Service suspended for restricted countries
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Hi,
It’s true that my citizenship is still of a restricted country, but it’s been 9 years that I live and work in Europe with a residence permit. Years ago I provided and completed KYC using my proof of address and my european national ID, but after all that time my account was suddenly blocked. I posted the new KYC information as requested but it was rejected without any clear reason and soon the whole account was suspended. I now don’t have access to anything and nowhere to appeal or request for a verification.
Is there anything I can do?
Thank you
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Binance has found themselves under fire repeatedly when they have been found offering services for citizens/entities of restricted countries. This happened first with US and later with Iran. I’ve noticed that several platforms have now beenaccepting/declining customers based on their citizenship instead of their place of residence alone. This may make sense when it comes to avoiding the ire of regulatory authorities.
Withdraw, close your account, open a new one. They have issues with updating KYC information.
I know someone who moved 3 blocks within the same city (in europe), like they still use the same public transport station to get on and off, just their street address changed.
Yet for binance it was impossible to update their address and kyc information and he got suspended, because he could not provide stuff like utilities bills for the old address and they didnt listen when he said he moved.
He closed his old account (dunno if he opened a new account tho)
Are you Iranian? They will not accept any Iranian citizens, even with foreign PoA or PoI. Even if you are born in Iran they will be veeeery reluctant.
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Hi, we are here to inform you about your account status. Let’s take a look together, kindly start a new chat at https://www.binance.com/en/chat (App: Dashboard > Profile icon > Help & Support > Chat) Select the closest category to your issue (please type your issue with a couple of keywords), and connect to chat. After the automatic reply from the chatbot, please choose “Unsolved” and then click to “Leave Message now” and leave your message. An agent will assist to you as soon as possible. ^KO
There are other reputable exchanges that might accept you without doing a through background check if you only provide your eu ID.
Delete old account, it will be exhausted but it is doable. Then open a new one issuing the local documents(driving licence or ID). You are welcome.
Hello I have a question, in Binance future I bought long for 6$ but my wallet only reduced like 0.5$ not the 6$ I bought. I don’t understand how this happens anyone can explain? Thank you