I haven’t accessed my account in nearly three years. Since then, a lot has happened. I do not have the ID nor phone I used to create the account and as a result, I need to reset my 2FA. Only thing is I keep getting denied. I don’t know why. I have put on weight but it’s still pretty clear its me lol. Is the verification done by AI or by human? Also can I reply to the rejection email or must I create a new ticket.