KuCoin refusing to let me withdraw funds
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I have had a little over 9300 XRP in my KuCoin wallet since I transferred it over from Bittrex in April of 2024. I never had to set up and trading passkey. Now, after Bittrex is shut down, I can’t furnish a video of transaction history from Bittrex to Kucoinn that they are requesting so I can reset my trading passkey.
I have sent them my ID, I have taken a video, I have 2FA, I have full access to the account. This is unacceptable, and if I don’t get this resolved in the next 2-3 business days, they will be getting a call from my attorney. UID is 61328225. Ticket # is 4473053.
Do the right thing and give me my funds back.
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Following.
Curious what your lawyer would do.
Kucoin is based in Seychelles btw.
I got lifted my withdraw block within just 2 days. They ask to fill ECDD, attach bank statements and send the screenshots of last two transaction.
Sounds like you outta luck cause they’ll tell you & your lawyer to pound sand,…
Good luck with this.
this lad loves guns and weed! watch out
You don’t have a trading pass.. ah you mean you need to do KYC and set that up. If you have all documents and information then you’re good to go
u/kucoin_moderator could you please escalate ticket 4473053? UID 61328225. I have given every bit of information requested and I need the trading passcode unbound. Thank you.
In case anyone was tracking this…I got my funds back! Had to take several photos, take videos, and took about a week. It did finally get completed. So have hope friends.