Withdrawals blocked with my funds
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I have been unable to access my funds of around $12,500 for more than 6 days. On January 1st, I withdrew my funds to the exchange and then transferred them to my other addresses because it was more cost-effective than paying the TRX transaction fee. The incoming coins were USDT TRC20, which have an excellent reputation, and I always check the coins for AML compliance. I made about 6 transactions, after which the last one, around $12,500, did not go through, and my withdrawal was blocked.
My reference 4593425
https://preview.redd.it/ibt8rxw4nlbe1.png?width=1810&format=png&auto=webp&s=e0bdabea15baa4c584691a15a0a67c5ca72e1663
I immediately contacted support, where they asked for screenshots of the transfers to the KuCoin from my wallet, which I provided from Tronlink. Then, they asked me to take a photo and video with a piece of paper in hand, which I did, even though no reason was explained. Now, they are demanding income documents, which is already excessive. I haven’t violated any rules, my coins have no bad AML history, and this is an invasion of privacy
https://preview.redd.it/dnqtb286nlbe1.png?width=2348&format=png&auto=webp&s=193fe5da306a08906b3a5c0525d76667818e74bb
I understand that this is an AML/CTF check, yet the support is blatantly lying, saying this is for my safety. I have already told them 4 times that I will not provide such documents, and I just want to withdraw my funds and stop using their service because this is absurd. The withdrawal was made to my wallet, to which I have access. I read that after providing all the documents, they usually block the account and withdraw the funds, so there’s no point in wasting my time or interfering with my finances.
I make such transactions every month on Mexc without any issues, even with similar amounts. However, this time I didn’t have my authenticator with me, so I decided to use KuCoin, where I’ve had an account for almost a year.
The account was always logged in from the same ISP and browser, I provided a second KYC photo + video, which can 100% be proof that there are no risks for my security. Requesting tax and other financial information is in no way a reason for a “security check”, these are clearly AML measures that have no reason
https://preview.redd.it/9pu6e9n7nlbe1.png?width=2327&format=png&auto=webp&s=85d1aa7ab1ad67a0d4c7db5b2ffd8ab08ea7eb34
https://preview.redd.it/ma3qvan7nlbe1.png?width=2282&format=png&auto=webp&s=757b132b8659f76495237f18ecd90b097bc93669
https://preview.redd.it/q9k0o8n7nlbe1.png?width=2389&format=png&auto=webp&s=06c0ca7d25725e485da3a945263dd206f57ac83e
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