Hi viktorknavs. Rest assured that I’ll let the team know about this. About the stolen funds, if the status of the transaction is “completed,” there’s nothing we can do about it and we apologize for that.
And for **everyone**, please make sure that you are going to a secured website to avoid scams like phishing sites. You can check it on the left side of the address bar and you’ll see a green lock logo. The URL should also start with “https”, meaning it is a secured website.
To learn more about securing your account and avoiding this kind of situation, you can check the security section of our Zendesk page here:
Sorry you lost your funds but i dont see what kucoin can do about it. Not their fault you fell for a phishing scam
steakyfaskon 1. August 2018 at 16:01
Please explain?
dlos2on 1. August 2018 at 16:01
I wish I could help but the problem is you’ve got scammed and Kucoin is not obliged with it. I’m not saying it’s your fault. I’m saying that We need to be careful every single time we do transaction.
viktorknavson 1. August 2018 at 16:01
He stole me 0,3 eth and for around 100$ of tokens. Probably through a phishing site about MEW instructions ( I was researching some suff about MEW about a month ago…link is today not avaliable- with 404 gone phishing screen)
Hi viktorknavs. Rest assured that I’ll let the team know about this. About the stolen funds, if the status of the transaction is “completed,” there’s nothing we can do about it and we apologize for that.
And for **everyone**, please make sure that you are going to a secured website to avoid scams like phishing sites. You can check it on the left side of the address bar and you’ll see a green lock logo. The URL should also start with “https”, meaning it is a secured website.
To learn more about securing your account and avoiding this kind of situation, you can check the security section of our Zendesk page here:
https://kucoin.zendesk.com/hc/en-us/sections/360000528154-SECURITY
Sorry you lost your funds but i dont see what kucoin can do about it. Not their fault you fell for a phishing scam
Please explain?
I wish I could help but the problem is you’ve got scammed and Kucoin is not obliged with it. I’m not saying it’s your fault. I’m saying that We need to be careful every single time we do transaction.
He stole me 0,3 eth and for around 100$ of tokens. Probably through a phishing site about MEW instructions ( I was researching some suff about MEW about a month ago…link is today not avaliable- with 404 gone phishing screen)