any clue as to what to do/can help me out somehow?
Binance Cashback using Curve
Hi, the day before yesterday I paid wirh my Binance card via Curve (Apple Pay). In the Binance App I see the transactions but in the line Cashback there us a dash „-„.
Are the reflections coming? I‘m in Europe/EU.
Hi
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It’s been some days since my account is under risk control (PA000001038) and it keeps being escalated. I am a verified user since more than 5 years ago.
Can you please take a look into this! Thanks
#91685184