Binance Support Thread
Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
Binance ist scamming!!!!!!! Cant get Money Like 1000 Others will have to make so very Bad Reviews everywhere
Will SEPA withdrawal be restored in the coming days?
How come norway is included in the removal of the binance card ? We are not included in the EU.
My account is temporarily suspended for withdrawals [RW00142]
I’ve been using Binance for the last few years,
everything was very smooth until recently, Sep 17 (Sunday). I was suspended from withdrawing and received a face confirmation request from Binance. I followed the request but then the withdrawal was rejected for the reason of “Risk control”. and then get the message
“Withdrawal function temporarily suspended
[RW00142] Your account may be at risk. In order to keep your funds safe, withdrawals have been temporarily disabled. Please contact Customer Support for further assistance.”
I contacted support, they transferred my request to an “expert”, and my account was “under review” by them.
35 days passed and no progress, no explanation why I was suspended from withdrawing. when I reminded them, they just told me to wait and wait, be patient.
most of my wealth is in Binance account, this messes up my plans a lot, misses a lot of other opportunities.
Is my case too complicated? Or are the “experts” inexperienced? Or they deliberately delay causing trouble for me.
my case no (110219414) or (110186985)
Do i need an account at true layer before connecting my sepa account? When i try to connect my sepa account via binance app i must enter some “user number” /name. What and in which format i must enter there????
You know what? This company is evil. I simply wanted to unsub from their emails and they won’t let me do it. FUCK THEM EVIL CUNTS!!!!!
How can BUSD be withdrawn, sold or converted to another token or fiat? I have BUSD amounting to over $300 but it does not appear in the sell and convert context, and only allows withdrawal to crypto wallet. Am I missing something?
Hie. Got a update on when we can trade ETH and BTC for Euros and send them to our banks in EU again? I fear I must look for another exchange if this isn’t resolved :/
Hi,
I have BETH stuck in my spot wallet, I can’t seem to be able to convert it or trade it.
It has been a problem since the ETH/BETH delisting
I’ve withdrawn to my bank many times before, but right now I can’t convert USDT to EUR. I can’t seem to trade to EURO anywhere right now?
Hello there. I’ve been added to a WhatsApp group named “trust wallet Argentina”, and the admins of the group have been talking about Binance non stop, as if they are/belong to binance, promoting the app, the site, the exchange, the different options for staking, etc
Is this official?
Hey guys, which bridge does Binance use if I send eth from my Binance account to an optimism address ?
Thanks
In Futures Trading what does “Max Position at current leverage” mean?
Hi planning on trying futures and currently studying how leverage works as well as other technicalities this derivative has. I am confused about what “Max Position at current leverage mean”. For example in BTCUSDT at 20x leverage the max position is set to 20,000,000 USDT. Does this max amount refer to the initial margin(max you can put is 20,000,000 of your own money) or does this include the amount “borrowed” using leveraging (meaning only around 1,000,000 of your own money can be used and the 19,000,000 borrowed is included in the limit)?
Thank you in advance for the answers.
I’m currently trying to get my money off the platform . The website won’t let my convert any crypto into fiat . I’ve done the questionnaire thing but still no joy . Wish I never got involved with crypto . Complete mess
Binance is very useless
They failed to deposit my funds for three times and didn’t refund when i asked last week so they decide to process the refund now when i asked again..
Three weeks and another week i need ti wait to deposit
This shit no joke?
My account is temporarily suspended for withdrawals [RW00142]
I’ve been using Binance for the last few years,
everything was very smooth until recently, Sep 17 (Sunday). I was suspended from withdrawing and received a face confirmation request from Binance. I followed the request but then the withdrawal was rejected for the reason of “Risk control”. and then get the message
“Withdrawal function temporarily suspended
[RW00142] Your account may be at risk. In order to keep your funds safe, withdrawals have been temporarily disabled. Please contact Customer Support for further assistance.”
I contacted support, they transferred my request to an “expert”, and my account was “under review” by them.
25 days passed and no progress, no explanation why I was suspended from withdrawing. when I reminded them, they just told me to wait and wait, be patient.
most of my wealth is in Binance account, this messes up my plans a lot, misses a lot of other opportunities.
Is my case too complicated? Or are the “experts” inexperienced? Or they deliberately delay causing trouble for me.
my case no (110219414) or (110186985)
How to use this the ‘recommandation’ on Binance ? Why is it better to use ? (Flexible/Lock/Stacking )
I have BETH on my spot wallet how to convert them to something else??
I have beth on my spot wallet why I can’t change it??
I’m a UK user, I need to fill in a questionnaire before I can move forward and sell my assets and withdraw them. The quiz has 6 questions and I must get at least 5 correct. Has anybody else had this? I’ve failed it now a few times and have to try again tomorrow.
I provided you with all the information I got
The problem is that I was accused of doing something wrong and you locked my balance (24700 USDT)
Case ID: 111087813
I am trying to withdraw my EUR to Open Banking (SEPA) I verify my bank information and everything seems fine and loading until it all crashes and x appears on the screen. What should I do ??
I accidentally transferred ETH using the ARBITRUM network into my Coinomi wallet. This network is not supported in Coinomi.
Is there any way to recover the transferred ETH?
How do I get rid of the 2 pop ups at the top of the screen since updating?
https://preview.redd.it/mpchobet95tb1.jpeg?width=960&format=pjpg&auto=webp&s=61495e9fbe00361d5b81944e7c234bde01d6350d
https://preview.redd.it/mjf6qww2b1tb1.jpeg?width=1284&format=pjpg&auto=webp&s=c53b81cbb994c5045025fe3a672cb7917c7b192f
I’ve updated my binance but still getting the same message
Do UK users have futures support or not?
“this symbol is not permitted for this account”
I can’t sell my devices in euros, I haven’t changed anything in my account. It is impossible to convert all crypto into euro. Is this normal?
Transaction ID: 161719736
When paying with the Binance Card today I received pretty bad rate of 1.495 EUR for ETH. When I check the ETH/EUR pair on Binance the price was around 1.550 EUR at the time of the purchase.
How does it work? How is the price of ETH in EUR determined during card payment? I don’t remember being it that off in the past.
Can we expect such differences to continue in the near future?
When will the binance app work in the uk again?
Hello i have sent 3k euro to payward through revolut with the reference of my name but didn’t realise its no longer working. What can i do to get my funds back or will they send it back automatically ?
Apparently my BETH will turn into WBETH.
What does this mean? Will I still get staking rewards but now as WBETH?
Should I take my Eth and stake it elsewhere?
What day should I do the above to maximise current staking with binance?
Good morning I would like to know what kind of usb key this is. (to make passkeys) any flash disk? even with 1gb memory?
https://preview.redd.it/r3icblqjjlsb1.jpeg?width=970&format=pjpg&auto=webp&s=452f2dc2bfcdd2a62778350c8bffe6ffad261f8d
I tired to convert some crypto to EUR but can’t see an option for EUR in the convert dialog. Is there some issue?
Hello, I am not able to withdraw crypto without adding a passkey. Is it possible to withdraw crypto without adding a passkey?
Case ID 110929037
I have noticed today that my account is under investigation and my withdrawals are temporarily suspended. The problem seems to be the transaction on september the 25th this year, and a chat agent accused me for “laundering a dirty btc”. For the records, I have zero knowledge of what is a “dirty btc” and I sent a video chat to the agent showing that I was just asked for a favor from a friend to convert some btc he received from China. I am active for several years on various crypto platforms (bitpanda, cex, bitstamp, binance) and never ever had any issues so this comes as a shock for me.
I tried to ask why I was not warned about it when the transaction was made but left without an answer.
Thank you in advance
Hope i am in the right spot: looking for my transaction history. I bought several altcoins in summer 2022 with my fiat (EUR) deposit in my account. Unfortunately i can see no records of these buys anywhere… Could some experienced user please point me to the right page/menu etc. to click on (website or app)?
Thanks a lot!
Hello, until when is swift usd withdrawal suspended?