EDIT/UPDATE: @symbiotic_bnb managed to help with a quality support. finally I have received a human and not auto-massages that read what I was writing and what were my issues. he managed to work with me and solved them. I hope that they put him head-of-customer or support, if he is not already is.
So this is what happen,I moved some altcoin (worth around 0.8btc total) into my binance account in order to get the latest hard-fork for this specific altcoin. as binance announced they will support the fork, it was easier to move it to there and withdraw back the update coins/chain (I don’t mind the fees).
When I tried to withdraw them back, I got this msg “your account is locked for suspicious activity” so in order to protect me, they blocked me. like some one hacked my account. in order to “release” my account, I need to perform lvl2 (ID’s, photos, videos of me etc).
Now here is the thing,I used binance simply because of it’s anonymity. I opened it in 2017 and haven’t used it much.
The thing that I don’t get is, how some one hacked my account if I own the passport, the 2FA auth, the email..
I asked in support please to unlock my account and I just want lvl1 as it was, I was keep getting automatic msgs about lvl2.
Then I said, to be reasonable and simply send back the coins to the same original address.. didn’t helped, I kept getting automatic msgs about lvl2.
Not only I cannot perform this lvl2 because in my country crypto is not allowed, but I will never send my personal information just to find out some one stole my identity few years later (like happen to my friend and he almost ended his own life because of that).
This is a sad moment for the crypto community as binance became so big that the “small users” are dealt like we are garbage. when we promoted this exchange all over discord, slack, irc, reddit, forums.. I wasted so much time telling people how great binance is and it is the future of exchanges, yet I just got screwed.
Here is a final point for those who will say “they have to, to confirm your ID”:
Let’s say someone one hacked my account and he now need to provide ID to unlock the account…
What’s preventing him from doing so? like, how on earth will Binance know if it is me or someone else (hacked) performing id verification ? they can’t.
This is a sad moment for me as I lost my most important set of collection, an altcoin that I support for 2 years and just wanted to upgrade them via Binance and I lost them.
This is all I had in crypto and now I have nothing.