Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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When facing a scammer, Binance is giving him the benefit of the doubt and my funds can’t be released immediately. Why would the system give the scammer a 3rd attempt to redeem himself when he didn’t even respond the first 2 attempts. Smh, sucks to be an average Joe that actually needs the funds
Wow
Enter to this link to get extra gifts: https://s.binance.com/qZTHmC98 You need just to click on that link: https://s.binance.com/qZTHmC98
Hi, Binance is encouraging us to convert our BUSD into FDUSD. Fine. But when I try to do this I keep getting an error saying ‘System failed to execute the quote, which has expired ..’ Now the process only allows 7 seconds to do the quote. I think my internet just isnt fast enough to do the process in 7 seconds. What can I do please? And why does Binance have such a short window of time?
Truelayer not allowing fiat deposits to Binance. No support facility to even report it via binance nor Truelayer. No deposits= no point.
Is Binance dealing with UK banks again or are we all still using peer to peer? Thanks
Hello, I just tried to make a withdraw in EUR and got the following message. Now my EUR are frozen and cannot use them on Binance.com.
Is there a typical freeze period?
Paysafe Notification
Starting September 25, 2023, Paysafe, our current EUR fiat payment partner, will cease SEPA deposit support for Binance users.As a high-frequency Paysafe service user, Paysafe closed your account early to speed up this process. Any remaining EUR/GBP in your account can be withdrawn once the review is completed.Other Binance services remain unaffected, including crypto trading via card, P2P services, and crypto deposits/withdrawals. For complaints related to Paysafe or any unresolved issues, please send an email to the Financial Services and Pensions Ombudsman (info@fspo.ie). (PA103801016)
Hey. I just made an account to escape from Coinbase. I am basic and advanced verified, but it won’t let me add a payment method to now buy crypto. Additionally, the mobile app app won’t let me sign in, as it tells me the account doesnt exist. It’s the same, verified email. Do I need to use the binance.us app instead?
hey, had an email saying I need to withdraw my GBP, wouldn’t let me so it asked me to convert to USDT. No clue how to withdraw from this point. i converted to USDT but unsure what to do next? in the UK btw
Dear binance I have been a customer for almost 6 years now on the 26th July 2023 I send 65$ Btc to a Bep20 Btc address this is a address I did actually send smaller amount to in June and July I have a 100.% proof of these transactions as they were completed without any problems! On my third attempt to pay this individual (it’s not an agent or organization ) transaction was rejected and my account stated 24 hour barred it’s now almost September and I cannot have withdrawal access to my wallet error code RW00142, my question is now without any proof of service terms violation? If I transacted with rogue address/ unsupported why allow previous transactions ? Come on man I need my BTC please case ID 109170849 ! Just restored my account withdrawal so I can withdraw what’s mine and closed my account I have lost trust in bainace and many complains of this same nature is all over reddit telegram and twitter. (You have become deceiving exchange ). Back to school in my country is Monday and my daughter’s Wedding was already passed with my coins which was to be sold (p2p) to help financially is still locked. Very distressing situation!! I hope someone can reach out to the relevant person in the shortest possible time. Also be aware that these things can caused people to commit suicide.
Hello, I sold USDT p2p to someone using bank transfer, in my account I received the money, but it was from two accounts, neither of which was the name of the guy. I reported him for third partying, and told him that I would not release the crypto. I do not know what to do now, I need to send him his money back, but is there some way this could be a scam too? Please advise me on what to do, I am really stressed out with all of this. Do I need to appeal some other way other than reporting?
Dear binance I have been a customer for almost 6 years now on the 26th July 2023 I send 65$ Btc to a Bep20 Btc address this is a address I send smaller amount to in June and July with 100.% proof and transactions were completed without any problems, why is it that my account was barred with error code RW00142 since 28 days of sending a 3rd payment to the very same address now without any proof of service terms violation? If I transacted with rogue address/ unsupported why allow previous transactions ? Come on man I need my BTC please case ID 109170849 ! Just restored my account withdrawal so I can withdraw what’s mine and closed my account I have lost trust in bainace and many complains of this same nature is all over reddit telegram and twitter. (You have become deceiving exchange ).
Hello Support, i am from Aus how do i get access presale tickets from The Weeknd ?
Hello,
Already two days now I have not been able to deposit EUR via my bank card. When I click that I what the “Bank Card” payment method it says that the service is temporarily unavailable.
I am also unable to add cards to my Binance account. Any help/experiences?
Hello,
I wanted to ask about adding the card issue:
Steps I’ve made that created the issue:
1. I’ve added a new card.
2. Couple of days later I deleted this card.
3. After waiting 48 hours I wanted to add the same card again
4. After putting the card information I am redirected to my bank, but the card is not saved on my binance app like before.
I wanted to see if my other card would be suitable for the app, that’s why I deleted my main card. Now the card that was deleted can be used to buy crypto, I’ve verified it’s possible, but the card is not saved on my binance app. In the settings -> payment method I do not see the option to add a new card at all. Is there something I could do regarding that issue? Or maybe I should try again tomorrow, since I am not 100% sure if the 48 hours have passed since I deleted the card.
Hey team, around 1 month I can’t trade EUR. I get following message: „Our current EUR Fiat payment partner, paysafe, will stop offering SEPA deposit services to Binance users from 25th September 2023. As you have been detected as ha high frequency paysafe service user, we need more time to review the data. We have closed your paysafe account early to speed up the refunding process and to make sure that everything is in order.“
That’s absolutely insane. They withheld my money and I can’t use my EUR balance.
I’m trying to sell my remaining ETH so i can withdraw it as money. I get the message that the service isnt available when hitting sell and when hitting convert to gbp. I’m UK based. What is a step by step way to get my money out?
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Guys, why is this allowed?
https://preview.redd.it/1ne8kpjr6kib1.jpeg?width=850&format=pjpg&auto=webp&s=274df0cafd651e41a432067a579a28214d83f930
How can I withdraw FIAT from my Binance account in the Netherlands since it’s not possible to convert them into coins or withdraw now?
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I can’t use Binance because I can’t get rid of this screen. Even after I click start then click OK, this screen will not go and stops me from using it
https://preview.redd.it/70tgq97b0bib1.jpeg?width=1170&format=pjpg&auto=webp&s=4c0df2fd7bb5369889c17aca2529bf5305bb0bc3
Hi I’m trying to send crypto to a specific coin address. How will I do that using binance, can you help me out?
Case ID #108698904 Dear Binance Team, I cannot finish my facial recognition/liveness process and thus my account is restricted. Whenever I try to do an appeal it says that this is not possible. Can I do it manually? Can you help me please?
Regards
Max D.
Any update on sepa withdrawal? I still have one pending from 7 days ago and still nothing in my bank account
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Hi Binance Team, just wondering when you will recognise the number 2 holder of BNB elephant.money
It won’t be long and it will take #1 spot PCS
Binance recognition and support is sad especially when it has supported other past projects that have failed.
Time to put the spotlight on this
# elephantmoney
https://preview.redd.it/4ccrlviujuhb1.jpeg?width=1170&format=pjpg&auto=webp&s=355422e798a111f12fb51b7d30b93b60e9f4049b
estoy intentando registrarme en la plataforma de binance, pero mi rostro se ve muy oscuro en la identificacion “ID”, no tengo manera alguna de contactar con el soporte, por favor ayuda!!!!!!!!
Hello, I’m trying to withdraw fiat onto my advcash account but the advcash channel is closed for maintenance. How long is this maintenace going to last? I can’t withdraw to visa since my country isn’t supported.
Hello I wanted to know what phone number I can call for assistance, are these numbers okay 929 335 6568, 929 228 3440? Is this a safe number to call for help, and would any employee need my seed phrase, and can I change my seed phrase if I gave it out? I also got an email saying I have until tonight to provide a proof of solvency for my account, but I would like an extension or help with this matter? Thanks
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Hi everybody, I accidentally transferred money from PayPal to my Binance Card. I wanted to ask if the funds arrive eventually. I contacted the customer support, but their response was quite ambiguous.
Are there any chances that the funds will hit the card?
Thanks in advance.
Hi, im a resident from the netherlands and still have my assets on binance. Can i just keep my assets on it or will something happen with it over time?
Hi. I’ve bought quite a lot of USDT recently, amongst other coins, but I’m finding the fees to be getting extreme? My most recent transaction today, I paid £410 of USDT, with a 1.99% fee (£8.20), fine, I’ll have a balance of £401.80 of USDT. However it’s only showing as £380 in my account, immediately after purchase. Why is this? Where on earth has that other £21 gone? This has consistently happened no matter what coin I buy, and I’m curious. It’s also getting worse?
It’s the first time since early 2022 I’ve logged in and I want to sell crypto and withdraw my funds. I’m aware I can’t sell the crypto for GBP. Am I right that I have to sell it for USDT? How do I then change that for GBP or something else which ultimately results in me withdrawing it as cash?
Hey, I sent the wrong token to a Deposit address of a friend of mine, I sent USDC instead of USDT. Now the USDC has moved out of the USDT deposit address but he can’t see the amount in his account.My wallet:
0x779A99F945719c3e318637e79344bDf5ab2763d5
USDT deposit wallet:
0x4f2D1daCD8c05eB1Ce32976fB8a6dD4B9C07454F
The transaction:
0xd26e8669d2e3e9b646e9553000c89d004c66724dd8ef11ab7f1a87ae52899592
[https://etherscan.io/tx/0xd26e8669d2e3e9b646e9553000c89d004c66724dd8ef11ab7f1a87ae52899592](https://etherscan.io/tx/0xd26e8669d2e3e9b646e9553000c89d004c66724dd8ef11ab7f1a87ae52899592)
But the USDC was moved out of the wallet in this transaction, not sure why:
0xa6fedfa12bcf68a41f7ed8179526d1fab097446926e4840e82494fad87616859
[https://etherscan.io/tx/0xa6fedfa12bcf68a41f7ed8179526d1fab097446926e4840e82494fad87616859](https://etherscan.io/tx/0xa6fedfa12bcf68a41f7ed8179526d1fab097446926e4840e82494fad87616859)
​
If the tokens could be sent back to my wallet, I would swap them to USDT and deposit again, no problem. If the tokens could be credited for my friend, that would of course be the best.
How can I know if an Etherium wallet supports USDC?
Hello, How do i retrieve/know my past history when I bought coins from the last 2-3 years? I wanna know my buying prices when I bought the coins that I have right now
I am a bit confused on the current status of withdrawing GBP from my Binance account. I am UK based. I thought that facility was withdrawn unless you did it by card with a 1.7% fee (or thereabouts).
However, I recently received the following message from Binance:
>**Reminder of GBP withdrawal via Bank Transfer (Faster Payments) and card**
>
>As previously announced, our fiat partner, Skrill Limited, stopped offering GBP fiat services on May 22nd, 2023, namely deposits via Faster Payments and card, to Binance users. As a result, certain other GBP related services, such as spot trading for GBP pairs and convert, also stopped being available to Binance users.
>
>Withdrawals via Faster Payments and card will remain available. The withdrawal fee will be waived for Faster Payment only. This does not affect your Binance Account or any other products or services available to you on [Binance.com](https://Binance.com).
Does this mean GBP withdrawals are now possible using Faster Payments and that the May deadline no longer exists?
Is dual investment blocked in Germany?? The app is not letting me subscribe to it.
How can I see my transaction history from 2021? I’ve found how to download it as a CSV file which only shows the dates, times, type of transaction, coin, and amount. I want to be able to see the purchase cost in Fiat so I can work out my all-time PNL for each individual transaction.
Ive just logged into my account for the first time in months and upon logging in i received 3 separate text messages from 3 diffrent uk mobile numbers saying, Binance login verification code ****** Don’t share with anyone. Is my account compromised?