Please take a look at my situation (1759376)
Dear Bitstamp,
I traded with you since 2013. I bought my first fraction of bitcoin on bitstamp, and everytime someone asked me for the most legit exchanger for an european, i used to address people to your site. And I am a legend on bitcointalk so I think I directed many.
During years I traded little-to-nothing but I always submitted documents and kyc as requested, and although i found your approach a little too invasive I appreciated your struggle to be as legit as possible and to complain all laws as they appear/becomes clearer.
1 year ago, you detected some suspect activity on my account and blocked it. I rarely use my account and I think that that was due to multiple login attempts with different devices and location after a period of inactivity, but I submitted all requested proofs.
Nevertheless, your support insisted that I changed my mail and 2fa, and after that asked to a new confirmation that my system was secure to re-enable my account.
Login to my account is not as simple as it seems because of my own security reasons, so I never responded to that redundant question (i found faster to use another exchanger), the ticket was archived and my account remained blocked.
My mistake was that yesterday I deposited some funds without looking if my account was restored, and now my funds are stuck and the ethereum I put for staking disappeared. Also the trading function is blocked.
I called the phone number that was on the site, and using my very broken English (why only a phone number and not email?) I opened a support ticket still going on (partially because i’m a very bad photographer, i have no problems to post me with a shoe on the head but the photo will always be off focus or my eye closed etc).
Can you please take a look at my situation? The ticket number is #bit-1759376 .
How much time passed? Less than 48 hours.
I know I could seem a bit too impatient, but crypto can be really fast and reading about people with funds locked FOR MONTHS really scared me.
This post is still not a complain, more a rant about a not-ideal user experience, I thank you for reading all this shit and I really hope you can help me to resolve it asap.
King regards
Erre
Hi. Our team will handle your case asap and get back to you in your ticket.
Problem solved 🙂 although the ethereum I put in stake seems to have disappeared…but I hope also this will be solved soon.
All solved. Thank you bitstamp