I recently changed my phone number so I couldn’t get the SMS text verification. I updated my phone number and took re did the pictures of id and a photo with the signature and id with my face. Why does it now take an additional 2-3 days for me to even get back into the exchange ? Ridiculous

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  1. CurrensKruptos on 30. July 2019 at 0:08

    Hi there! We apologize if this service did not meet your expectations. However, in order to process your request accordingly, the designated team needs to follow this protocol. The time frame is 2-3 days but we are going the extra mile and it sometimes took earlier than that. We would appreciate if you could extend more of your patience while waiting for the update with regards to your concern. Thank you and please know that we value your business with KuCoin!


  2. kentli35 on 30. July 2019 at 0:08

    Well, it does not always 2-3 days. In most cases you can get back to your account in one day, we just have to claim that it could take 2-3 days in case something happens.