I haven’t accessed my account in nearly three years. Since then, a lot has happened. I do not have the ID nor phone I used to create the account and as a result, I need to reset my 2FA. Only thing is I keep getting denied. I don’t know why. I have put on weight but it’s still pretty clear its me lol. Is the verification done by AI or by human? Also can I reply to the rejection email or must I create a new ticket.

1 Comment

  1. Bitstamp-Domen on 30. August 2022 at 16:38

    Can you let me know your ticket number via PM and I’ll check this for you asap.