Taking over 2 weeks to process an appeal

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Buyer tried to pay however her bank stopped the payment and buyer sent a screenshot saying that to proceed she would need to call the bank.
Buyer and I agreed not to continue. Buyer is new and make only 3 transactions. I sent PDF statements and videos of my bank account and Huobi won’t cancel the trade for almost $500. Every time I contact support they say I have to keep waiting… its been almost two weeks.

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View Reddit by HotelAlpha8 – View Source