USD withdrawal delayed more than 3 weeks, XTRM support claims “missing bank data”

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I have a USD withdrawal **confirmed** on **Oct 18, 2018**, but has still yet to arrive in my bank account (Bank of America).

My ClientID: nqbh6028

Withdrawal ID: 5330651

I have contacted Bitstamp support twice already and it has been unhelpful, so I contacted XTRM, the new USD processor of Bitstamp. Here is their message back to me (copy/pasted from email, with personal info redacted):

>XTRM Pay Individual xtrmpayindividual@xtrm.com [via](https://support.google.com/mail/answer/1311182?hl=en&authuser=1) freshdesk.com 
>
>7:47 AM (10 hours ago)to me
>
>Hi,
Transfer initiated 11/8. Delayed due to missing bank data. Please refer all questions to bitstamp going forward. 
Ticket (#43438). Please reply to this email to add your response.
XTRM Inc.
[www.XTRM.com](http://www.xtrm.com/)Resource Center [HERE](http://xtrm.freshdesk.com/support/solutions)

​

I have been requested the ACH routing number of my bank by Bitstamp prior to the withdrawal being confirmed, and I provided it through the support ticket as instructed. Is there some error on the part of Bitstamp in providing my data to XTRM?

I would like to say that I have been a loyal Bitstamp customer for a very long time and have recommended your exchange to nearly everyone I know, because Bitstamp has never disappointed me in the handling of any trade or transfer. I am not alone in the current USD withdrawal delay fiasco and have read many harrowing stories of unreasonably long delays (many still unsolved). I hope Bitstamp can sort out the problems we are experiencing in a timely fashion before we the customers are forced to consider alternatives.

Thanks in advance for anyone that takes the time to handle this.

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