I tried to withdraw some funds to another crypto address but Kucoin put a hold on my money, requiring a ID verification, which i sent them but its been 10 hours now and ive lost a lot of money waiting for them to approve this withdraw. Has anyone else had this experience. Does anyone know how long it usually takes?

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  1. kucoin_moderator on 19. January 2021 at 16:43

    Kindly get in touch with our support team via [https://www.kucoin.com/zendesk_chat.html](https://www.kucoin.com/zendesk_chat.html) to continue correspondence regarding your concern. You may also supply them with a ticket number should you have one so they may assist you better.


  2. bitcanics on 19. January 2021 at 16:43

    are you in the US ? My concern is they dont allow US KYC so what will happen