Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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Case ID111215031
I lost more than 400k$ , all the money goes in some binance account and your support asking me only to file a police complaint, i clearly told you police not helping me. I expected more from binance
#111373922 withdrawal suspended on 7th september.
I was told to wait for 14 days, I waited, another CS said 3 days, I waited, another said 7 days, I waited , another said 30 business days, 30 business days end tomorrow, will I be able to access my money? I just need my money I don’t need your services any more. I am tired of these copy paste responses from your CS and lack of professionalism and lies from you.
why can’t withdraw my EUR via SEPA? this has been “temporarily unavailable” for a while now. your site still says it should allow EUR withdrawals until oct 31 right? can you clarify that “withdrawing your EUR balance from you paysafe account” actually means the EUR i have in my spot wallet right now? i have a swedish account
Hi! How can I convert my EUR to other fiats, or anything? I don’t want to withdraw, just continue trading.
Do u need that money file a complaint
We can no longer deposit EUR. We can only withdraw EUR until the end of October. But I can’t find any information about whether there’s any impact on the Binance Card? Right now, I can pay with the card and it takes from my EUR balance, no problem, same as before. Will anything change at the end of October?
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You know what? This company is evil. I simply wanted to unsub from their emails and they won’t let me do it. FUCK THEM EVIL CUNTS!!!!!
Hello. I am having issues trading Bin Futs through tradingview interface. Can you advise if this is a known issue please?
Case ID 110251486
On September 16th I tried to pay something inside mobile game (~3 euro worth) using Binance Visa and got message that due some strange activity my withdrawals have been blocked (error RW00142).
I initiated face verification which failed for whatever reason (just to note that the next day I did full ID verification as my old ID expired so had to submit a new one that went without any issues whatsoever).
On September 19th I contacted support and after getting some specialist, he asked me few questions and to provide certain info. After I did what he asked, he told me that they will look into it and so far nothing even though almost 1 month passed.
Just to note that I have Binance account for many years, fully verified and I have been using Binance card without any issues for years so I really don’t understand why is it taking for so long to unblock my account so I can continue using it.
I hope that you will look into my case and looking forward hearing from you.
question about lost phone with passcode:
I lost my phone and it had a 16 alphanumeric passcode that was given when I setup my binance account, I think it was for restoring it. What can a hacker do with this? Is there a way to resecure my account by changing my authenticator and getting a new passcode for backup?
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Hello, I need to get a confirmation that I delivered the money from a P2P sell order from March 2021. Is it possible to do so?
Is there any ETA on when Binance Australia will allow payID payments for deposits and withdrawal?
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Hi, I have a problem, your chat 24/7 responds only with a bot and is not able to help me. I have 2 transfers (BTC lightning) that are marked as completed and assigned a TxID, but it is not opened by any explorers, the recipient claims that he did not receive my transfer, where can I open the information in the TxID?
My TxID:
e770e826ba2a27da7f321e44eba0eefbf442cb264136577d0980d23248ee5cb7
and
8cec72b8b4ed4437474ab15a4a22772d7ae53dc6f04e854a44473e39e86bc572
How can i login into the desktop app without the mobile app? It only shows me QR-Code as a login option on the desktop app now. And don’t tell me there is no other way, because how would that make any sense?
Hi. I have some money on binance visa card. How can i transfter money from visa debit card to my spot wallet?
Hello Binance.
Today I sent Usdc on the polygon network from Coinbase to yours, but they did not arrive. Although judging by the network hash, the transaction was successful.
As far as I understand, you do not support the new polygon and Usdc contract.
Actually the question is, is it possible to return my money back, or convert it to an address that you support?
What happened to dark mode?
How do i re-enable the depth chart below the regular price chart? It disappeared from there and it now only shows in an entirely separate tabs
Hi, can you please explain why the desktop app is locked down with this message? Kind of ridiculous that the desktop client seems to have to comply with more regulations than the web app! What regulations are these?
https://preview.redd.it/tle3ybg9fmvb1.png?width=482&format=png&auto=webp&s=4a381ebcbd4c2760f18a99c6b41fcd63e2d8226a
Well there be an alternative to the Binance card since that will be out of order by December 20th?
My account has been hacked. when i try to login I am unable. i received multiple notification about someone trying to login and then my email changing…
I cannot reset my password via email or phone number and I am pretty sure my money is gone… please help
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Hey guys! Has anyone had the issue with not being able to sell on Binance because their card is not currently supported – even though it’s the same card you bought with originally? I’m a bit stuck! TIA
Eur/Usdt disabled, how can I SEPA transfer my euro?
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Pretty much the title, I have funds stuck in binance becuase I can only SEPA transfer to an EUR bank but the pair USDT/eur is disabled. Actually all pairs with euro are disabled. How can I transfer my funds? Did you use coinbase or another broker?
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Thank you so much in advance!
CPA_0012JCYHBZ
Hey,
Tried to add money in euro to my account.
Money is subtracted from binance but I’ve to see it on my binance account…
Any help?
I’m trying to log my recurring buy history and I can only see data from the past 1 month.
Am I missing something obvious?
In the past I could see all recurring buys that had happened.
Does EURO withdrawing work now? Like, can I just withdraw my money to VISA card or my bank account?
Binance Case ID #111781886
No access to my funds for over 2 months now!
Binance suspended withdrawals without any explanation, without requesting any information or documents, without asking me any questions!!!
I keep pinging support every day and get THE SAME ANSWER account on review!
What kind of support is that?
Help me upvote this post please maybe they will respond. I want my money back. This level of service is unacceptable
Hi, Ive trying get my wrap my beth to WBETH, however its asking for identity verification. I have already done the identity verification to the first level and this transaction is comfortably under the 50k limit
https://preview.redd.it/bxryshib1jwb1.jpeg?width=1284&format=pjpg&auto=webp&s=7531bedf40b9829239f5bc18509865a4c1a869c4
Hi Binance Team. When did this happen? I was withdrawing over summer fine?
I know my email and password but I can’t access my account since it’s asking me a verification code from my old phone number that have gone missing. And i can’t access my f2a either since my old phone were already broken.
I tried contacting on a support bot and it says “if you’re unable to log in, click this” but when I click it, I need to log in before I could reset. When I literally said I can’t access my account…..
Hello there!
So I have a binance and binance us account. All my crypto is in my binance account and it says I have 3 days to withdrawal however it will not allow me to withdraw. I have tried to send to ledger and binance us. How am I supposed to get my funds out if I can’t verify account because I have a US phone number? Extremely frustrating
Application ID jcZXH64PUVIZLD4Rcwc5
Good Day,
I wanted to transfer ETH from KRAKEN via the Arbitrum network to BINANCE. Unfortunately, KRAKEN offers Arbitrum Nova network and Binance does not.
Honestly, I did not even know or recognize that there was a difference (two Arbitrum networks) and the funds did not showed up in my Binance wallet, but I can track the transaction via nova.arbiscan.io and the ETH are on my ERC Binance wallet (but not shown in my Binance account).
Arbitrum and Kraken support say they can’t do anything, “Please contact Binance”, unfortunately Binance support is not very helpful and say funds cant be retrieved?
Does anyone have an idea what I can do to receive my ETH funds?
Watch out which Arbitrum network you use, as Arbitrum offers two networks.
Thank you so much and all the best
Cathy
Case ID #111393060
I have no access to my funds(€) for more than 8 weeks now, because of the „PaySafe review“. Binance started this 3 weeks before the PaySafe deadline for me. No warnings and no explanations, just excuses again and again.
When I get access to my funds again?
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Can someone please describe that how I start buying and selling work on binance on small level?
Hello! I made a deposit in the paymonade account….how can i sent them in my binnce account???
Hello, when I’m trying to do a bank transfer to binance I get sent to paymonade for an email verification. I write in the 6 digit code and check all of the boxes but nothing happens. I’ve already tried the binance bot but there is no scenarios similar to this in its data base. What can I do to complete this step and move forward?
Thank you!
Binance Case ID #113141251
3 months without access to account now!
There is no explanation, no information or documents requested, without asking me any questions!!! Just nothing.
I keep pinging support every day and get THE SAME ANSWER account on review!
What kind of support is that?
Help me upvote this post please maybe they will respond. I want my money back. This level of service is unacceptable.