Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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Enter to this link to get extra gifts: https://s.binance.com/qZTHmC98 You need just to click on that link: https://s.binance.com/qZTHmC98
You know what? This company is evil. I simply wanted to unsub from their emails and they won’t let me do it. FUCK THEM EVIL CUNTS!!!!!
Keeping getting this error when trying to purchase using deposited funds:
Service not available.
Based on our internal policy, this service is not available for your account. Please try again with a different payment method or exchange the fiat currency for USDT.
I wonder how this person feels. I know how I felt when I realized I had fallen for a crypto scam, I am glad I found this community where I was referred to u/@golf_hack_team)ON Instagram . I didn’t accept that my money was gone forever, I thank everyone that supported me during that period because I would have given up if not for their being there for me. If you have records of the scam transactions,(@golf_hack_team)you _ will get your money back. Reach them on instagram.
Does the recipient of my funds see my full name and personal info? I’m thinking of using btc to purchase a discounted giftcard, however I’m a bit wary of the recipient seeing my personal info as this isn’t something I would like to share on a p2p marketplace
I can’t withdraw the money I currently have on my account and I can’t convert it to crypto either because of “local regulations”. How do I get my money back?
I unfortunately don’t have a case ID because I can’t login as my authenticator was on my old phone. Also, bonus i’m in a restricted country and can’t even attempt to reset it (completely disregarded the account since 2019). Any way I could at least reset it and withdraw my funds?
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[Error 1](https://freeimage.host/i/HD1ilxS)
[Error 2](https://freeimage.host/i/HD1i1s9)
Why am I experiencing these errors on loop as I try to create a wallet?
I recently downloaded all of my transaction history. Apparently you have to do this year by year, as the maximum period is twelve months.
I have one transaction where I apparently “withdrew” a certain amount of Bitcoin. I checked it on Binance itself and the money went to a certain BTC address. I don’t really remember withdrawing BTC, so I assume it probably went to a different Binance wallet for a specific type of trading.
How can I find out where it actually went to?
Hi, when I view my virtual card details it shows the following
Application error: a client-side exception” and I can’t see the card detail,
And when I view my physical card pin code it shows it undefined
*
Binance Convert Title Screen Says one Price, on Conversion it says Otherwise!
For example look at this picture: Title says 29,440~~~ Conversion says 29,299
​
https://preview.redd.it/ap0hpthzqphb1.png?width=1024&format=png&auto=webp&s=4f12584ce87e5dddd27005b2777b3ab9025a4491
Someone care to explain this to me? Very thoroughly preferable, thank you very much!
I’m unable to sell to my bank card, or to cash balance, from USDT to GBP, EUR, or USD. I’m continually going through authentication to find that my “Quote expired”, irrespective of how quickly I am providing authentication. I would rather not have to use P2P. Is this being caused because I’m a UK user?
Hi people I just encountered the stupidest most frustrating problem I have ever faced till now with the Binance wallet (Extension for google) now the problem is with the gas fee firstly i had money in my binance account and decided to move it to the binance wallet to send it to a certain address now what i didnt know is that the gas fee will be carried out as BNB and cant be switched i moved all my assets in binance to usdt in the binance wallet extension and now im stuck with no bnb to my name to actually pay the bnb fee:D now im from jordan so i cant deposit to binance directly i need to pull some strings and what not so it kinda takes time to do it (Even in the wallet changing from usdt to bnb….. costs a bnb fee so low that i’d rather pay 8* the amount just in usdt but now its kinda frozen there if someone can help me return the money maybe give me literal pennies of bnb i would much appreciate it
Hi all,
Due to the ruling in Belgium i’m looking to withdraw and acquire as much info as i can about my transactions. Is it possible to get a complete list of ‘buy crypto history’ instead of the offered ‘past 1 year’ ?
I have a problem with face verification since my cousin and i are partners and he have another binance account and we didn’t know you’re allowed only one account so when he tried to verify the account it didn’t work and when i tried to they didn’t accept since he uploaded another face photo… what can I do to collect my money in this unverified account ?
Thanks for the help in advance.
Hello I wanted to know what phone number I can call for assistance, are these numbers okay 929 335 6568, 929 228 3440? Is this a safe number to call for help, and would any employee need my seed phrase, and can I change my seed phrase if I gave it out? I also got an email saying I have until tonight to provide a proof of solvency for my account, but I would like an extension or help with this matter? Thanks
Hello
I am unsure about my case ID, I may not have one because I have not formally entered a queue for support.
I opened a Binance account and purchased some crypto about 5 years ago here in Canada. Long story short I forgot about my funds on Binance until the other day, and can no longer trade/transfer without verifying my account. When I go to verify my account it takes me to a screen that reads:
“As per our Terms of Use and in compliance with local regulations, we are not able to provide our services to users in your region”
I understand that Binance pulled out of Canada due to the country’s regulatory framework, so does this mean I can no longer access my funds? Thank you
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I am trying to withdraw fiat, can’t convert GBP or EUR as it says service not available, and there is no option to convert to USD. Can anyone help? Thank you.
My BETH stop generating income under Earn. Total assets show 0, last reward was yesterday.
https://preview.redd.it/0v4cpjv9p6hb1.jpeg?width=1290&format=pjpg&auto=webp&s=f854b87c66fa3af8d98e402612bfa66d79201756
I can’t buy crypto. When I go on “Buy Crypto” it just never populates the the Spend or Receive currency boxes. Tried a few browsers, a few different computers and the app on my phone.
In the UK if that makes any difference.
Can’t install Binance on another drive other than C: ( Windows 10 )
I can’t deposit EUR to binance at the moment.
Is there a problem with my account or is this service unavailable atm?
It’s urgent!
When will you list $kin?
Hi My Name is Mahin
I am suffering with a issue i have usdt and when i go to sell my usdt in p2p trade binance system say asset is forbidden then i go to withdraw then system say’s
**Withdrawal function temporarily suspended**
[RW00142] Your account may be at risk. In order to keep your funds safe, withdrawals have been temporarily disabled. Please contact Customer Support for further assistance.
please help me what can i do
https://preview.redd.it/30abzzgkofgb1.jpeg?width=1280&format=pjpg&auto=webp&s=188e425d5e0e1ccc401a5bd7fd5663abf0c0bf85
My case I’d is #107259186
Dear mod/binance team
It’s been above 14d the time I have given but no result I don’t know what and why is this even happening to me who done none wrong … I am getting scammed by game I’d is gone which worth more because I played with it for years since my all friend left game so I sold my that account if you want I can tell you my in game name and email and everything you can even ask to game company i haven’t even open nor even owned that account anymore
After the deals done that refund scammer delete our telegram chat in less than a min and still I am the one here getting all the trouble why?
After I activate authentication app for 2fa login, will it ever ask me for phone sms authentication ever again? If so, when?
How old does some one need to be to verify there age?
Crypto loan APIs don’t work on flexible rate loans (only support 7/30 days stable rate)? Is this issue aware?
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Binance is not allowing me to buy cryptos. I made account few days ago and my account is also now verified (sent all the documents etc). After trying to make my first crypto purchase (XMR), the app wants me to do another verification by showing my drivers license and face. When I do it, the app says me to wait and after a while I get message “verification failed”. Is there any fix for this?
I have a question regarding perpetual contracts
There is a column under trade history named commission…
My question is what is it, and how to calculate the amount of it??
I can’t deposit GBP on Binance why is this? When will this resume?
Hi I cannot withdraw my money from binance to my bank card anymore. I could do this until relatively recently. But now it gives the message
‘Additional Verification Method Required
To protect your account, you need to add at least 1 more verification method.
Passkeys
Authenticator App’
I used to do just fine with email and text 2fa. I do not have a smartphone so I will not be able to use those methods. I need the money out ASAP, can you help please?
Case ID : 108148586
I was scammed !
#dont protect scammers you have all here information ! #Protect your clients !
Is the returns you get from staking BNB through the BNB Vault higher as that gives you staking rewards for both SEI and Cyber compared to staking through the launchpad page where you have to chose either SEI or Cyber?
How the Australians can deposite into our wallets? The banks are not supporting this deposits? Which other way we can use to do it?
I just opened a position on the futures market and the “Market” and “Limit” close position buttons simply weren’t there. I lost a few bucks due to the confusion because it messed up with my timing.
Is this on purpose? Because it doesn’t make sense that the only way of closing the position is by using TP/SL.
Any info on this would be highly appreciated
Thanks in advance
Has GBP been removed from Binance ?
Still have my account restricted!! Friday is the date of my daughter’s wedding and binance lock my money for no God damn reason. Mark my word after all of this I will never use this site ever again after 6 long years. Very disgusting and you guys are the most incompetent trading platform out there. You only brings emotional and physical abuse to your customers.
What is happen from your site… That inbuild chat support in the app is crap. Thoes things is easy to find whit google.
I just want to whitdrawel back to my bank account or to a wallet like crypto.com . That are working
What function on the binance, are working? Even the support function, dont work. Cos how many days, do we have to wait, for simple answer.
And way Withdrawals restricted without any reason provided, have also tjek mail, etc
Box code : 16LZFB59
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