Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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Enter to this link to get extra gifts: https://s.binance.com/qZTHmC98 You need just to click on that link: https://s.binance.com/qZTHmC98
You know what? This company is evil. I simply wanted to unsub from their emails and they won’t let me do it. FUCK THEM EVIL CUNTS!!!!!
I wonder how this person feels. I know how I felt when I realized I had fallen for a crypto scam, I am glad I found this community where I was referred to u/@golf_hack_team)ON Instagram . I didn’t accept that my money was gone forever, I thank everyone that supported me during that period because I would have given up if not for their being there for me. If you have records of the scam transactions,(@golf_hack_team)you _ will get your money back. Reach them on instagram.
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I received an SMS message from Binance today saying that I have earned 0.31 BTC from binance.monthly-giveaway.com. I don’t normally trust these messages, but this one was sent to my mobile number’s message center where I usually receive Binance verification codes. Do you know if this is a scam? I’m afraid to click on the link and to it be a scam.
I am trying to withdraw my coins from binance however I am never receiving a confirmation email to accept the withdrawal
why i am not allowed to change btc for eur? It wont work in both covert and spot trading
https://preview.redd.it/cy0sr83zqdcb1.png?width=476&format=png&auto=webp&s=1650aac448c15f37e344ea9a4bd9d45d7fd93888
How are UK bases users depositing fiat? Since gbp on ramp was discontinued, I carried on depositing with Euro but today the app says I can no longer do that too.
And other options ?
Thanks
I’m in Europe with account in euros
Why can’t I deposit fiat via bank transfer and Is there any date when it will be possible?
Besides credit card which has a big fee is there any way to buy crypto from euros?
I have two payment methods saved to my account. However, whenever I try to buy any crypto at all, none of my payment methods show up.
https://preview.redd.it/3qj3mfx2pubb1.png?width=1124&format=png&auto=webp&s=cdd85572f975d701085b3e82bf0a5814f1b29c49
Why is this happening? I haven’t been able to buy crypto in months now. I used to have automatic purchases setup for weekly and it worked flawlessly. Then one day, poof. Everything stopped working.
Hey, I keep getting this message when trying to convert any coin (mainly usdt) to eur(o). My account verification is ok, I can buy any coin, do everything, accept convert it to euros.
Any help appreciated
https://preview.redd.it/6qonfg2zisbb1.png?width=336&format=png&auto=webp&s=6a7b5a7e386bde002448d22bb07dc7fce0b3dd2a
Why is Ethereum price $1,630 in binance, but $1,980 on Robinhood?
What on earth am I supposed to do??? My card is a regular mastercard, literally every other company accepts it, why does binance have a problem with it?
https://preview.redd.it/k23q8kvctrbb1.png?width=1448&format=png&auto=webp&s=c8ac8796df25f971f51c015273a689df2d02e2cc
I THINK I’M BEING SCAMMED
Hello, I’m a digital artist and someone wants to commission me. They insisted on paying me $100 per drawing (they want 7 drawing drawn, total of $700) but I declined because I don’t think my art was worth that much. Then they said they can’t pay me through paypal and they will pay through binance instead. I thought it was a scam but she seems real and nice. So we talked and I created a binance account.
Today she paid me $500 for all the drawings through binance. I receive the notification through my email but I can’t access it yet because my account is not business acccount and it said my account is limited as the ammount is above my deposit limits.
She said that she will add $200 so that the account will be upgraded as stated in the email. But I have to refund it but I don’t have the money to refund. And I’m afraid that if I refund it I won’t receive the money.
What should i do? Is it a scam or not? I really want to pursue this work though.
Hi, I made a p2p transaction which the other user claimed to be a digital fraud. Im out of my crypto and my money. Also, Zelle has revoked my capacity to send money. What can I do about it?
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Which Australian banks will allow me to withdraw Crypto via their cards????? I’ve tried ANZ and Westpac with no luck. Binance support can’t even tell me. I’m literally unable to access my money……
Hi there. I’m looking for publicly available data on how much $ICX Binance is holding ie proof of reserves for Icon. When I check the Binance website proof of reserves section there is no data for ICON/$ICX.
Thank you in advance.
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Hello! i want to ask, If I die, how can my parents reclaim all of my cryptos? Do they just give my full name to Binance and they check in the database and give them all my portfolio or what are the requirements so Binance gives them my funds?
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I told my parents I have money invested in crypto, and they are worried about if somehow I die, all that money would be lost, that I shouldnt invest in crypto nor sacrifice too much.
My questions is what are the mechanisms Binance offers once an user dies so his family can reclaim his funds after he is dead. Is just the full name enough or what information is required so they can reclaim my funds?
I don’t want to give them my password and there is no way I am giving them it while I am alive, so such thing is not possible. What options does Binance offer?
When will we be able to deposit GBP again?
I keep getting this messsage when trying to access Binance
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“403 ERROR
## The request could not be satisfied.
Request blocked. We can’t connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.”
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What is happening? This is the 3rd time this happened today
I understand we need to withdraw USD by June 20th. But it appears USD withdrawals and even adding an account isn’t available. When will this be fixed??
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https://preview.redd.it/h9p45w9bhuab1.jpeg?width=1179&format=pjpg&auto=webp&s=3741013a7d785b41a6c439e8fdf57d5c1431438d
I’m scared to trade right now because CMC says BTC is over $30k, but it’s only $27k on Binance.US. What should I do??
For my tax calculation I need to get my binance balance:
– as of January 1, 2022
– as of December 31, 2022
For both the date I need the value for the total amount of my wallet.
Italy government will require the value of the first day and the last day one, I tried to download the report but I only have the movement during the year.
what it the best way to achieve this?
Thanks
https://preview.redd.it/ax8z6xk6uqab1.jpeg?width=828&format=pjpg&auto=webp&s=76b5d7c70333910d5f6948073b1a4dec174c44cb
keep getting this message when trying to sell to fiat
Hello there, I’m a beginner and doing all my work in P2P focusing USDT. I have 73 usdt in my wallet but for some reason when i go to buy usdt on p2p i can only use 15 of it. The rest of the balance is “frozen”. Any solution to that?
Caso # 106192412
Hola Amigos, veo que el chat de mi caso fue cerrado, sin embargo la cuenta sigue restringida y aun no he recibido el email que me dicen que espere. Esta todo bien?
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