KuCoin refusing to let me withdraw funds

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I have had a little over 9300 XRP in my KuCoin wallet since I transferred it over from Bittrex in April of 2024. I never had to set up and trading passkey. Now, after Bittrex is shut down, I can’t furnish a video of transaction history from Bittrex to Kucoinn that they are requesting so I can reset my trading passkey.

I have sent them my ID, I have taken a video, I have 2FA, I have full access to the account. This is unacceptable, and if I don’t get this resolved in the next 2-3 business days, they will be getting a call from my attorney. UID is 61328225. Ticket # is 4473053.

Do the right thing and give me my funds back.

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7 Comments

  1. PeterParkerUber on 17. December 2024 at 17:52

    Following.
    Curious what your lawyer would do.
    Kucoin is based in Seychelles btw.

     


  2. zmizelk on 17. December 2024 at 17:52

    I got lifted my withdraw block within just 2 days. They ask to fill ECDD, attach bank statements and send the screenshots of last two transaction.

     


  3. 91stTacRecon on 17. December 2024 at 17:52

    Sounds like you outta luck cause they’ll tell you & your lawyer to pound sand,…

    Good luck with this.

     


  4. thangaz on 17. December 2024 at 17:52

    this lad loves guns and weed! watch out

     


  5. _SilverStatus on 17. December 2024 at 17:52

    You don’t have a trading pass.. ah you mean you need to do KYC and set that up. If you have all documents and information then you’re good to go

     


  6. Murdered_M3 on 17. December 2024 at 17:52

    u/kucoin_moderator could you please escalate ticket 4473053? UID 61328225. I have given every bit of information requested and I need the trading passcode unbound. Thank you.

     


  7. Murdered_M3 on 17. December 2024 at 17:52

    In case anyone was tracking this…I got my funds back! Had to take several photos, take videos, and took about a week. It did finally get completed. So have hope friends.