Restricted account, not getting explainations. Anyone had a similar case?

I am a stateless refugee, living in the UK for about 4 years. After using binance for less than a year, I got a message saying that services will not be provided to my account anymore, based on country sanctions. This is a copy of the chat with customer support, which of course did not provide any relevant information about my enquiry:

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>Yes, transfer to Customer Service
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>One moment while we connect you to a Customer Service Representative. You may provide more details, attach images (if applicable) and minimize the chat window. You will be notified when a representative is connected to the chat.
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>11:39📷
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>Welcome to Binance Customer Support! This is CS Les and it’s my pleasure to assist you today.
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>11:40
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>Hello, I just need to understand why Binance is setting up restrictions to my account, based on country jurisdictions. My country of residence is United Kingdom, I work and pay my taxes here only.
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>Sorry to hear about the trouble in the account.
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>11:41📷
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>Please allow me 5-10 minutes while I check this for you.
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>11:41
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>Sure, I will be waiting
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>Thank you.
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>11:44📷
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>While checking, may I confirm if you are currently located in United Kingdom?
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>11:46
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>Yes, that is correct
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>Thank you for confirming.
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>11:47📷
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>Still checking this and will update you shortly.
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>11:51
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>Sure, thanks
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>You’re welcome.
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>11:51📷
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>Thank you so much for waiting.
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>12:08
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>You’re welcome
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>Binance tries, and as much as possible, to allow access for as many users across the globe. Binance also maintains the right to select its markets and jurisdictions to operate and may restrict or deny its services to certain countries. This choice is made by consulting and reviewing recommendations from, but not limited to the UN Security Council Sanctions list and OFAC, and it is with some regret that we are not able to offer this service to users from your country. It is not personal, but we do apologize that it affects you personally. Coverage of sanction countries： 1. The resident address/nationality/issuing authority of the certificate ; 2. The resident address/nationality/issuing authority of the certificate that once uploaded to Binance;
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>Any information above comes down to sanction countries, we would not able to provide service based on the TOU
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>Again we sincerely apologize for this situation and we thank you in advance for your kind understanding and support.
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>12:15
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>This a generic message, could you please detail further? What is the basis for restricting your services to me?
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>Updating this with the team and will update you immediately.
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>12:20
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>Is the United Kingdom currently under some sort of sanctions?
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>The coverage of sanction countries is the resident address/nationality/issuing authority of the certificate and the resident address/nationality/issuing authority of the certificate that once uploaded to Binance.
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>12:23
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>Yes, I understand, I uploaded my UK residence permit, I can also upload my passport. My question is, are there sanctions on the UK at the moment?
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>Binance tries, and as much as possible, to allow access for as many users across the globe. Binance also maintains the right to select its markets and jurisdictions to operate and may restrict or deny its services to certain countries. I can see the that you have funds in your account so we suggest to withdraw all the funds as soon as possible.
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>12:29
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>Sorry, but this does not answer my question
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>I understand if you want to confirm if there are sanctions on the UK but please know we are unable to give more detail regarding the decision. Hoping for your kind understanding.
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>12:3412:37
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>There is no understanding if you just randomly start restrincting users from using your services. I may think you’re denying services based on my appereance or religion, as you have access to my photo ID. I may not be able to put a complain for that, but I will make sure to let my friends and relatives know, so they can stop using Binance.
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>We sincerely apologize about this, however, we do look forward to providing service to you if there is a change in regulations in the future. As this is related to national regulations, we are not able to provide the service to all users. And you may refer to our Terms of Use [https://www.binance.com/en/terms](https://www.binance.com/en/terms)
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>12:38
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>That’s another generic reply. Very dissappointed. You should provide the right information at all time, and you cannot even tell me why my account is being restricted.
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>12:40
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>Good bye
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>We sincerely apologize for this. If you have any questions in the future, you are welcome to contact us at any time, and our customer service will provide online assistance 24\*7.”

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