Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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I wonder how this person feels. I know how I felt when I realized I had fallen for a crypto scam, I am glad I found this community where I was referred to u/@golf_hack_team)ON Instagram . I didn’t accept that my money was gone forever, I thank everyone that supported me during that period because I would have given up if not for their being there for me. If you have records of the scam transactions,(@golf_hack_team)you _ will get your money back. Reach them on instagram.
Hi I live in NL and binance will soon leave NL. I am currently using binance card. What will happen to my card after binance ends trading and deposits? Will I be able to use it until my assets are depleted?
Cases 106082642 , 105457738 and many more before that.
Binance is keeping my funds hostage for 6+ months now with only vague explanations for a pending review. I have provided documents and proof of transactions on several occasions, had a facial verification. This is literally putting my family to starve as I’m unable to access my funds. This kind of behavior is unethical. My peers are joking that Binance may sooner go bust than release my hard-earnes assets. Just like every other centralized institution, the aforementioned puts the nails in its own coffin with such conduct. That would have been much funnier if my life savings were not at stake.
Hi I am a verified user and trying to deposit using my card or bank transfer, but get this error everytime
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https://preview.redd.it/0b3t46jx58ya1.png?width=462&format=png&auto=webp&s=54bbd6bf7c8ebc65363941f2b9d6949c23ec1d91
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I deposited BLUR tokens to my Binance Ethereum deposit address after hearing about Blur futures announcment to discover its not supported by binance
How i can get my tokens back ?
Thanks for help
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# Case ID 104167147 (ex. 557574600, ex. 103319560)
Hello,
My situation: two fiat deposits made on April 4 and 6 2023 via your Online Banking service, validated by my bank (Banque Postale), never “arrived” (for a total value of €1,800). The situation was reported immediately.
I have since been waiting for specific responses and timelines to resolve the issue, but got no response more than “we are checking with our payment partner, please wait, etc” along with a referral to my bank who of course confirmed the validation of the transfers and his legitimate inability to help me.
As a bonus I have the obligation to have to connect regularly to the Binance.com chat every two days or so or risk having to start the whole operation again, go through the labyrinth of customer service and lose the history of my correspondence, to finally be able to talk to someone, who tells me that he can’t do anything…
I find this asymmetrical situation embarrassing and worrying for a company whose core business, it seems to me, should be transparent communication and the trust of its customers, which I am unfortunately losing, with my time and my patience.
I therefore address you as a last resort: can you effectively help me to solve this problem, which seems to be your entire responsibility?
Thank you.
https://preview.redd.it/qlla7r6so0xa1.jpeg?width=828&format=pjpg&auto=webp&s=33d328705345f06578bd0aae13a914e8b12091b4
Just got this text from official binance… I currently have nothing sitting in my account. The link is flagged by chromes as suspicious??? anyone know what this is?
#104133987 case ID
Have been trying to contact the giftcard team. I was told it is impossible through the Binance support chat.
Hey, Binance won’t let me verify. I have submitted many documents in different categories and still it gets declined.
Have been a customer for over 2 years and it worked fine before.
The verification is my address and it have been on all the documents I have submitted.
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Hello it has been 48 hours I am trying to withdrawal euro via sepa. As soon as I’m trying to withdraw the procedure will immediately fail (this service in unavailable error:99999).
What is more absurd is that in 48 hours they couldn’t provide ANY explanation about this error. This is getting a real disgrace right now. I opened 3 ticket and I ended up talking with “technical specialized support” that can’t even figure out what is the issue… I don’t know how to move forward from here honestly. What should I do? (withdrawals always worked correctly since 48 hours ago)
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here are some pic of the last caseID
https://preview.redd.it/3rnhq975gowa1.png?width=401&format=png&auto=webp&s=2ffdb0026693e93b3925f97e4df79d7875cfea0c
does binance support the GALA token upgrade/switch/airdrop?
hello-
can i leave my GALA on BINANCE or do i have to put them on metamask?
-thank you
Please, is it possible to change the email address associated with my Binance account? How do I do this and will a lock or other restrictions be placed on my account for doing so?
So if I commit BNB to the launchpad do I lose any BNB say if I commit 10BNB for this EDU launch would I get any BNB back or only EDU?
Hello All I fucked up. So recently I had purchased a KYC Binance account because I wanted to distribute money but did not have the means to KYC. So right now I have around $100K stuck on this Binance account and it’s currently stuck there because I can not submit the correct documents to verify the withdrawal. Am I out of luck is there any other solution to this? Feel free to call me an idiot in the replies below I deserve it all. Thank you to anyone who can provide helpful information.
Hi. I am trying to delete my account but dont have the option to do so. Can someone please advise on how to delete an account?
I won a competition on your Instagram account, and no one contacted me to receive the prize
Hello, would Binance ever proactively contact users via whatsapp group to promote any investment, like defi mining? If not then beware some binance official imposters are pretending to work for binance, promising 1-7% daily returns to pledge USDT. Can we check from a phone number if someone really works for Binance?
Do they ship binance cards to Spain ? I have requested it from the app around 6 times and it never came. Why is that ?
Hello anybody knows how I can contact support.Binnance has disabled my account login functionality .Any move that I am trying to do asks for me to log in first
Someone logged into my account on binance, transfered money from futures to spot & bought 0.1$ nft for my whole account money.
I had most of the securities – email – phone – biometric but i didnt use authenticator which i guess was my mistake.
I havent got any verification code sent to email or phone.
– My google had 1 unknown session active, without security notifications
– I can find this guy name on the Binance NFT section
– I have already changed all of the passwords, logged out of sessions and added authenticator, what else can i do?
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I am unable to change my phone number on my account because i dont have acess to my old one
Hello, are verified UK binance customers still allowed to stake/earn on binance nowadays?
Gala is making a new token. It will render their old token useless, but they are going to airdrop the new token to who owns Gala. My question is: I have Gala on binance will I get the new tokens or do I have to move it out of Binance to get airdropped the new ones?
Legit email address?
info@rewards-binance.info
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I received ‘Verification successful’ email, but i did not request it.the email advised to change my password and contact the support center, if it was not me.
so, i emailed to customer center, but got a reply saying tickets are not processed anymore and instead, i should contact the live chat With a link. But it seems there is not a live chat either. There is only bots. is there a way to get personal help from binance?
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Hello!
Cases #10383781 (mine) and #103840257 (my colleague).
The highlighted order wasn’t made by me. Tech support says that it was a stoploss order, but I had them in the past and they look different. I suggest this is some kind of software failure.
https://preview.redd.it/iyewnuuzatva1.png?width=2168&format=png&auto=webp&s=f376e0773fc939b5b60b02a39631c195f97a97cf
can u help me?
and i can’t login because passkey issue
and i forget the email what i use to login
my old phone has been factory reset because of my lil brother
please help
Hello,
My case has been pending for a long time before being resolved. My ticket is being ignored without any response (10 days after the estimated time). Ticket IDs are 1033389523 and 101830205 (closed almost a month ago without a response). I was promised that my case would be solved as a first priority, but in reality there is no communication at all.
https://preview.redd.it/l6a2cou79tva1.jpeg?width=720&format=pjpg&auto=webp&s=fc7442b5eecb9194518454844fdb9e2d849f7406