To help streamline things on the Subreddit, please use the weekly support thread for any support-related concerns.

As much as possible, we ask that you use the dedicated support channel to [submit a ticket](

If you are new to [KuCoin]( we strongly recommend you visit the [KuCoin Help Center]( and check the [FAQ]( first.

If you need assistance, here’s how to reach the KuCoin Support team:

1. KuCoin website: Click “[Submit a Ticket](” on the homepage footer or select “[Submit a request](” in the KuCoin Help Center
2. KuCoin app: Go to Account in the top left corner, then select “Support” > “Submit A Request”

Please refrain from submitting multiple tickets.

**Due to the large volume of support inquiries lately, it may take a little bit longer for our support team to reply to your email. You can comment your ticket number under this post, and our Reddit moderators will help to follow up on your case.**

Also, in line with our goal of streamlining things on the Subreddit, we’ll be summarizing our other news into their own posts:

[New KuCoin Listing (March 4 – March 10, 2024)](

[KuCoin Campaigns (March 4 – March 10, 2024)](

[KuCoin Service Status (March 4 – March 10, 2024)](

**⚠️Reminder❗** Please keep in mind that we cannot provide any official support in this [subreddit]( as our support desk can only be reached via the website. Recent reports show that there are many scammers out there acting as Official KuCoin Moderator or Support. **Please be wary!** Official moderators of this sub will **NEVER** ask for anything on your end other than your ticket number to help escalate the request. If you run into any of these issues and you’re unable to verify things further, there is a [list of moderators]( here that you can possibly check

➔ Visit Kucoin now and start trading


  1. pompousUS on 19. March 2024 at 2:10

    Is there a phone number for customer support ?

    20 emails sent and 20 auto emails received with Zero support

     ticket 3559443


  2. YingDomo04 on 19. March 2024 at 2:10

    I deposited btc from revolut to my Kucoin account, I accidentally didn’t send enough (Half the min, since I am new to kucoin, I just wanted to see if I put in the right address), can I make up the min by sending the other half? I tried that and my address does indicate that the assets arrived, however my kucoin account shows that I have 0.00 assets


  3. [deleted] on 19. March 2024 at 2:10



  4. [deleted] on 19. March 2024 at 2:10



  5. [deleted] on 19. March 2024 at 2:10



  6. SmilePuzzleheaded732 on 19. March 2024 at 2:10

    What does the advanced trade mentioned in the reward hub exactly mean ?


  7. Cryptorockettt on 19. March 2024 at 2:10

    Casenumber:3660276. You have blocked my withdrawal for four days now blocking my funds! I was KYC and you let me deposit my VET and trade but now won’t let me deposit my fund! Give me backkkk my money!


  8. cryptomusicgirl on 19. March 2024 at 2:10

    Customer support finally got in touch. Thank you. They asked for the same video I have already supplied 5 times! It’s been 4 weeks. Ticket 3575415. Thanks