Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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Monero is banned now in my country, but i need to use monero, can i use vpn to buy it? Will binance ban my account? How do i do it?
I wonder how this person feels. I know how I felt when I realized I had fallen for a crypto scam, I am glad I found this community where I was referred to u/@golf_hack_team)ON Instagram . I didn’t accept that my money was gone forever, I thank everyone that supported me during that period because I would have given up if not for their being there for me. If you have records of the scam transactions,(@golf_hack_team)you _ will get your money back. Reach them on instagram.
I use the Binance Desktop app on both Windows and MacOs. About a week ago, the App on my Mac computer started to ask me to log in via a QR code. Today it’s my second computer, running on Windows, that is now locking me out of my account since I can’t log in by any other method than the QR code. My Binance account is secured with a security key that I can’t plug in a mobile device. How am I supposed to use the Binance Desktop app?
https://preview.redd.it/2hkbuw7ff97b1.png?width=395&format=png&auto=webp&s=3f28aa06b917510dec5896250f50364bd346ea29
Hi team
Today my friend sent me USDT currency through Polygon network using Binance to my custodial MATIC wallet on Coinbase. Is there a way to recover these funds by any chance?
https://preview.redd.it/o7tzwjx7aq6b1.jpeg?width=720&format=pjpg&auto=webp&s=6a3ba4f416fb68f2ead4c0be036765374cdf4ba8
Hello binancians. I started trading trading spot but i noticed something. As you see on the above screenshot, when i try to convert all my USDT asset to BUSD, some fractional dust balance will remains unconverted. Can u explain this condition please or tell me how to avoid it? I try to enter the full balance but it resets !!!
[deleted]
Hey,
Since Binance is pulling out of Netherlands, I was trying to convert all my crypto to fiat and then withdraw it. But I cannot withdraw any fiat, it tells me that it is temporary unavailable. No other possibility.
How are we supposed to get our money?
Case ID 106192412
Hi team
My account was blocked and i wasnt notified. It was blocked for no reason at all. I need to trade and withdraw my funds RIGHT NOW.
The contact support agents told me that my case was prioritized but i have note receive any notifications from the relevant team.at all
Please help me unlock my account and end this nightmare NOW!!!!
I am very dissapointed of binance. I have never thought they would be so abusive with their customers.
Hey Team, now that Binance is pulling out of the Netherlands, what will happen to transactions that are using the Binance VISA Card?
I am using [Binance.com](https://Binance.com)
I have opened Binance account back in first or second quater of 2022 – username [ltzakov@gmail.com](mailto:ltzakov@gmail.com). I have funded the account with $7200 and purchased some ETH and SOL/USDT for the entire ammount.
Since this was long therm investment I’ve checked on them twice a year. My records shows they became $4800 on 1st of July 2022 and $3360 0n 4th of Jan 2023.
When I’ve checkd again on them April 2023 I found out that the account have balance $0! Since then I have tried to contact you on multiple occasions but only chat bot is available.
Finaly found the way to contact you twiter cust. service account.
I need to know where the money dissaperad – there is no history even on this account!!!
please contact me ASAP to my email account [ltzakov@gmail.com](mailto:ltzakov@gmail.com)
Binance desktop app is forcing me to use QR code login using my mobile everytime. I don’t want to do that. I want to login using my login credentials. How?
104824351
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They have “temporarily” suspended my withdrawals without any explanation. It’s been a month and they still don’t answer.
Hi, why am I unable to trade fiat currency, a message comes up saying internal issue in my area (UK). I have British fiat in the account, what am I supposed to do with it? Any chance of this correcting
Thanks
I have a binance credit card but can’t deposit any money on it for the last few days. When I try it out, it’s marked as failed in my binance app. I asked some other user of the card and they have the similar problem. We are from Germany, are there problems with our bank suddenly (until a few days ago, a bank transfer was still possible) or with the credit card?
Are there any Aussie users having problems paying for crypto with card via the binance app all of a sudden? I’ve been buying once a week for ages, now I’m getting the following error “Issuing bank is not supported”??
2FA authentication has been taking 5+ days with out resolution. Reached multiple times no clear answer, provided all docs they ask for no answer
I’ve had my account on Binance for about 4 years.
I am a P2P merchant trading and using the platform daily.
I have over 5500 P2P trades with 100% positive feedback.
Never violated Binance terms and conditions either.
Binance send me an email stating that they are terminating my account in 7 days and DO NOT PROVIDE the reason for my termination.
Can someone help me please?
my ach withdrawl is stuck in pending. last time this happened i never got my money. eff you binance
help please
https://preview.redd.it/dv5sejjuon5b1.jpeg?width=1080&format=pjpg&auto=webp&s=cf758368edb8602e66f49cd1b93279453bba082c
I only have one account though??
I have an account with some money on [Binance.com](https://Binance.com), but I live in the United States and am a citizen of the US. I cannot verify my account or withdraw or covert any crypo, since my account is not verified/anonymous.
Is there any way I can withdraw my funds or convert my account to a US version? Or am I stuck with funds I cannot access or withdraw? I have rent due later this month and was laid off from my job, so I was hoping to pay rent using my crypto balance.
Hi there, I just sent $500 in Arbitrum Eth from Metamask to Binance, and the transaction went fine on the chain, 120 out of 120 confirmations – but now it’s listed as “locked” in my deposit history and I can’t use the funds. What is going on with this and how do I fix it?
It appears evident that Binance is intentionally creating obstacles for individuals to withdraw their funds. It seems that they have become indifferent towards the potential legal consequences.
My linked account is gone. Ive withdrawn funds ach before. Ok, so I tried to relink my account. But now it wont bind. Customer service has no answers.
I have limited time to withdraw my funds, and it appears binance is doing everything they can to prevent me from withdrawing before their self imposed deadline
Seems fucky to me.
Dont steal my fiat.
When are we going to have the next Launchpad/Launchpool? It‘s been a while and if you don‘t want BNB to completely collapse, this might be an adequate measure.
Im so lost, ive been trying for hours to get my funds out of Binance. Im in canada, all I can do is withdraw funds. How can I withdraw BNB (and like 20 other coins) I tried making a coinbase wallet, and could send BNB there but then I dont know what to do, it seems my funds are stuck on a BNB smartchain and I cant seem to find a way to convert them to something I can send on coinbase. Can anyone help?
Any simple way to swap my BNB for Eth or BTC and just be done with it? I can only withdraw from binance…
Hello I’m a United States resident who was using a VPN to trade on Binance for awhile. I stopped several years ago when you had to verify your ID but till have funds on there that I can’t withdrawal. I was hoping to transfer them from my Binance to my Binance.us account. Not sure what to do.
I am starting with Binance. Getting afraid of law inquiries, Is there a possibility that any cryptocurrency I bought in the Binance exchange is stolen or it is dirty cryptocurrency? Will this situation expose me to any illegal activity?
Can you use binance in Malaysia?
How to withdraw BUSD in Canada?
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It’s only last week that I came to know that Binance is leaving Canada. I know, I am very late to the party.
So I have some BUSD in Binance Canada but I am not able to convert it with Spot or P2P to withdraw it as BTC, ETH or any other currency.
I don’t know any major exchanges in Canada that support BUSD so I can withdraw to that exchange and convert to other coins. What are my options now?
I lost access to my binance account as well as gmail registered to the account. I want binance to deactivate or disable my account.
Someone in facebook asked me to create binance account. I am very new to it.. and i created with gmail provided by her. Here is her account.. [https://www.facebook.com/profile.php?id=100081208402266](https://www.facebook.com/profile.php?id=100081208402266).. Later i verifed my account and she reset and changed the password as she has access to gmail associated with the account.. I need help to recover my account.. I am afraid if she could involve in illegal activites from my identity.. I am ready for id verification or live test. I don’t know how to get support.. Please help me if anyone can.
Dang, after 24 hours it’s still trying to bind… I’m afraid it’s time to take it to support
Hi, I cannot redeem my BETH. Is because of the market crashing or is there any other reason?
Thanks
My fiat deposit (eur) with SEPA failed. Troubleshooting only helps with credit card payments. My bank already approved the payment, will binance process the deposit or sent the money back to my bank account?
03363888257614610432061022
Hello, I just created an account for the first time, tried to claim rewards but it won’t let me. The error says ” Your account did not pass the risk assessment for this activity. Refer for to FAQ for more details”.
Can anyone help me with this? I tried checking the FAQ page could not find the risk assessment test.
What is the situation with australia
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Trying to link my bank for ACH withdrawals (usa) and it says it worked but it’s been in pending status for an extended period of time. Is these an issue linking accounts?
Are they suppressing all new posts? Nothing about the insider trading or change in the entire premise of binance
2349992
My account was suspended for no reason. I have a lot of money in it and I’ve been unable to withdraw my funds for months. This is blatant robbery and I am so displeased with Binance. I reached out multiple times to support and no one was able to help me. Absolutely ridiculous!
Hello, my withdrawals have been suspended and I have not received any update in 72 hours on my case id #105819264
**Resolved**
Hi, i am going to another country to study, is there a way i can change the region of my ACC to that country so i can use my Binance Card without paying foreign exchange fees?
I want my money back
Are we able to request that our binance Australia account and KYC data be deleted? I understand that the exchange is required to collect KYC, but is there a way to have it removed after a certain amount of time has passed?
Hello dear Girls and Boys! In these days I was making a reflection that I would like to share with you.
Perhaps we should join forces to give a concrete signal to the SEC regarding the Binance and Coinbase issue.
We want the mass adoption of Bitcoin.
I would like to call this campaign: Summer Bitcoin.
The idea for this is: from July 21, 2023 to September 21, 2023, we’ll buy $10 in Bitcoin. Every day for 90 days. Total investment each $900 in an entire Summer time. Doable!
On-chain data shows that there are around 800,000 active Bitcoin wallets every day.
If each 800,000 wallets buys a $10 in Bitcoin every day, the result in purchases will be approximately of 300 BTC every day, around 1/3 daily supply all summer long.
I personally believe that if we all joined this project (dreaming costs nothing) the price of Bitcoin would fly within a few months!!!
Let’s get ready for the start of this great campaign and spread the word through every social medium at our disposal.
July 21st and the 2023 Summer in Approaching!!!
What do you think?
Thank you very much
Diamond hands
Sent polygon to my wallet, but binance had ethereum network as default network to send to. WHY??????????