Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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I’m trying to borrow more TUSD against my BTC, but I get the red message: “Borrow amount of TUSD has reached the limit”. So far I have borrowed a bit less than 10k, with a health LTV. Online it says the borrow limit is 200k, so how come I cannot borrow more?
IS there still a possibility to trade euro if i did KYC in belgium?
Binance will be its own downfall. Mark my words. And they have resorted to dirty tactics such as making people unable to delete their account so that the MAUs will be much. They condone useless behaviours from their P2P merchants. Its only a matter of time for another exchange with large coin selection to come into the market for them to topple. At least in Africa.
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I wonder how this person feels. I know how I felt when I realized I had fallen for a crypto scam, I am glad I found this community where I was referred to u/@golf_hack_team)ON Instagram . I didn’t accept that my money was gone forever, I thank everyone that supported me during that period because I would have given up if not for their being there for me. If you have records of the scam transactions,(@golf_hack_team)you _ will get your money back. Reach them on instagram.
Hi, I have a loan and I can only pay it with the colateral, currently I have a 65%ltv so is not going to liquidate anytime soon.
Is there a way to pay the loan by selling the colateral, I don’t see an option on the app.
Please don’t suggest me to pay with money from other side as is a massive loan.
Hello. When will Binance list Milady Meme Coin (LADYS)? Great community. Thanks!
Hello I am from Turkey and I would like to send some crypto to my friend who is in the US.
Is it possible?
When will it arrive to my friends account?
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Hello, can anyone tell me why the exchange rate for Monero is way off on Binance. It’s off by around 17€ as I’m writing this…
Hello. I’m french, created my account a few days ago, got verified, but I can’t deposit any fiat in EUR. It says that the service is unavailable.
Case ID #107652198
For the last 2 days, after going to wallet -> spot -> deposit ->I cannot get any address for any token, but I get this instead :
“The selected network address Ethereum (ERC20) lisiting is currently being generated” ..
How long will this take before i can generate a deposit address.
There is one MEV bot who block/frontrun literally everyone who try to swap When are you gonna offer MEV protection?[https://bscscan.com/address/0x0000000000b35ae47b12b8ccf2f8d51e208760c8#tokentxns](https://bscscan.com/address/0x0000000000b35ae47b12b8ccf2f8d51e208760c8#tokentxns)
Hi,
I have a question, I can’t seem to understand the answer.
As if right now, if I go to buy cripto BTC, no 1º page indicates this:
Example to buy: 20 €
0.000735 BTC
Estimated price 1 BTC ≈ 27,196.75 EUR.
If i go forward with it, the confirmation shows me an increse of value:
20 € = 0.000735 BTC
Estimated price 1 BTC ≈ 27,196.75 EUR
0.00072247 BTC
​
Price 1 BTC ≈ 27129.154 EUR
Fee 0.40 EUR
Total 20.00 EUR
ooooooooooooooooooooooooooooooooooooooooooooooooo
if I google the BTC value, the valueis to much of different,
**€26,309.82** …
​
why would I pay a different value? can’t seem to understart why.
Hello, I have my residency in the Netherlands and have already moved 99.9% of my assets from Binance to my preferred wallets and exchanges. I have not used Coinmerce yet, but I do wonder what about the remaining Luna that I am still entitled to?
How are UK bases users depositing fiat? Since gbp on ramp was discontinued, I carried on depositing with Euro but today the app says I can no longer do that too.
And other options ?
Thanks
How can I convert my BUSD to AUD and cash out now?
So I have some BETH. I can’t get it off Binance as BETH but also can’t convert it to ETH. I am no longer allowed to use Binance in my jurisdiction so I can’t even KYC. HELP
This place is nought but a considered effort to spam and phish by bad actors. Unleeeeeessss Binance is SO keen to solve my problem that it has 25 accounts sending helpful links in bad English, in which case I apologise to all involved.
Hi,
I have $150 BUSD. How do I convert it to USDC or bitcoin? I can’t seem to do it on the app. There’s no option to do so. Please advise. Thank you.
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I am being told my IP address is in the US and cannot access Binance. I’m in the UK, with a UK IP address. Wut doing?
https://preview.redd.it/jkh2oy1kcybb1.jpeg?width=1284&format=pjpg&auto=webp&s=bae78a396aef076e3e99603460ecf46bf9ff4e86
Why doesn’t binance accept my completely regular mastercard?? I have had literally never any problems with it before
https://preview.redd.it/o08om0y8cybb1.png?width=1448&format=png&auto=webp&s=eb519dce532f683763ae94b2712ea58801362db0
Hi all,
I’m having an issue with moving Euro around binance, and withdrawing.
The euro balance is showing under “funding”, but when I go to transfer or trade a zero balance is showing.
Has anyone had this issue before and can anyone help?
Thanks in advance for any replies.
**When Brave browser closes/restarts its automatically asks to sign in in Binance.**
It asks to sign it and go through 2fa every single time. My cookies are enabled. it works for all other sites. Except Binance. I’ve seen few posts here and there around the web from various people having this exact same issue. Any help would be appreciated.
(already cleared cache/safe mode etc).
As others I also want to know how to withdraw some euros from my Binance account with an added issue.
I was allowed by the site to click the “Withdraw” but it requested a transfer of 2eur to verify my bank account (which I did). But right now, those 2 euros are stuck in space because, after contacting support, they told me withdrawing euros right now is not possible.
What is going on? I read that the PaySafe payment partner will cease to support Binance but only from Sept. 25 onward…