I made a withdrawal request about 18 hours ago on Matic network and it’s still processing. I don’t know what to do and i’m beginning to feel nervous. This is my first withdrawal on here. still No response from support.
Ticket Number: 1658644

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  1. Bi-BaButzemann on 17. March 2022 at 11:43

    Matic is also suspended on Binance and OKX, so it’s not Kucoin having the issues.


  2. shadesofbloos on 17. March 2022 at 11:43

    I had the same issue, I think it said something like the network itself is updating


  3. theguywhocodes96 on 17. March 2022 at 11:43

    Polygon is down for some reason. It isn’t about Kucoin only even on Binance and other exchanges people are stuck with their matic transactions. As soon as the issue is resolved, your funds will be released.


  4. MQ38 on 17. March 2022 at 11:43

    Try @KucoinModerator on twitter. You can find the account listed on their official twitter page. Also, WATCH OUT FOR SCAMS. SOME ACCOUNTS PRETEND TO BE SUPPORT SO MAKE SURE YOU CHECK THE USERNAME AND NOT JUST LOOK AT THE NICKNAME.