Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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herro, do you know when the bank transfer withdrawal options will be back? Thanks.
Are sell to card services working now?
I’m trying to withdraw EUR fiat, but the option I used before (VISA with 2% comission) dissapeared. It only shows SEPA. When I click there it says you need to verify your bank account by depositing 2+ euro to bank address, but when I do it through my bank(it’s not *Wise*), the money just returns and binance doesn’t register anything happening at all. When I try to add bank directly through deposit page with SEPA it shows “Additional Information Required. This service is not available for your nationality.” I’m registered in Portugal. What’s going on and how do I withdraw my money now?
I have been waiting for 20 days for my funds to be unlocked after sending the material that support requested and have not received an intelligible response from your support. Support does not give any answer except wait for a letter to your email. You are simply holding my assets against the backdrop of rising cryptocurrency rates. since this is my last money, I’m already starting to think about suicide for which I’ll blame your company, so I ask you to solve my problem today, and not just unsubscribe, because I need to wait for the letter. error code rw00375. wkking@tutanota.com
Case ID #113919718
Im sending USDT to my other wallet and it suspended my withdrawals for absolute no reason, and when i try to appeal i get a pop up saying “Appeal is not privileged” I cant reach any binance support and its driving me crazy, PLEASE HELP
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Is it possible to set precisely leverage in futures? like 1.3x or 2.5x?
Hello I was curious about the 1billion+ insurance fund that protects its user from breaches on Binances End NOT the users.. So does this insure Alt-coins as well or does it only insure Bitcoin and BUSD(binance coin) stored on the account and if so how much per account 250K worth?
As your deposit has not reached the required block confirmations, we have temporarily locked 0.01 BTC. Why am I getting this error and how long should it take for it to be corrected.
herro, do you know when the bank transfer withdrawal options will be back? Thanks.
Do you know what happened with P2P transfers via Wise?
Is there a way to get an historical report showing the PnL since an account started operating?
Hi
I still have eurps on my binance account is it posible to withdraw or buy usdt?
Best regards
Paymonade stole my deposite. I deposited on the 10th of november 2023 via bank transfer, did everything correctly and never got my deposite because they had problems with their provider so binance disabled Paymonade deposites the next day. I’ve been trying to get my deposite back for 30 days now. I have a Case ID #113245114 up for weeks now and Binance does nothing to resolve it, they just ask me to wait everyday for Paymonade to reply. Which they clearly wont since I have emailed them 9 times via their only way of contact and they never replied. Very concerning.
Binance son unos ladrones
https://preview.redd.it/b4py3fzseq5c1.png?width=1170&format=png&auto=webp&s=8a64cb69fb69d3c663dd36c4d0c0f931b24b4ffe
Más de 60 días y no descongelan mis usdt
Canadian user, i cant convert some INJ that’s on the Binance chain to an ERC-20 compatible version, is there any way i can get some help to transfer it out to Coinbase ?
I need a real person to help not binance robot. I have lost 2FA and password still have email. Can I show id ? Please help
I can’t login to binance because lost password and 2FA the customer service bot won’t help. Can I show ID ? Please help
I have deposited Render Tokens into a Solana address from a Phantom wallet and I have been told that Binance dos not support Render on Solana and my coins are not retrievable. But this is a large amount of money and I need it to sustain my life. Can Binance please do something and list Render Network on Solana since they’ve completed the migration . Please help me here
CASE ID #113962754
I trade with a manual stop loss strategy where I click on market order when I want to mitigate loss. But today morning when I was trading, I was close to my liquidation position and wanted to minimise loss so I clicked on market order and suddenly I got logged out of my account. Now I am liquidated and am asking for a compensation from the team. The team is delaying replies when I enquired about whether the tech team could see that I was logged out automatically.
Rule #1
Never ever use this POS exchange
Hi guys, can I receive USDT using the Ethereum network, and then transfer those USDT to another person who uses the Tron TRC20 network?
Binance is limiting what can be purchased. Limit 10 LINK, 2 SOL, 4 ICP? Did you run out of real crypto to sell and need some time to buy tokens from another exchange?
Futures trading is restricted in netherlands and belgium on binance, used to be able to do it before.
Can I just send the funds to an exchange like bybit or Woo and do futures/deratives there?
I tried to transfer funds but I got the error message “exceeded maximum 24 hour withdrawal limit”. My last and only withdrawal was 2 days ago approximately 36-40 hours ago. Why is this happening?
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Hello binance support
Someone got my account and changed its email now I cant make a new account since my kyc is already verified it shows to login into the existing account but my old account is removed it seems like idk what to do I have old id’s uname what should I do please help
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I can’t do verification for the new Japanese platform because you force me to withdraw my XNO. The problem is I can’t withdraw my .004 XNO because the withdrawal limit is 0.02.
Maybe if someone gives me their Binance ID I can try transferring it out instead, if anyone is interested..
Hello r/binance ,
I trust this message finds you in good spirits. I’m reaching out to address an ongoing issue that dates back to 2019, and I’m hopeful that we can find a resolution together.
In the initial phase, I opted for the VIP 0 option, granting me the privilege of trading without the necessity for identity verification. However, the plot thickened when my account was unexpectedly locked, citing reasons such as “risk control” and “unusual activities.” The subsequent requests for videos and additional documents went beyond the parameters initially agreed upon.
In a bid to resolve the matter, I sought assistance from friends in Morocco to verify the account. Unfortunately, the verification was met with rejection, and my funds remained out of reach.
Fast forward to the present day, my recent ticket (#[114103009]()) has yielded a response that echoes previous exchanges: “The account is under review, and we unfortunately cannot provide any details at this time.”
While I fully appreciate the necessity for stringent security measures, the extended duration of this ordeal coupled with a lack of transparent communication has become increasingly disheartening. Despite my numerous attempts to engage with your support, the sense of being overlooked persists.
I’m making this post not out of frustration but as a genuine appeal to bring attention to this matter. The funds in question have been inaccessible for an extended period, and recent attempts to engage with your support have not yielded tangible progress.
I kindly request an expedited and transparent resolution to this matter. It is paramount for users to feel heard and supported, and I believe that addressing this issue promptly will only enhance Binance’s commitment to its valued community.
Thank you for your understanding and prompt attention to this matter.
https://preview.redd.it/u6oevley2r6c1.jpeg?width=531&format=pjpg&auto=webp&s=0ce131608daf0f25b887d0e82798775b79ff97d0
(these are screenshots of the last tickets opened, including the latest one opened last year).
Hi, I got 10$ worth of fusionist (ACE) coin randomly put into my portfolio 2 days ago. Was this a prize from BNB vault? Could my account be compromised?
I only use binance.
Thanks.
Hi been waiting for weeks now could someone look into this case for me 20561751251845189632
https://preview.redd.it/l9gu8q3jod7c1.jpeg?width=1290&format=pjpg&auto=webp&s=13f26f7bf855c59853fec0601fa937315dd9c08c
I live in Florida but it’s telling me I’m not supported any reason for this?
I’m new to binance so i dont know much please use these codes
BP5QM7HAT0
BPXYZ4C0I2
BPEEHY0YLK
Does the rebalancing bot for new listings change the coins when a new one comes or do I need to stop it and create it again when the new coin is listed?
Are you able to use MasterCard to deposit funds yet? If not how long will it be until this is resolved, or is it a permanent change?
I cannot buy USDT with Wise anymore. Has anything changed?
I need to sell LUNA classic for tax loss harvesting. I am in Canada and the value is so small that you will not allow me to sell or to transfer out to Kraken to sell. What can I do? This is a significant amount in tax loss for me due to the terra collapse.
Hi, I need help support.
I have delisted coins displayed in my spot wallet. Though I can’t exchange or withdraw. What can I do?
It’s been a while but I’m confused how to deposit via UK cards or GBP transfers. Card is declined every time so I can’t deposit
Hello, it’s been two days now I transfer money to Binance via SEPA transfer, but I forgot to include a reference. What should I do ? Thank you.