Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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Enter to this link to get extra gifts: https://s.binance.com/qZTHmC98 You need just to click on that link: https://s.binance.com/qZTHmC98
I wonder how this person feels. I know how I felt when I realized I had fallen for a crypto scam, I am glad I found this community where I was referred to u/@golf_hack_team)ON Instagram . I didn’t accept that my money was gone forever, I thank everyone that supported me during that period because I would have given up if not for their being there for me. If you have records of the scam transactions,(@golf_hack_team)you _ will get your money back. Reach them on instagram.
Does anyone get this “Verification failed” every time they login? What’s the fix?
https://preview.redd.it/5lufeykac8fb1.png?width=370&format=png&auto=webp&s=6e82deaf5dbce39db81d5cf7e10e7a1b0017799e
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Binance is not letting you withdraw money from the account.
I have had an account on Binance for many years. however this is the first time I try to make a withdrawal in euros.
Whenever I try, an old account appears, however I have been making deposits with a new account for at least two years. I already deleted the cache and made 3 attempts to confirm the account again. However, the old account remains.
I’ve already spent more than €3 on this. I have been in contact with support for almost a month with no solution, to the point where they stop responding.
is a huge red flag and everyone should be aware if the same thing happens.
Is there anyway to report stolen funds transfered to Binance?
So I have my Revolut p2p and card connected to Binance. When I tried to sell to either. They say no longer either “Dear user, as per our Terms of Use and compliance with local regulations, these features are not available in your region.” Or “The card you selected is not currently supported. Please select another card and try again.”
1. are Swedish customers no longer able to use
Revolut with Binance ?
2. any other Swedes here have a different solution?
I think Binance.US should have to reimburse us financially for every day that our own funds have been locked up in their system. This is complete b.s. with terrible communication.
So I just read this on the Binance P2p Appeal Handling Rules: “Note: For orders with an amount higher than 1,000 USD, we will apply a (5% range), if the difference is higher than that, the order shall be canceled.”
Does this mean that the buyer won’t receive any refund or compensation if the order shall be cancelled? Or will the crypto be released to the buyer?
Sorry if this is a silly question, I am just new to Binance.
Hello ! I was scammed! I know you are the only ones who can help us, you have all the scammers’ information! Please do not protect these scammers! I lost everything I owned. I submitted a complaint to you, but without any interaction from you!
Can anny1 tel me how i add a line to the charts at the price when i bought?
Why isn’t this group open to everyone unlike before?
Hi,
I have general questions, so I wont include any account info.
1. I stacked $100 to flexible USDT earn to test what I would get every day. The APR is supposed to be 3.74% (2.24% + 1.5% tier APR), which is approximately $0.01 per day.
Can someone tell me why I get $0.004 per day rather than $0.01? Are there any hidden fees?
I want to stack more, but it seems to me that I get twice less than what I should get.
2. My second question is, are there any fees for redeeming Flexible earnings stacked money (whether BTC, BNB coins, or USDT)? Will any money be deducted for redeeming?
I’m trying to swap ltc into Bnb. The only options in trust wallet are bnb beacon chain, bnb avalanche c chain, bnb eth, bnb eth portal. Is there another way I could accomplish this? Thank You.
Edit
Hello, when im trying to deposit euro via SEPA i got this Message „Service Not Available
Based on our Internal Policy, this service is not available to your account. Please select another currency or payment method to proceed.”
I live in Poland
Could you help me with this problem?
Hello, I found ByteTopup[.]com listed on the market place while looking for services to buy prepaid Mastercards, I want to know if the service is safe to buy from
Can someone please help me regarding a question?
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As if right now, if I go to buy cripto BTC, on 1º page indicates this:
“Example to buy: 20 €” 0.000719 BTC
Estimated price 1 BTC ≈ 27,801.98 EUR
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If i go forward with it, the confirmation shows me an increse of value:
20 € = 0.000735 BTC
Estimated price 1 BTC ≈ 27238.49 EUR
0.00071972 BTC
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ooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
if I search for the bitcoin value. Even on the binance site, the value is to much of different. 29,840.00 USD = €26,847.05
[https://www.binance.com/en/trade/BTC_USDT?theme=dark&type=spot](https://www.binance.com/en/trade/BTC_USDT?theme=dark&type=spot)
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why would I pay such a different value? can’t seem to understart why.
Binance site: €26,847.05
Binance final step to buy: 27238.49 EUR
“pair does not suppport placing orders with total, try placing orders with amount”
i want to buy coins using spot trading. I dont want to enter number of coins i want to buy using Amount, but number of USDT using Total. How to fix it? Thank you
Are normal users allowed to post a thread here?
I tried to perform identity verification on an account. I didn’t have access to my account initially so I recovered access with full kyc in ticket 107623956, also asking support agent to delete my account to register properly. The agent was great. Now I registered cleanly using my same email, and KYC verification doesn’t work. After connecting to another specialist in 107630178, they told “you can’t use your passport for 30 days because it was used recently”. The “specialist” was also unable to manually do anything. I deleted account to start clean by my own will after completing a ton of (sometimes too much) verification. Please complete the KYC manually in your system
Wow I did the coinmerce transfer and have lost my dot slot action polkadot. Binance only transferred dot and my rewards I get in okt this year are nowhere to be seen.
Regarding the transfer to coinmerce for Dutch residents. What is meant with ‘in batches’? As the first batch had been transferred, should my whole portfolio be transferred in that batch by now or could it be that a part will be transferred in the second batch?
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I have a question. I live in the Netherlands and used the coinmerce transfer. All my coins have been transferred except my Beth. I cant sell or withdrawl it. Can you tell me how i can get access to my Beth. Beth is on coinmerce so i dont know why this hasn’t transferred
Binance Support,
My withdrawals have been disabled for 2 months, and I’m getting completely ignored via email. This is beyond frustrating! I trusted Binance, but where’s the support? Urgently need assistance with my funds!
Has anyone else faced a similar issue or found a solution? Please advise.
Appreciate your help, Reddit community.
Thank you.
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104824351 this was my last case ID
Hi,
so I have verified a binance account some weeks back (my Location is Austria) and wanted to deposit some fiat (EUR) yesterday but couldn’t.
Here’s the message I got with all payment options (SEPA, Bank Card, Easy Bank Payment)
“Service Not Available
Based on our Internal Policy, this service is not available to your account. Please select another currency or payment method to proceed.”
Why is this? I couldn’t find any explanation why I would be unable to deposit Fiat.
https://preview.redd.it/xcuyyybajycb1.jpeg?width=1440&format=pjpg&auto=webp&s=04ec46b2856323de01969d9c4ded19c50ccfb9b2
Is this a scam?
Is it true that Binance Card applications are put on hold indefinitely for EEA countries, starting today (07/19/2023)? Why wasn’t there any announcements about this? I literally wanted to apply for a card today…
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Remove this damn screen
First send confirmation
For the safety of your funds, please re-enter payee’s email
Email
https://preview.redd.it/s0cw156k6vcb1.png?width=698&format=png&auto=webp&s=ab55ea1afef070fa2a12fffa78f4a2f4a7e03cbe
WTF why do I need to type the email?? I am doing tons of withdrawals why the hell did you make me spend hours just typing emails???
BTW this was supposed to be a link lol?
`Payment result will be updated in the [Pay] > [Transaction History] once it is done`
Binance is not allowing me to deposit via card (Visa/MC) saying that due to Internal Policy the service is not available to my account. I don’t even get to the part where I write down the details, it stops me before with the ‘internal policy’ message. Any help?
Hi, I would like to know how to change my country of residence. I am in the process of verification but unable to do so since the country selected is not my country. All my money is stuck in my account and i’m unable to withdraw until I sort this matter out. Please help me.
Hello, I have my residency in the Netherlands and have already moved 99.9% of my assets from Binance to my preferred wallets and exchanges. I have not used Coinmerce yet, but I do wonder what about the remaining Luna that I am still entitled to?
PS : Sorry, I accidentally posted this question first in the older support thread
I’d like to know how I can withdraw my BUSD from my Binance into my bank account. I live in Ontario, Canada and due to regulations, I’m in a bit a jam. Good help would be very much appreciated.
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Hi. I’ve received a screenshot as a prove of transaction. It looks like a photoshop from my POV. Can you check it?
https://preview.redd.it/ki92femn7mcb1.jpeg?width=591&format=pjpg&auto=webp&s=c25eb14f44a1e7ee4be09d5c8eb9960d76711e89
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Hello. I’d like to know why in my region (Poland) Range Bound is blocked? I asked support and they don’t know reason.
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I’d like to know more about Proof of Reserves, specifically for ICX. Your website doesn’t mention Icon/ICX in it’s list.
Thank you.