Kucoin is not letting my friend withdraw and is asking for kyc again . Giving gold to whoever helps!


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Posted in Kucoin Reddit

5 Comments

  1. kucoin_moderator on 16. July 2020 at 8:59

    Please do all the required steps provided by our support in order to sort out of this matter. Rest assured that the identification process are for the safety of the user’s account.

     


  2. loveheronlyher on 16. July 2020 at 8:59

    Why not just comply all the required info though? It’s a big amount of money anyway, any financial institute do this as well.

     


  3. patoshii on 16. July 2020 at 8:59

    was he verified already? and are you logging in from different ips?

     


  4. LessCognativeBiasPLS on 16. July 2020 at 8:59

    This is their follow up after he asked to close his account and withdraw:

    Dear Valued KuCoin User,

    Thank you so much for your kind patience.

    Please kindly note that KuCoin currently doesn’t support account deletion. You may suspend your account without further usage and open a new account with another email address. Please rest assure that KuCoin keeps your user information secure and prevent any passwords or username leakage at all times.

    As we mentioned, we are totally willing to help you withdraw the funds only when you provide all required information in the last email. Thanks for your kind cooperation.

    Please do let me know if I can assist further.

    Kind regards,
    Connie

     


  5. Huynh_B on 16. July 2020 at 8:59

    Dam, I wish they could have had a message or something that tell you that you need to KYC if the transaction is over certain limit, I don’t know, like over 2 BTCs …oh wait