Customer support service
[ad_1]
Hello everyone,
Huobi has frozen my withdrawals. But the real issue isn’t just that—it’s their customer support, which has proven to be completely useless.
Here’s what happened:
A few days after I deposited funds into my account and started actively trading, Huobi froze my account without any explanation or notification (not even an email). I discovered the issue myself on December 2 when I tried to withdraw some funds. “No big deal,” I thought, “the exchange must be taking security precautions.”
Naturally, I contacted support immediately. They asked me for a selfie with my ID for verification (even though my account had already been verified). I sent the selfie and waited for a response.
The next day, they replied with a standard verification checklist. I provided all the requested documents right away. However, it’s now been 10 days, and the situation hasn’t moved forward. The main problem is that they only respond once a day. On top of that, their responses are often repetitive, asking for the same documents I’ve already submitted multiple times.
Of course, I keep sending everything they ask for, but the process is completely stuck, and regular support can’t help me. Just take a look at their responses in the screenshots below—Huobi’s support is completely useless.
[https://imgur.com/a/btk3VVr](https://imgur.com/a/btk3VVr)
Does anyone have ideas on how to speed up the unblocking process?
[ad_2]
View Reddit by BothClassic2020 – View Source