Selling.
Sentiment plays an important role in how I feel about investments, and I’m here to say that after reading about the horrendous support many English users have experienced from Huobi, I’m dropping the token from my portfolio.
I just don’t understand why these platforms can’t hire more people for support. It’s the single most important client-facing position you have. It’s gross negligence and factors into an incredibly poor public perception of your business. I hope your SF office is staffed with lots of English speaking support, because you absolutely need it.