Binance Support Thread
Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
\———————————–
**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
\———————————–
**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
Binance ist scamming!!!!!!! Cant get Money Like 1000 Others will have to make so very Bad Reviews everywhere.
I cant send my ethereum from my efi web3 binance wallet. It gives me error
Hello i was wondering when will the steam gift cards turkey ( TRY) and Argentina( AR ) will be available? It is out of stock for ages
For EU cards when we will order new ones?
My account is temporarily suspended for withdrawals [RW00142]
I’ve been using Binance for the last few years,
everything was very smooth until recently, Sep 17 (Sunday). I was suspended from withdrawing and received a face confirmation request from Binance. I followed the request but then the withdrawal was rejected for the reason of “Risk control”. and then get the message
“Withdrawal function temporarily suspended
[RW00142] Your account may be at risk. In order to keep your funds safe, withdrawals have been temporarily disabled. Please contact Customer Support for further assistance.”
I contacted support, they transferred my request to an “expert”, and my account was “under review” by them.
35 days passed and no progress, no explanation why I was suspended from withdrawing. when I reminded them, they just told me to wait and wait, be patient.
most of my wealth is in Binance account, this messes up my plans a lot, misses a lot of other opportunities.
Is my case too complicated? Or are the “experts” inexperienced? Or they deliberately delay causing trouble for me.
my case no (110219414) or (110186985)
Any sign of UK users going to be able to trade on binance any time soon?
Hi,
I am having a withdrawer suspension issue. I contacted the CS agent and was told that my account was under a review which was estimated to last for at most 2 days at first then later they said 10 days.
It has been over two weeks and my account withdrawer process is still under restriction.
stated below is my case id:
#111461725
User ID: 758080500
https://preview.redd.it/kf64y5rjbgvb1.png?width=1787&format=png&auto=webp&s=4ac60f9ccc8819e6c70e9c46e75f7105f631aa2f
Can’t deposit with debit, or credit cards. Has there been a ban again? I’m in Ireland.
I had serious issues moving money from Binance to my bank and vice-versa on the UK.
Also, I couldn’t stake my assets because Binance is not fully regulated, so for months, I had my assets holding in there.
To be honest, I opened an account on Crypto.com and moved everything in there. They seem to be ahead with regulation, and at least they know how to maintain a business healthy.
I’m very disappointed with Binance and with everything going on with them.
It’s saying the issuing country of this card is not supported what do I do
Ages ago I setup a binance.com account and got a decent amount of referrals. I completely ignored it and then recently got an email saying my account is being shutdown because Im in the US and I should use binance.US. I checked though and I have a decent chunk of money from referrals, is there any way they’d allow me to move that over the binance.US?
[removed]
You know what? This company is evil. I simply wanted to unsub from their emails and they won’t let me do it. FUCK THEM EVIL CUNTS!!!!!
I’m not so familiar with the app and I’m overwhelmed. I’m a Canadian and i’m trying to take out the amounts I have on the Binance app. I tried many options but it keeps saying it’s not available in my region. I have Fiat – AUD 1,053.17 and $268.41. Please give me step by step instructions how to take this out to my Canadian bank!
Can anybody that use Barclays on Binance to DCA comment if it is a “friendly” bank when it comes to crypto or if you had any issues/problems in the past.
Maybe Binance can comment as well, is Barclays a crypto friendly bank for UK citizens?
Hi, I’m based in the UK and can’t seem to trade perpetual futures at all all of a sudden. Is this a mistake?
Hi, it is not possible to withdraw USD via SWIFT at the moment. What are the other options to withdraw USD?
Binance is on its way down, I’ve been using it for couple of years and slowly you’ve been taking services away due to UK regulations. I find it a pointless app now, with you making it more difficult to acces my funds, asking for verification questions.
It’s my money and I should be able to use it how i like, I also mine on your pools too and this has changed for me as well so now personally see no use for binance in the uk
UK are crushing crypto making it harder to have a disposable income to make ones life slightly better
In Futures Trading what does “Max Position at current leverage” mean?
Hi planning on trying futures and currently studying how leverage works as well as other technicalities this derivative has. I am confused about what “Max Position at current leverage mean”. For example in BTCUSDT at 20x leverage the max position is set to 20,000,000 USDT. Does this max amount refer to the initial margin(max you can put is 20,000,000 of your own money) or does this include the amount “borrowed” using leveraging (meaning only around 1,000,000 of your own money can be used and the 19,000,000 borrowed is included in the limit)?
Thank you in advance for the answers.
I’ve been using Binance Global without any issues for a few years. I tried to send $8 to someone with USDT, and right after trying, it says my account is ‘currently restricted’ and to ‘contact customer support for assistance.’ I’ve contacted them multiple times and they just told me to wait. There’s been no explanation and no progress. They locked 48K for no reason, even though I haven’t violated any rules. Has anyone experienced this? What should I do?
[removed]
Hello,
I recently bought some cryptos to send it to a friend of mine and to send it, it asks me to do a 3 way verification with email, facial and good authentificator. The problem is that once all the 3 verifications are done, it says that the offer expired, i even tryed to send back the money to my bank account, but the problem is the same.
So right now i have money on binance but can’t do anything with it. Is there a way to remove some of the verifications, or to have more time to complete it?
Thanks
Just tried to transfer euros from my bank account to Binance -> didn’t work, money pending for 3 days now.
Tried to withdraw ETH to my Ledger -> withdrawal successful on Binance, but nothing appeared on m’y Ledger. Adress was correct.
I Guess I’ll just close my Binance account
My BETH went from earning in the EARN section, into my spot as BETH and I cannot stake it anymore, what on earth is going on, I even converted beth to ETH and still no result in terms of staking
I got an email about my acct going to be closed and to send video of info to receive my money into wallet. I can’t login into my acct I need to know my assets in my acct.
[removed]
is it possible to choose USD as deposit currency yet send the money from a EUR bank account (debit card)? or do I strictly need USD account to deposit USD to my Binance Wallet?
I have EUR account with my bank but PaySafe don’t work with you guys anymore, so I cannot deposit EUR anymore to Binance – so my question is; can I still use my EUR debit card and choose USD as deposit and send it to binance even though my bank account is EUR? will it automatically convert the EUR amount to USD and deposit to Binance???
p.s. – the USD option on the exchange is currently unavailable (channel suspended)
You guys urgently need to sort this issue cause its causing a lot of inconvinience 🙁
if you don’t find a euro->crypto solution from revolut euros, I’ll have to find another exchange, because it’s meaningless otherwise.