Binance Support Thread
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Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our [official support](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
[Click here for official Binance support.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) *Make sure you login and* ***provide your email or phone number,*** *select your issue from the options, if your issue wasn’t answered click* ***‘unresolved’*** *and type* ***‘human’*** *to interact with our live support team, then click* ***‘okay’*** *to proceed.*
*Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.*
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**How to post about your case**
Please follow this format:
1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
***Please note:*** *We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to* [*r/BinanceUS*](https://www.reddit.com/r/BinanceUS/)
[**To get a case ID you must start a live chat with support.** Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue.](https://www.binance.com/en/chat?ref=JLI1VBLA&utm_source=BinanceReddit&utm_medium=GlobalSocial&utm_campaign=GlobalSocial) The case ID will be shown far left of the top bar – alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
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**Common problems & solutions**
**1. Crypto withdrawal suspended**
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal – please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
**Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue.** If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
**2. Security issues**
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
**3. Fiat deposit & withdrawal**
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● *Note: It can take up to several working days for the money to be credited to your accounts.* [You can find more FAQ here](https://twitter.com/BinanceHelpDesk/status/1391776637071478787)
**4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds**
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue – our agents will try our best to assist you with the offboarding.
**5. Trading system and other account issues**
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
**Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.** ***Spamming the feed is unfair to other users and will result in a ban.***
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as a US customer, how do i make a withdrawl in Binance.com if i have an expired deposit address? every support option prompts me to sign in and my login info is not recognized by Binance.com. god i feel so stupid. i get routed to the login screen even if i opt to enter as a visitor.
backstory: the email that explained my deposit address was expiring was in my spam folder. i bought a bunch of low cost coins few years ago and don’t check them often, so i didn’t notice something was wrong until 7 months later.
I bought some cloud mining services on presale over a month ago. The estimated mining start date was three weeks ago. I haven’t seen any change in status ot update at all. What is going on with the cloud mining services I purchased and now a third of the mining period has gone by
Case ID: 2699325. I have been trying since the beginning of March to deposit funds in my [Binance.us](https://Binance.us) account.from my Schwab checking account . I go through the PLAID verification process with “Success” and verify that [Binance.us](https://Binance.us) is shown as having third party access to my Schwab account on the Schwab website. However, when I go to make the deposit it fails without explanation and removes Schwab from my funding options. I set it up again and get the same result again. Repeatedly. I have contacted support and they don’t appear to grasp the problem. They keep sending me to a link for disputing a deposit that requires me to upload videos, bank statements, etc. Then, because the bank statement doesn’t show a Binance.us withdrawal, they reject it. When I point this out to them they keep insisting that I resubmit the information to the link. I tried the online chat support and was informed that someone would be with me in six _hours_. You guys are really hard to do business with. How can I escalate this problem to someone who will take the time to understand it and do more than send a canned response?
Difficulty to reset 2FA and gain access to your account – 102586830
Hi, I’d really appreciate additional help with my issue, which basically comes down to me losing my Yubikey security key and being unable to login in to my account. I did open a case *102586830* with Customer Service to reset it, but resolution came down to me finding answers to 2 security questions, which I won’t know the answer to:- account registration date and IP – I did check my e-mails by sender, topic, keywords etc. It’s just deleted. Also did a check in Google account activity, not there. And there’s deposits, but I didn’t really do anything other than registration at the time, so dates won’t match.
I’ve provided a video of me with my ID and video of a deposit, but because my account wasn’t verified again when new policy came in place, I also must answer 2 security questions, which I can’t do. I still have access to my SMS and email verification methods.
Is there really nothing else to be done and I won’t be able to access my funds at all? What if someone lost their key and access to email – they also wouldn’t know the answer to these questions. I understand it’s security, but what do these 2 question really prove – that I have access to my inbox and didn’t delete emails from 2020?
Theres no live chat? I want to know something. The bot and the q and a doesnt help me.
Is it possible to set up automated weekly USDT to crypto purchases on Binance, and have it go into my spot wallet, and not Simple Earn?
I do not want to use Simple Earn. It yields almost nothing, but creates transactions in my account history every day. Hundreds of tiny interest transactions mean I have to buy a higher tier of my tax software, which costs more than the small amount of yield from Simple Earn.
I have been trying to make a withdrawal from Binance for days and I am still getting the error RW00142, I have been writing to support for days and they do not give me if they want an answer even though I already answered what they asked me, I need to withdraw my assets for an emergency and They don’t give me an answer, I’m scared! Case id: #102319876
I cant seem to buy crypto anymore from fiat. This wasnt an issue ever before, why has this feature been blocked for my account? Case id 102545371
https://preview.redd.it/esy04tat66qa1.jpeg?width=1080&format=pjpg&auto=webp&s=1235c9529f05513139422f835b8328cda51a9146
Hi I’m unable to my stake my crypto all of a sudden. When I try to stake via binance earn, I get error dialog saying “Dear user, due to terms of service and compliance with local regulations, this feature isn’t available in your region”
Why is this happening? I could do it until a week or 2 ago. I’m in UK
Mine account is still on hold while the the issue has been solved but binance is taking a long time to release the account and still they haven’t done any progress
The support team is taking time and time
It seemed very slow service for a customer
Case ID:102505899
Why does it say my account has failed risk’s assessments? because of this I can’t do a lot of things on binance. What does this mean? I’m verified though and have been using binance for a while already. What do I have to do?
https://preview.redd.it/97znsx1vgypa1.jpeg?width=1170&format=pjpg&auto=webp&s=d58962f970c44eb53ea8743a3a5241397aa3b248
Also why can’t I use lite referals? It says “ineligible account detected”. How do I make my account eligible? It says batch account and sub account can’t use but my account is my own personal use though? Its not a batch nor sub account.
* another question: if i re verify kyc will my crypto on the account disappear? Do I have to transfer it elsewhere first before re doing kyc?
Hi, I cannot find my Real Time Earnings in the transaction histories. How are we supposed to track then for tax purposes?
When will Earn functionality be restored to UK based accounts?
Hy I’m fee up of reporting again again, the agent to whom the case was delivered told me that the account is released but binance haven’t released still,when I report to support center they refer to me specialist again and again
Release my account soon now it’s 12 days now
r/binance
Is trading suspended for everyone else? I’m in uk, I can’t even see the money I have in margin
https://preview.redd.it/dk2f034gcqpa1.png?width=1170&format=png&auto=webp&s=ac1c5c89e6a76f28fba4743d390f4c4098a5337f
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I transferred the usdt that i bought but it didn’t reflect on my acct:(
Looks like zero fees ended yesterday, can someone confirm please?
Hello. I am new to Binance. Ive seen a few coins delisted in the past month. How often are coins delisted and how do you access your investment if you still own some of a delisted coin? Does Binance ever re-list coins over time? Thanks.
Mine account is suspended from last 1 week and when I tried to withdrawal the account they don’t allow me due to suspicious activity Complained about the issue from last 1 week and still haven’t receive any response Everytime they forward me to other agent but still no solution Resolve my issue ASAP!!!!!!!!!!!
Case No: 031720023
https://preview.redd.it/4l9l69giljpa1.jpeg?width=1080&format=pjpg&auto=webp&s=f6a186d8e48adba6f3102d14118e67c74d8ba327
Resolve my issue all my assets are stuck…….
[Solved]
Case ID #102396055
Hello,
I’m having an issue with the generated BEP2-Address from a recovered Binance Wallet (Version 2.13.7) Add-In (For Google Chrome).
I bought a new computer and wanted to recover my wallet with my seed phrase. The generated BEP20-Address (0x0521c145a41eb2e2ed409abbd2b47f452c2506e7) is correct and I see my funds. The problem is the BEP2-Address.
I staked about 18 BNB. See the [Transaction](https://explorer.bnbchain.org/tx/68255CC63D6C35991920DC01E7E2AE8D6365778E6C08B76562D765D8469345F6).
​
https://preview.redd.it/y6881ew4gjpa1.png?width=1770&format=png&auto=webp&s=09d19b7ae346b3c4670c39ed1589423d50d553c6
My issue is that the generated BEP2-Address is wrong and now it doesn’t show my staked funds and the rewards (correct address should be bnb15mspemmrtzvz868pylncqwfv4l9dypaua0kd95).
How can I regenerate my BEP2-Address with my seed phrase as it perfectly works for the BEP20-Address?
Can you help me out?
Thanks for your help.
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Hi! How could I deposit USDC from Stellar Network, providing that the address Binance gives for this purpose [GABFQIK63R2NETJM7T673EAMZN4RJLLGP3OFUEJU5SZVTGWUKULZJNL6](https://stellar.expert/explorer/public/account/GABFQIK63R2NETJM7T673EAMZN4RJLLGP3OFUEJU5SZVTGWUKULZJNL6) has no trustline for USDC?
I had ~ 0.15 BNB in my account.
My BNB disappeared from my wallet and I see many trading fee transfers – what are these? where is my BNB?
How can I get human support from Binance?
Hello 2 questions.
I have a plastic binance card. This card expired in a few months. Did i receive a new one automatically or is any action from me required?
Second one: i receive email with:
[Important Notice] Notice of deposit address expiring. Please obtain a new deposit address via Binance app, website or SAPI as soon as possible. How can i change these adress? I can’t find any information how to do it?
Good day! I see the commissions on BTC/USDT spot pair are back. At the same time there still written about zero commissions on this pair and I found no notification related to returning of the commissions. Could you please clarify the situation?
Dear binance i need help regarding to my acccount
My account has been disabled for all withdrawals
my account UID its 41821454 my email its [Shing96t@yahoo.com.hk](mailto:Shing96t@yahoo.com.hk)
My case number filed in support its 102017093
i need quickk response my funds are locked inside and im urgent need of my funds
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Also please binance do something for me
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i got around 13 worth of bitcoins inside my account
and i am doing a leverages in my binance account a lot of worth of usd
binance dont let me to lift the restrictions and want all my assets to be liqudated,
that was very unsafe for people using binance.
when im ask for whats going on to the case they only say under reivew with no updates and unlimited excuse to lock my money and trying to make my money turn in to dust for my in hand contract.
Besides with the fallen of exchanges such as FTX and lots of others, i am very afarid that binance its trying to frozen all our accounts for keeping our locked funds in their platform for thier crisis.
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BE AWARE BINANCE WILL LOCKED YOUR FUNDS JUST SIMPLILY YOUR ACCCOUNT ITS UNDER REVIEW.
Even you are a normal trader you got coins in your spot and contract, you will still lose the rights to buy or sell
such a horrific experience binacne its fallen like ftx
Hi there, what’s Binance position/updates on simple earn, stacking, fiat deposit and withdraws for UK users?
It is becoming increasingly hard to use Binance in UK while other exchange still offers all the benefits an user would expect.
Please give me some good news. Thanks
Hello, I had transfered non-listed token into my binance account accidently. I made a request but its seem stucked in”waiting status” for 2 weeks. what should I do?
Whats the best online banking account to use for buying and selling crypto on Binance p2p everyday? Wise , revolut, monzo…?
Hello, I have a question. I’m trading Bitcoin with leverage (Isolated) and I’d like to move a few money to my Spot wallet. My question is, do I have to repay all my borrowed USDT first? I don’t know the difference between selling at “Normal” and “Repay”
Help me! Last night I deposited my USDT from Metamask using Arbitrum network to Binance USDT Polygon network. My money never arrived, but when in track the transaction, I found that my USDT wallet on Binance sends my money to other wallet [https://arbiscan.io/address/0xf0bfc5192d39e6dbb71c36b8dc8db64c0c2838b7#tokentxns](https://arbiscan.io/address/0xf0bfc5192d39e6dbb71c36b8dc8db64c0c2838b7#tokentxns) . What should I do now?
Hi,
I have reached out to Binance.US numerous times because I cannot create an account with you guys. I am a voyager customer and i need to create an account to access my funds from voyager. Binance.US has not given me a reason why despite the several times I have reached out. I have received poor customer support with no straight answers other than “it is being dealt with on the backend”. I don’t know what that means. I am only trying to retrieve my funds from voyager once this bankruptcy is settled. I have waited long enough. It has been months now and I still have not received any answers. Please help me resolve this issue
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