I received an email telling me to verify my account. I was surprised as I hadn’t logged in to my account for more than 6 months.

Encouraged by your message that “it wouldn’t take me more than two minutes to verify it”, I decided to do so. I took a photo of my passport, uploaded it, filled in the short questionnaire, and when I got to the verification of my home address, he asked me for a bank statement or an electricity or gas bill, or the census certificate. I send them the bank statement and they tell me that it’s no good, that they need my address in it. I send them a mobile phone bill, no good, the census registration certificate, no good either… their response is that it has to be at most 3 months old. The problem is that I live in a rented house, and the electricity and gas are paid by my landlord, and the bank statements do not show my personal address, I have sent them a document with my bank details and address, and they tell me that it is no good, that the last movements made must be shown. When I send them my census certificate, they say that it is no good also because it is dated June 2022. The problem is that, in the country where I live, there is no embassy, and it takes 1 to 3 months to get this document. So I find myself with blocked money (not too much, fortunately) that I can neither move nor withdraw. I have spent more than an hour fighting over the chat with two agents and there has been no way they can solve anything, they say that these are requirements of the European Union.

Any solution? Or do I lose my money?

I will definitely delete my Binance account if I find a solution, what a disappointment.

➔ Visit Binance now and start trading


  1. Mxnada on 11. May 2024 at 3:23

    Binance has become a scam. I moved out all my assets today and deleted the account. Good luck with your stuff!


  2. BinanceCSHelp on 11. May 2024 at 3:23

    Hi Binancian,

    We are aware of it is not what you expected. Let us to explain why we ask you to re-verify your account and why we need you to complete the KYC process.

    Identity Verification or Know Your Customer (KYC) standards are designed to protect your account against fraud, corruption, money laundering, and terrorist financing.
    All new users are required to complete (Verified) to access Binance products and service offerings, including cryptocurrency deposits, trades, and withdrawals.



    You need to upload a copy of the document showing your full name or business which clearly indicates: residential address, date of issuance, and name of the issuer, it needs to be dated within three months before the date of submission. You can reach the supported documents here: [https://www.binance.com/en/support/faq/how-to-verify-my-residential-address-on-binance-10315cfd150e438b82d306f6e657e996](https://www.binance.com/en/support/faq/how-to-verify-my-residential-address-on-binance-10315cfd150e438b82d306f6e657e996)

    Of course, you did not lose your money. We understand that you have already contacted with chat support, please share the case ID with us so we can take a look at your case. You can find the case ID on the middle top of the chat window, it starts with 9. Thank you for cooperation! -MK


  3. gotta_do_it_big on 11. May 2024 at 3:23

    This is a problem with these accounts. Not only crypto. I have regulare stock acounts asking if i am alive too. They want u to trade and use the system.


  4. zimetrix on 11. May 2024 at 3:23

    Binance is a joke, avoid