How can I get real support with resetting 2fa
I’ve went to the website to sign in and used the link to reset 2fa, opened support tickets, and nothing is helping, I sent in the pictures they asked for and then they told me the pictures couldn’t be used. I then tried to resubmit better pictures through the 2fa reset link again, I answered the security questions to the best of my ability, the same answers as the first time when it worked, and it locked my account for 2 hours, I need a real person to talk to for support with this but all I receive is automated emails telling me to use their support button, I’ve also tried telegram and didn’t get any answers besides to use their 2fa link on the website
Edit: I got through the questions finally and was able to resubmit pictures and everything worked out fine, thank you everyone
Provide a ticket number. You shouldn’t have any issues with the 2FA reset procedure we have in place unless you’re doing something wrong, but we will review.
Same boat
I had the same problem dropped them a email using the same email address I used to register and they replied back within 24hrs asked me to send a selfie with my passport and a piece of paper with the current date. 24hrs later they sent me a link to login into my account and the 2fa was already reset by binance. So, I did set it up again done. I hope it helps.
I’m not sure if they have live support I only know that they have this support who you can talk to on chat Try checking it on their website maybe there is something there.
Website.
contact their support by sending them a ticket request and they will reply to you via email with regards to your concern, just don’t trust anybody or anyone except the team
You wouldn’t get a real support from binance!