Binance Support Thread
Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
\———————————–
**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
\———————————–
**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
Case ID 116153696
Hello, I received a notification saying my withdrawal function has been disabled for my safety provided all the necessary information the support asked me to provide and it’s been a week now, still yet to been fixed and I can’t trade or withdraw from my account
Failed several times to fund euros from binance instant sepa today. My bank ING says my account Is ok. Any idea?
My balance has been blocks way before they announced the issue with paysafe. paysafe gives a message they blocked for me being a high user bs.. since September I’ve been contacting Binance and no one does a damn thing to help nor give me proper information meanwhile my funds are blocked and making me lose a lot in interest. Anyone can give a hand with that?
Enter to this link to get extra gifts: https://s.binance.com/qZTHmC98 You need just to click on that link: https://s.binance.com/qZTHmC98
Hi, I have traded and buy some crypto, but why this incomplete trade step still popping up on my binance app?
https://preview.redd.it/q82rvdhmeu3c1.jpeg?width=739&format=pjpg&auto=webp&s=cd755b6f8099723aba3b86abe81d227ea85544fd
Binance ist scamming!!!!!!! Cant get Money Like 1000 Others will have to make so very Bad Reviews everywhere
good morning, i was trying to do a sepa tranfer to my binance account from my bank (portugal), and in order to link my bank, the binance app sends me to Truelayer, that than asks me for my account acess codes(that are confidencial), my question is, why is this the only way to connect my bank account to binance and how secure this may be? i am not giving me bank acess codes to no one. and i tryied to get some info on true layer and i see no one talking about it, they even have less than 500 subscribers on youtube.
I cannot deposit Fiat (Esrte bank, Austria). It links ok, then i get error message and to try later. This has been all week. Either fix this or I will leave Binance, it is useless without deposits.
You know what? This company is evil. I simply wanted to unsub from their emails and they won’t let me do it. FUCK THEM EVIL CUNTS!!!!!
[removed]
If I want to connect my (german) bank account via sepa it asks for my truelayer username and passsword but it says its not guilty but i have just created the account. Is there anything I have to link or set in truelayer because some functions are behind and upgrade wall
My spot trading balance is showing zero , please help.☹️
Hello, I want to change my kyc to another country. What is the procedure? What effect does it have on my account. Will I be able to do transfers from both countries? Thanks
Will futures be available to UK customers?
ETH Staking icon has disappeared with the latest update of the phone app. I can’t even find it manually by doing a search anymore. Please help.
[removed]
“A transfer was requested from an unknown IP address. If this was not you, please call Binance support immediately 08 513 56355” – Just received this text from Binance, any advice?
I would like to see the commission that i am being charged to keep my future position open, where can i see it?
How does the simple earn work? I wanna know if it is halal or haram (forbidden in islam) because I heard some people say it is forbidden and some say it is not, please explain to me how does it work.
Hello , my withdrawals are suspended I can’t speak English on video, I have my facial verification which is successfully done. But at withdrawn option it is still asking for verification appeal. Please help
What will happen to my BUSD futures position after february? I dont want to close my favorable position but binance wont support busd anymore after february??? PLEASE HELP!!!
How do I delete a Binance account? And how long do you have to keep transaction data by law?
I am unable to convert USDT to GBP or EUR, is anyone else having this problem? When I try it says Service Not Available and also “fiat.paysafe.result.ServiceNotAvailable.msg”
Hi, I just want to follow up on case number 109761263. Have not received updates yet. Thanks.
Have not seen my 30000 EUR SEPA transfer since September 12.
Case ID 110550712 and 110339953
I am here to let some steam off.
* I sent an 30000 EUR (converted from GBP) transfer via the paysafe payment solution with SEPA transfer from my WISE account on september 12. In the past this worked.
* Now it did not arrive, and I did an appeal to Binance. They told me it was flagged to “risc control”. Someone somewhere had the audacity to create for me an enormous problem.
* They said it will be refunded, but it did not arrive to my WISE account.
* I asked in binance chat support why, and it turned out the refund transaction was sent back to Binance (or this paysafe), probably because when WISE converts money and sends it, it send from a joint WISE account, based on the receipt I got from WISE.
* So it does not convert GBP to EUR to my WISE account and sends it from my own EUR account unfortunatley.
* But it convers to thier own joint account and sends it from there, and probably they cannot receive it back to that account. And probably this was the reason Binance/Paysafe flagged my SEPA transfer in the first place.
* Binance asked for alternative bank details, I provided my own IBAN on WISE and they asked to send a small EUR amount from that IBAN. That worked, and arrived in my EUR wallet in Binance.
* Now I was told the refund will be done on this IBAN with SEPA transfer. This was on September 21.
* Still not received my money back, even though a SEPA transfer shall take only max 1 day, or instant with SEPA instant.
* Since then, chat support can only say to me they escalated the problem towards the payment provider (paysafe?), and waiting for an answer. Anyway I will ask each day, thats what I can only do.
* Meanwhile all of this, paysafe is no longer a payment partner of Binance, at least you cannot send in EUR SEPA transfers anymore since September 25. Just my luck.[https://www.binance.com/en/support/announcement/important-updates-for-paysafe-users-7dc31be6889b4fc8ab21292856f38e0f](https://www.binance.com/en/support/announcement/important-updates-for-paysafe-users-7dc31be6889b4fc8ab21292856f38e0f)
* I actually knew this, so my september 12 transfer would have been the last SEPA paysafe transfer. But I never thought it will be flagged for risc control. (again, thank you for whoever did this, I hope karma will reach you back)
* And this might slow down things as there might be many other issues during this transition, even in this thread I see other SEPA transfer issues. So Binance customer support and also probably Paysafe is overloaded.
* I hope Binance and paysafe are still in contact and my money is not lost.
I never had issue with Binance but this time, this is getting ridiculus. I am losing my patience…
And nobody will pay me EU central bank interests rates for these lost days for me, even though I think I am entitled to that.
Is it not possible anymore to sell BTC for EUR in spot trading?
Hello ! I made an instant spea transfer yesterday using the binance paysafe account and i usually when i do this it doesnt take more than 10 mins after some time i checked binance eur deposit option and i found out that i dont have any options for depositing money when i contacted the support team each agent gave me a different answer some said 1-2 working days others said up to 7 working days and no one had a clear answer except that binance doesnt accept spea transfers from 25 September so i told a friend about this and he told me that he made a transfer today and he had no issues. So i told my bank about this issue, and they said that the bounce back should be instant. There are no delays since binance doesn’t accept any spea transfers
Im confused right now. What should i do ?
Case id #110526180
Hello binance my camera is broken and I can’t take a picture of my ID card what can I do?
A few weeks ago I got an notification to stay logged in for 5 days in my desktop pc. But since then that option never appeared again. Is there any way I can do that manually?
[deleted]
Hello, I am trying to withdraw euros from my account but am unable to. I had to Google the whole SEPA thing.
Any ETA on solving this issue?
I don’t care how “safu” my money is, they are better in my pocket, thank you very much.
[deleted]
Hello, I wanted to ask a technical question on futures trading. So the question is this: Is it possible to change the stop loss to a profit area on an open position? For example: I get in the position at btc price 26000usdt, with the stop loss of 25900usdt. And than the price goes up to 26100usdt, and I put TP to 26200usdt, but I still want to make sure I am at profit so is it possible to put the SL at 26050 lets say? Thank you if anyone knows it’ll help.
[removed]
Hey, I tried to remove the 2FA Google Authenticator on my account cause it was on my old phone which no longer works and I always get an « application timeout error » when I need to submit my face in the last step to get back my account, I get this error since 2 weeks now, can you help me ?
[deleted]
Defi wallet on app doesnt show up and doesnt display my funds!
Hello, I am in an appeal case for some USDT that I bought 3 weeks ago, the only thing the seller does is vaguely answer the questions that support asks them and he answers them every day, I write to him via chat to resolve the problem and he doesn’t tell me responds, support responds every 3 days, I asked my bank if the transfer was made and they confirmed it, can someone please help me? I’m tired of waiting, appeal cases are useless.
ORDER Id: 20532824523020275712
Binance’s EUR deposit/withdrawals are suspended? For how long? Thanks for an answer.