About Termination of China User’s Acct

I got noticed that the acct will be terminated at Dec and when I got the email. I would like to go to the website to get my crypto out to my wallet but i cannot login. For the last 30 days, I tried to contract Bitstamp for tens of times, but no actually reply, the crypto price moves a lot and it creates great loss for my cryptos. I sent an email to Bitstamp every three days and I still cannot get my asset out.

Termination is fine, just return our asset.

Can you help check on my case? u/Bistamp

in case you need the support ticket number, got a lot of them :
BIT-1307135
BIT-1289321