Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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Hello Binance Team,
In your message regarding the Sepa situation, you mentioned the following: “Additionally, as of 31 December 2023, users will no longer be able to convert EUR fiat balances into crypto.”
I don’t understand, does that mean I won’t be able to buy cryptos with euros anymore?
https://preview.redd.it/04fgebcu8apb1.jpeg?width=966&format=pjpg&auto=webp&s=3c0168244c0c70b90b86f15767446a23c1db9fb5
Why can’t i convert money from EUR to crypto on my binance acc? I can do that from crypto to cryto
Hey, i cannot sell usdt to eur why? it says service not available all the time. I can buy anything else for USDT but i cant buy EUR. Does anybody have same issue?
https://preview.redd.it/z6956bvq7zqb1.png?width=864&format=pjpg&auto=webp&s=ee9a87f157b2cab6076c9bd160e9aa5e8eed289a
Hi there, I can’t make a deposit in binance!
WHERE’S EURO GONE??????????????
I am in Canada. How do I withdraw my funds? I figured out how to do BTC or ETH but I cant convert what is already not either one of those currencies due to the Canadian restrictions.
Please help.
ZOM517YZ
Hey Binancians,
I’ve been using the Binance card for a couple of years now. While the navigation to [https://www.binance.com/en/cards](https://www.binance.com/en/cards) changed a couple of times over the years, I could always find it after clicking through the menus on the website. Recently however, it disappeared completely. If I didn’t know the direct link to /cards, I wouldn’t know how to access my card details anymore.
Is this intended? Does Binance plan to phase out the Binance Card? Or am I just too blind to find the page?
Hey! I’ve made a couple of purchases of XMR recently and the amount I’ve received has always been less than expected. I see the fee should be roughly 3.something % however the actual amount received usually ends up being around 7% off. I’m wondering where this extra money is going to and if there’s anything I can do to change this. If not, are there any alternative options to purchasing XMR with a better return?
Thanks

https://preview.redd.it/rfcj366oi1pb1.jpeg?width=2340&format=pjpg&auto=webp&s=30a6d1c41dd140d8ad3d46d93f1f1f11cc1962f9
Order ID: 20532824523020275712
I have been on an appeal case for around 2 weeks now I need help because I think the seller is trying to scam me and I need the money and customer service responds every 4-5 days please help
Hi there Binance Team,
I currently moved from the UK where you cannot use the earn/staking function and was wanting to find out if this service is available in the republic of Ireland?
Thank you
hello I have a problem with “2fa google authenticator” each time I enter the code it gives me an error and therefore I cannot send money because it tells me that it has an additional security system while the old ones were more than enough (email and text messages)
Hi CS!
I have an appeal case for around 2 weeks now, the seller doesnt respond and i dont know what to do, I am tired of waiting for CS or the seller to respond please help
Order id: 20532824523020275712
Hello, I just withdrew a lot of USDT from binance mining pool to Trust wallet but I don’t see the funds anywhere, I am afraid I got scammed and lost the money, can anyone help me?
Hi there Binance Team.
I have a problem with the withdrawal function. I am getting error RW00142. How to solve this problem?
Case ID #110414976
https://preview.redd.it/xx1lhq7n6zpb1.jpeg?width=939&format=pjpg&auto=webp&s=8a6f8ff9dcfe6d843eb7c0b8824552946afbcc98
Can someone help me? The volume is on the price charts. I can’t get it back.
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https://preview.redd.it/80591m46bzpb1.png?width=1029&format=png&auto=webp&s=89e63fe919df0ccb21d9d2c4353f53e1e4e29e6c
Do I need to provide a phone number or can I just use Google authenticator?
Thanks
I’m being accused of wash trading on P2p but all the evidence I have given prove other wise I don’t understand how this is possible when all I did is just accept orders placed
Hello Binance,
I read some months ago that the GBP cash out to UK bank accounts facility was stopped. Has this been re-instated now?
[deleted]
How do I trade raretron-io on binance
How to trade raretron-io on binance
Hello. I am in Canada. I am trying to sell my crypto i have on your app. When i try to sell it says i cannot because you no longer work in Canada. How do i go about getting my money out from your app? Thanks
I’m a Canadian user and I have $142 USDT stuck on my account and can’t find a way to withdraw or transfer them anywhere else. What can I do?!?
I deposited EUR via bank transfer on September 25th, but it have not arrived to Binance. I thought the 25th was the last day, when it worked. Will the funds be now returned automatically to my bank?
Hello! Why I don’t have any options to transfer euro to my account?
https://preview.redd.it/7ex33ibma0rb1.png?width=744&format=png&auto=webp&s=d0bda2857692757977855d48d76e3515aeec58c0
Binance stole my money from my wallet, all my crypto is converted to bidr and emptied out to another unknown wallet.
Hello Binancians,
I am new to Binance. I would like to deposit in CHF (Swiss Francs) to purchase BTC. It appears that my only option is to deposit by using a credit card (3.5% fee) or Apple Pay. Is there other ways to deposit without having to pay a large fee, e.g. wire transfer, etc?
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How do I withdrawl my funds since I can’t convert into fiat currencies?
Hello Binance Team,
I have decided to withdraw all my EUR after liquidating all my crypto assets only to find out i can no longer do that. Please advise.I do not have much but right now your company is holding my money hostage!
Crypto scammers masquerading as “BinanceSupport(random number)” save your breath i am blocking you on site. Get a job, you vermin !
https://preview.redd.it/5httzm040jrb1.png?width=1170&format=png&auto=webp&s=9cd3eca2b34c6c671b9b4766278dc19e9b821abc
Dear Binance,
Good day!
I have been trying to do the face verification for my 1st account for months but it is not working. So I just deactivate my 1st account and tried to create a new one but when I was trying to do the account face verification on the 2nd account, it is saying that I already have a verified account with the same details. So now i am trying to reactivate my 1st account but still it is showing face verification failed.
Hopefully you can help me with this issue.
https://preview.redd.it/hp1iolay2jrb1.png?width=1170&format=png&auto=webp&s=d66d8dabe98c58bc3a6771ecdb38416d53f56c63
Dear Binance,
Good day!
I have been trying to do face verification for my 1st Binance account but it is not working so I decided to deactivate my first Binance account and create my 2nd account. Now my second account is saying fail to verify due to that there is an account with the same details and Is already verified. So I am trying to reactivate my first account but still the face verification failed.
What happens to my locked ETH on my Canadian Binance account!?
How can I get my money out of my Canadian Binance account? Binance shut down here and banned me from doing transactions. Any support would be appreciated.
Binance ist scamming!!!!!!! Cant get Money Like 1000 Others will have to make so very Bad Reviews everywhere