The issues with these trades began when the counterparties marked the trades as paid without any actual transaction, and then ceased all communication. I’m providing the order IDs and dates below in hopes of resolving this matter: months old. Despite reaching out to customer support, the responses seem automated and unhelpful.

The issues with these trades began when the counterparties marked the trades as paid without any actual transaction, then ceased all communication. I’m providing the order IDs and dates below in hopes of resolving this matter:

* Order ID #1: 65889252f995850001f58ce4 (Date: 24/12/2023)
* Order ID #2: 6522d41feb171500018e233f (Date: 10/08/2023)
* Order ID #3: 6522a284a03e5000014a9c06 (Date: 10/08/2023)
* Order ID #4: 65087b4ace5d4a0001245003 (Date: 18/09/2023)

Any assistance or insight from a Kucoin Mod would be greatly appreciated.

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1 Comment

  1. Comfortable-Lion-718 on 17. April 2024 at 4:02

    I’m still waiting for a resolution from appeal team