Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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I have binance account and I am Australian living in Australia. I tried to sell my usdt to aud but it keeps on only showing eur sell and different methods of selling than regular Australian p2p trade.
Enter to this link to get extra gifts: https://s.binance.com/qZTHmC98 You need just to click on that link: https://s.binance.com/qZTHmC98
I wonder how this person feels. I know how I felt when I realized I had fallen for a crypto scam, I am glad I found this community where I was referred to u/@golf_hack_team)ON Instagram . I didn’t accept that my money was gone forever, I thank everyone that supported me during that period because I would have given up if not for their being there for me. If you have records of the scam transactions,(@golf_hack_team)you _ will get your money back. Reach them on instagram.
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due to risk controls, the function is currently not available for your account. “(pa103801015)”
2349992
My account was suspended for no reason. I have a lot of money in it and I’ve been unable to withdraw my funds for months. This is blatant robbery and I am so displeased with Binance. I reached out multiple times to support and no one was able to help me. Absolutely ridiculous!
2349992
My account was suspended for no reason. I have a lot of money in it and I’ve been unable to withdraw my funds for months. This is blatant robbery and I am so displeased with Binance. I reached out multiple times to support and no one was able to help me. Absolutely ridiculous!
@cz_binance you are THE KING you have changed the world do not stop, we are all with you UNSTOPPABLE Central Banks can only delay #bitcoin , but not stop it. It’s inevitabile. #Binance #CAKE #PancakeSwap NEVER GIVE UP, only one question central banks & SEC are you so afraid?
Hi i live in Canada Ontario and i cannot make an account because of this popup.
https://preview.redd.it/a7753nrfa04b1.png?width=1170&format=png&auto=webp&s=fb91bfe57a4c23ea30292c3a5ec2d61a0d339d1b
Is Canada restricted? If not how do i fix this?
Been waiting for a week on 2 sepa deposits now. My bank confirmed it was processed to the Paysafe sepa banking circle details, but nothing is on my binance. Can you kindly check this asap? There is no response on my appeal either
My buying function and withdrawals are disabled. One of the requirements on the appeal is that binance asks for bank statements clearly stating binance transactions. When P2P trading you can select bank transfers which when you send money you do it through the bank via account transfer or link. It seems like there’s no possible way I can get my binance account back?
I have attempted multiple times to have my crypto converted to AUD into my debit card and it continues to fail. How can I get it to work?
Hi binance,
I was just called by someone claiming to be from binance.
He told me there is a smart contract about to expire and i should change my network to btc network in order to receive some rewards in btc.
-i know nothing about smart contracts, is this possible or is someone trying to scam me?
-if it’s possible, how do i change the network?
Thanks!
Deposit issue: I transferred EUR from a UK-based Revolut, and Binance’s partner bank apparently cannot accept my payment “because it is a UK bank account”. And not they can’t return the payment because of the same reason. Anyone had this same issue?
I need a referral code for sign up. Anyone?
Why did Binance de-list BUSD/USD? It seems like they’re not even supporting their own stablecoin anymore. Is there any plan to bring it back?
I’m using Binance US if that matters.
With Binance removing Australians the ability to withdrawal AUD to our bank accounts after June 1st, what do you guys recommend as a good method to withdrawal AUD to our banks moving forward? Which exchange is friendly to AUD Withdrawals? TIA
how long have uk users been banned from earn?
Hi Binance,
When will OSKO be supported again? It says that it is closed for maintenance. When will this maintenance be complete?
Now uk bank transfers are ☠️
Google pay or debit card which is cheaper?
I suspect Google pay or maybe they are the same but can anyone enlighten me…
Or is it cheapest to use revolut to put eur in ?
Bots/scammers don’t dm I won’t answer
is there ANY way i can enter a short position from italy?
i tried with binance futures but the eu blocked futures trading, same with margin trading.
(btcdown and ethdown are excluded as i mainly trade small dapps)
sorry for my poor choice of words but my english is not perfect
Sorry if I don’t explain this properly but why (when I have my currency set to AUD) does it show one value when I’m holding crypto in my wallet, but then if I go to convert that crypto to AUD the amount is much less?
I noticed that on the conversion page it warns about trading AUD because the conservation rate “may not match the current exchange rate” but I don’t really understand why or how to find the relevant rates. I know that the conversion gives a rate but there’s no way to see the rate used to display wallet value.
The site used to always save dark mode whenever I logged in, but now every time it starts on light mode and I have to set it back again. I know it’s not a big issue but I want to know why it isn’t saving my settings anymore, it’s not just the colors sometimes it resets my 2FA too by defaulting to e-mail which I never use instead of the usual phone 2FA.
hello. My ID is 720640418. I have recently subscribed to simple earn flexible mode. my questions are-
1. how can I know if I received Real-Time APR and Bonus Tiered APR?
2. how can i know if i am still subscribed or unsubscribed to simple earn flexible mode?
3. there is a certain number of BTC displayed in my Spot balance and my wallet overview section displays a different number of BTC. how can I figure out the number of BTC I have?
This seems a bit dishonest, Im in Australia and in order to fund my account my only option is to buy crypto with my credit card.
The rate that is offered way below what it should be, eg.
by credit card Im offered 0.622 USDT for 1 AUD. The current price is 0.82.
How can Binance justify that?
I’m in Canada and have a small bit of btc in my account. Can I just leave it there if I’m not trading?
**Case ID #104923551**
I am following up on a verification case that has been taken **weeks** now. All documents related to source of wealth declaration have been provided, and it has been pending for weeks! There has been no response whatsoever from the support team. Only thing they always mention is that this will be fixed within 48h. It is impossible to make any trades (which is very painful given current market conditions) and waiting to get my funds out for weeks now. When will this be resolved?
Why is my crypto balance correct but the conversion is about 20% off the correct amount? I need an answer soon because binance is stopping trading in my region soon.
Hi binance,
What happens to people from aus with the new update of not being able to process payment with aud anymore?
How do we go about withdrawing to aud if we wish to keep on trading after the 1st of june?
**Case ID #105313655**
Referral are not registering under my account, and the couple of users whom registered and verified didn’t update my campaign requirements
Case ID #105057988. It’s been almost a week and the onky updates I get is that my case is being escalated to the relevant team/I’m being transferred. It’s like an endless loop with no real solution.
I have not been able to buy Crypto with credit card for a while, something to do with a verification issue, and it won’t let me fix it.
I’m from Ontario Canada and trying to withdraw my funds from my wallet to an external one , how can I do this ?
hello sir,
BSC ask me in metamask for a number for “Custom spending cap”
units are not in BNB. and custom reply always takes all my bnb.
​
what is the smallest safe number for gas?
thx
Hello , i’m new to binance.
Can anyone mentor me ?
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Do I get charged more fees if I hold a perpetual future position for a long time? ( for example 1 day?)
I have negative experience with Binance currently. Waiting for 1 month go get Fiat services enabled due source of wealth. I don’t get any response. I have 2 case ids: 104784949 and 105140408.