Not receiving emails or sms from Huobi/HTX

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Good day,

Been trying to log on HTX (formerly Huobi), but they need codes from email AND sms, and I don’t receive none of them. I see some parts of the number and email, they are the right one (and I used to log with these anyway, so can’t be wrong). It’s been this way for months, I postponed it everytime but now I really need to access it…

I can’t seem to talk to an human about it ; their chatbot is clueless and doesnt offer ANY pertinent information about it ; and if I “just” change my password by sending them a video, I don’t see how it will resolve it.

Again, I know my password. I know my login. I have access to my email and the phone number associated to the account. I just never receive the emails/sms… How can I proceed ? Any help is dully appreciated.

Cheers

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