I accidently set my VPN to US, so my account and positions will be closed

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Hi,

I am from a country where Kucoin is fully supported (and have used Kucoin for years), but for other purposes I had my VPN set to the US. So when I opened my Kucoin app, it told me that ‘due to US regulations’:
– from today I will no longer able to add new trade orders to my account
– after 1 month all services of my account will be ceased and ongoing services will be forcibly terminated
– I must withdraw all my assets within 3 months
How do I prevent this from happening? I have a long position open and if it gets forcibly terminated, I will lose a lot of money.
How do I prevent this? Where can I check the status of my account?

The exact message I received in the Kucoin app:

[https://imgur.com/a/hctB2cF](https://imgur.com/a/hctB2cF)
[https://imgur.com/0UEQt2G](https://imgur.com/0UEQt2G)

TLDR: I accidently opened the Kucoin app with my VPN set to the US and Kucoin told me they would close my services, positions and account

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Posted in Kucoin Reddit

3 Comments

  1. banana_chriz on 22. September 2024 at 12:59

    if you have a KYC account this cant happen with a vpn beacuse you have registered passport, adress and bank Account from your country.

     


  2. ghubbing on 22. September 2024 at 12:59

    It doesn’t matter. I had Mexico on VPN and still got the boot. Was your original KYC with USA residence?

     


  3. HadrianDidNthngWrong on 22. September 2024 at 12:59

    Update:

    I asked Kucoin support for help and clarification and they sent me this rather generic response. What does seem to be a good sign is that your KYC location is the most important thing:

    ‘Dear Valued KuCoin User,
     
    Thank you for reaching out to KuCoin Customer Support.
     
    Based on your IP address or KYC country, some services may be restricted in your region due to legal and regulatory requirements.
     
    If you are not from United States and from a region where our services are available, please access our platform from a supported location and complete KYC verification using acceptable non-US documents on the KYC verification page [https://www.kucoin.com/account/kyc.](https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.kucoin.com%2Faccount%2Fkyc.&data=05%7C02%7C%7Cd333cb954c45478334aa08dcd90b99a3%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638623891071165190%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=HM6GrUfQcj5XIFo2hvTGrJ61flXLK0xAfvNAWziTLZw%3D&reserved=0)
     
    If you have complete non-US KYC verification, please ensure that you access our platform from a location where our services are supported and available. We apologize for any inconvenience this may cause.
     
     
    Thank you in advance for your understanding. If you have any further questions or concerns, please do not hesitate to contact us!
     
    Kind regards,
     
    KuCoin Customer Care and Support Team’