Binance froze my money

Hello all, here is the situation as the largest exchange Binance froze my money. I want to transfer money to my Binance account on November 5, but I can’t do it (shows error and asks to contact support), I wrote to support, and after a long wait I was shown the answer, I received 15. 37 NEAR to my account,

And then they asked for information on this payment because they think it was a fraudulent transaction, I said: “We did the transaction, the person sent me Near and then I sent him TRX (screenshot of how I sent TRX I indicated) and he received everything, then they asked me for transaction details and TXId ( and also our chat with him, I did not have access to it ) a screenshot of correspondence I never made before, during the transaction I asked the person a screenshot of the Near sent to my address , a screenshot of the TRX receipt address . But they still don’t have enough of that!!!!. Although transaction was completely fulfilled, after a while the same person with whom I had a transaction sent Near to my purse for the second time . But I couldn’t perform this transaction, because my funds are frozen, how can I be cheater, if this person again sent funds to my wallet, it means he trusts me, though I didn’t ask to do it.

But the Binance support team thinks this is insufficient proof. This is just ridiculous and sad. They offered me an alternative, I can record a video message where I say I’m willing to return 66.09 NEAR to the original address. And they promised they would remove the blocking (I asked three times!!!) After I recorded the video, the funds were deducted from my account, I contacted support again and was told that my account would be checked for Exchange policy violations and it would take up to 14 days.

My question was created on November 8, 2022, today it is November 30, 2022, 14 days have passed, I am writing to support and they can not answer my question why this happened, one of the support team said to clarify the issue with the team, I am waiting for 5 hours and no answer, it’s funny, they first told me the exact date when I at least know the reason for blocking the money, But this period is out, I tried to work with them and did everything they asked, but I did not get an answer, at first they said that if I recorded a video to refund the original sender then ( But this time has long passed, I check my email every day, and no response from them! It’s been 22 days, not 14 days as they said, when I ask how long I have to wait, they don’t answer me, they say to wait, but they don’t call the exact date. I already regret recording this video, and part of the reason they made me do it was because many times they used the request to record the video in their messages. I needed the money urgently and I went along with the action, but did not get the results they promised. It is very frustrating that I am being cheated by the support. Please tell me what to do in this situation? After all, I do not know the reason for the blocking of my funds and how long it will last. I work honestly, and have always been willing to cooperate with them. :\*(

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