Order placed by mobile app. Cancelled via website, “order deleted” pop up to confirm. Yet, order didn’t actually delete, now I’ve lost money.
I generally use the mobile app to place and cancel orders whilst using desktop tradingview website for TA.
My phone died, so I had to use the binance Exchange website to cancel the order,. I received the “order deleted” notification to confirm the cancellation of the order. The order disappeared from my order book. Sorted! Or so I thought.
I wake up this morning with my fully charged phone and load up the binance mobile app. Well, it turns out my order didn’t actually cancel at all, and filled 100% later on in the evening whilst I was asleep.
I would love to use the binance standalone app, which is more reliable apparently but I’m on a Chromebook so it’s not an option. Is there anyway I can make a complaint regarding this?
Open a support ticket so that we can review. If it’s a display issue, at least we may be able to prevent it from happening again. Can provide the ticket number here.
always make sure to logout properly